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Winter 2017 Live Chat

Olark

  • HeadquartersAnn Arbor,Michigan
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Testimonials(27)

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Olark Testimonials ( 2 of 27 Testimonials )
COMPANY SIZE
11-50 Employees
INDUSTRY
Internet
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"One of the most useful features of !push is that it helps direct our users to relevant help sections on the CustomMade site to further assist…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Apparel & Fashion
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"We are committed to never turning away a customer, no matter the problem. It can be a hol…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Furniture
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"We assure the customers that if they let us help them offline we can offer better service from our team of experts — project managers, architects, etc. — as well as better attention to their project, and most of all, better prices.…" + See Full Testimonial
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"If people can’t use what you are giving them—why bother? For instance, we didn't realize there was a problem with the registration programming, which was a huge usability issue. Through ch…" + See Full Testimonial
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23 more Testimonials
COMPANY SIZE
201-500 Employees
INDUSTRY
Information Technology and Services
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"Since adding Olark, we're able to obtain data that has been extremely useful and…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Internet
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"Olark quickly became an informed lead generator for our sales team! Being able to see such rich information about a visitor, like w…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Design
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"Overall, it's allowed us to deal with more customer inquiries per member of customer service staff, so th…" + See Full Testimonial
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+ Additional Customer References from Jane Clayton & Company
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COMPANY SIZE
11-50 Employees
INDUSTRY
Retail
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"Usually we'll get a call from our PR team the day before we're scheduled to be featured in a news segment. It's challenging because those segments tend to air…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Information Technology and Services
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"The Olark tool has helped us to not only address customer queries more quickly, but it’s also given us valuable insight into how we can improve our website. When we get qu…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Internet
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"It's like when someone walks into a store and the owner is there to greet them. You want to let them know you're there to help When you're just starting out, customer support is actually a huge part of closing sales. So your most important task shou…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Internet
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"We develop mobile & web applications for Farmers allowing them to sell grain (corn, soybeans, wheat) through our online trading platform. In addition, we develop & work on solutions for the agriculture industry. Olark has helped us take our support to farmers to the next level in communicating how to sell grain through our online trading platform. The range of comfort our customers have, when simply navigating around --or- making decision to sell grain, differ between every p…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Hospital & Health Care
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"Olark is fantastic. It has opened up a new avenue for our intake team to get help for potential clients. The more…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Computer Software
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"We highly value having direct conversations with our customers and prospects at Front. And Olark drives in a ton of them.…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Accounting
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"There's no way to anticipate what's coming next, so you have to keep a good attitude going into every conversation and look for ways to help the customer accomplish their goals. The payoff is building those great relationships. I've had p…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Computer Software
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"We have Olark integrated within our application interface so our customers can start a live chat or contact us when we are offline directly from their dashboard. We push all the pertinent customer information to Olark via the Olark Javascript API. This insures that our customers do not have to fill in any data when the…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Internet
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"We love chatting with our customers but asking them who they are after they've already logged in makes us look not so smart. W…" + See Full Testimonial
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INDUSTRY
Financial Services
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"Before we launched we'd get maybe 10-15 emails each week, and a few phone calls here and there but the latency of email is so high, we were getting more emails than we could respond to in a normal work week.…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Computer Software
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"I had difficulties processing a payment online since I live in a country that is not serviced by PayPal. I used the chat function to ask for help. I received an immediate response from "Ben" who asked his co…" + See Full Testimonial
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+ Additional Customer References from TRULY
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COMPANY SIZE
11-50 Employees
INDUSTRY
Retail
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"Once I had a full-time customer care specialist in the office, I could travel to our four retail locations and the warehouse, collect feedback, and jum…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Insurance
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"Customers always, ALWAYS have a question about warranties. They want to protect their new purchase, but don't want to be tricked into purchasing an overpriced warranty In brick-and-mortar stores, customers only get to ask warranty questiosn when they're checking out, which might seem like a logical point to have that discussion, but in real…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Health, Wellness and Fitness
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"Especially with nutrition, it's important for a customer to know exactly what they're buying and what they're getting involved with in…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
E-Learning
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"We use Olark and we are pretty happy with your service, you rock! We use Olark sometimes to give our users some gifts. For example, I decided to give a photoshop course to all our u…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Internet
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"We set it up so when a user clicks the 'report this profile' button, it fires the Olark chat box. If we're online, we can chat with the user and make changes in real-ti…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Marketing and Advertising
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"We analyzed the qualitative data in our live chat transcripts to create a vocabulary of customer words. W…" + See Full Testimonial
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Testimonials & Customer References of individual Olark customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Olark is the right business software or service for your company.

We monitor all 27 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.