“In the fi rst 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but …

“Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to fi gure out what’s on the shelf, learn more, and fi nd their size.”

“While our business is online, our approach is as if we were in a loud and open retail store, actually walking up to our clients, knowing which aisle they’re in and what products they’re looking at.”

“Once I had a full-time customer care specialist in the office, I could travel to our four retail locations and the warehouse, collect feedback, and jump into new projects. It gave me the opportunity to make our ecommerce business far more efficient and streamline a lot of our processes and …

"The Olark tool has helped us to not only address customer queries more quickly, but it’s also given us valuable insight into how we can improve our website. When we get questions around the usability of our website, it helps us to identify and correct any problems quickly. This has …

"Overall, it's allowed us to deal with more customer inquiries per member of customer service staff, so there's been an efficiency improvement, moderate but still significant for the tiny cost of implementation."

"It's been particularly useful opening up new markets where customers have good written English but are not confident in speaking on the phone."

"Usually we'll get a call from our PR team the day before we're scheduled to be featured in a news segment. It's challenging because those segments tend to air early in the day east coast time, and we're based in San Francisco, so it means we're all waking up early …

"There's no way to anticipate what's coming next, so you have to keep a good attitude going into every conversation and look for ways to help the customer accomplish their goals. The payoff is building those great relationships. I've had people come back and ask for me by name when …

"If people can’t use what you are giving them why bother? For instance, we didn't realize there was a problem with the registration programming, which was a huge usability issue. Through chat we're fixing problems that were previously unknown, and I'm now able to uncover problem areas based on recording …

"We set it up so when a user clicks the 'report this profile' button, it fires the Olark chat box. If we're online, we can chat with the user and make changes in real-time. If we're offline, the customer can submit an email via the chat box. We just add …

“One of the most useful features of !push is that it helps direct our users to relevant help sections on the CustomMade site to further assist them; which in turn helps increase our team’s productivity by cutting back on time and resources spent answering frequently asked questions.”

"We use Olark and we are pretty happy with your service, you rock! We use Olark sometimes to give our users some gifts. For example, I decided to give a photoshop course to all our users if they contacted us though Olark from 4pm to 6pm. So i changed the …

"We have Olark integrated within our application interface so our customers can start a live chat or contact us when we are offline directly from their dashboard. We push all the pertinent customer information to Olark via the Olark Javascript API. This insures that our customers do not have to …

"We develop mobile & web applications for Farmers allowing them to sell grain (corn, soybeans, wheat) through our online trading platform. In addition, we develop & work on solutions for the agriculture industry. Olark has helped us take our support to farmers to the next level in communicating how to …