68 Olark Testimonials

“We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the answers they need before they ask for it."

"The longer an email sits in our inbox unanswered, the less likely it is that we will close the sale and the quicker we can engage with a prospect, the better our odds are of converting them to a customer. Live chat is a great way to get the conversation rolling. Ease of adoption and use was critical for us, and we were up and running with Olark in no time."

"After installing live chat, our app sign-ups doubled."

"We use Olark and we are pretty happy with your service, you rock! We use Olark sometimes to give our users some gifts. For example, I decided to give a photoshop course to all our users if they contacted us though Olark from 4pm to 6pm. So i changed the Olark box's header and I put a mystery phrase, such as, 'Don't open me or I'll have to give u a present."

"We have Olark integrated within our application interface so our customers can start a live chat or contact us when we are offline directly from their dashboard. We push all the pertinent customer information to Olark via the Olark Javascript API. This insures that our customers do not have to fill in any data when they contact us. Then, we have Olark send all chat transcripts and contact messages to HelpScout (our help desk software) and create support tickets for customer interactions. In addition, we use the awesome Targeted Chat feature in Olark to automatically route new visitors to Sales or Support teams based on URLs. Love it."

"We develop mobile & web applications for Farmers allowing them to sell grain (corn, soybeans, wheat) through our online trading platform. In addition, we develop & work on solutions for the agriculture industry. Olark has helped us take our support to farmers to the next level in communicating how to sell grain through our online trading platform. The range of comfort our customers have, when simply navigating around or making decision to sell grain, differ between every phone call or chat. Many of our customers tend to be introverts, so the ability to do a simple chat response for those that need a quick reminder of how to access a feature is perfect. They get an on-demand response without the feeling of additional pressure of talking to someone over the phone. Cobrowsing has been something newly implemented with our team. It has worked out great for new customers that may need a reaffirmation that their 'clicks' are in the correct direction."

"A lot of the questions that come in ask for quotes on certain jobs, and it is here that we can have a direct impact on a sale as we walk a customer through our site. We also remind them of FAQ sections, which we update a lot because of brand new questions."

“While our business is online, our approach is as if we were in a loud and open retail store, actually walking up to our clients, knowing which aisle they’re in and what products they’re looking at.”

“We often talk to customers who have used similar services, only to be referred to contractors who have no experience with the project they were actually hired to do.”

“The volume of customer questions was overwhelming for just one person, and we knew that volume would only increase as more students discovered the app. So we started working to help customers at scale, and organize our team to be more effective and free Amit to focus on bigger challenges."

"We’ve stayed with Olark over the years because they’ve been so easy for our team to work with. We also love Olark's clean, easy-to-interpret reporting... our team doesn’t have to wade through tons of noise to see what’s really important, and having real-time data helps us ensure that we’re providing great service during busy periods like the holiday shopping season."

"As an eCommerce business owner and marketing expert for over 12 years, I can attest that Olark Chat is one of the most efficient and reliable live chat solutions out there. I was able to install Olark in less than two minutes, and the features that are available with Olark have helped me generate thousands of opportunities for sales."

"Olark has proven to be a fantastic tool. It’s allowed us to integrate with other systems like Groove, and to save time by using shortcuts and commands. While current and potential members can also reach us via email, being available on chat has cut out a time delay that may deter potential members from reaching out with their questions. I also appreciate that Olark will scale with us as our department grows."

"Adding an Olark live chat widget on our product pages started generating more leads for us, which resulted in a 25-35 percent increase in sales and site conversion rates."

"Live chat made it easy for our customers to reach a member of our customer experience team and significantly cut down on our email and phone cases."