64 Olark Testimonials

"When CVTC first approached me regarding the integration of an online chat program, we went through the gamut of research on many comparable platforms. After all was said and done, Olark was the bright star that shone from the rest of the pack. Not only has it helped us stay on a consistently upward application trajectory, but it consistently helps reduce the day-to-day strain on our recruitment department. Thank you, Olark!"

“In the fi rst 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were able to get student services back up and running remotely within a week with Olark.”

"If Olark fits what you're trying to accomplish, it's absolutely a great product. I think it's got everything that a higher education institution needs to connect with their constituents or their pipeline of prospective students, and there aren't any add-ons required. I think it's a great solution for the higher education world."

"A lot of the questions that come in ask for quotes on certain jobs, and it is here that we can have a direct impact on a sale as we walk a customer through our site. We also remind them of FAQ sections, which we update a lot because of brand new questions."

“While our business is online, our approach is as if we were in a loud and open retail store, actually walking up to our clients, knowing which aisle they’re in and what products they’re looking at.”

“We often talk to customers who have used similar services, only to be referred to contractors who have no experience with the project they were actually hired to do.”

“The volume of customer questions was overwhelming for just one person, and we knew that volume would only increase as more students discovered the app. So we started working to help customers at scale, and organize our team to be more effective and free Amit to focus on bigger challenges."

"We’ve stayed with Olark over the years because they’ve been so easy for our team to work with. We also love Olark's clean, easy-to-interpret reporting... our team doesn’t have to wade through tons of noise to see what’s really important, and having real-time data helps us ensure that we’re providing great service during busy periods like the holiday shopping season."

"As an eCommerce business owner and marketing expert for over 12 years, I can attest that Olark Chat is one of the most efficient and reliable live chat solutions out there. I was able to install Olark in less than two minutes, and the features that are available with Olark have helped me generate thousands of opportunities for sales."

"The longer an email sits in our inbox unanswered, the less likely it is that we will close the sale and the quicker we can engage with a prospect, the better our odds are of converting them to a customer. Live chat is a great way to get the conversation rolling. Ease of adoption and use was critical for us, and we were up and running with Olark in no time."

"Olark has proven to be a fantastic tool. It’s allowed us to integrate with other systems like Groove, and to save time by using shortcuts and commands. While current and potential members can also reach us via email, being available on chat has cut out a time delay that may deter potential members from reaching out with their questions. I also appreciate that Olark will scale with us as our department grows."

"Live chat made it easy for our customers to reach a member of our customer experience team and significantly cut down on our email and phone cases."

"After installing live chat, our app sign-ups doubled."

“have had a number of customers say that they love the service and that it is so much better than having to make a phone call or waiting for an email."

“The value that Olark is bringing to Sphera is centered around the delight of our customers. Through our use of Olark, we have been able to make working with us, contacting us, easier."