“Olark quickly became an informed lead generator for our sales team! Being able to see such rich information about a visitor, like what page they’re on, has been a boon for conversions. If we took this tool away, there would be complete mutiny from the sales team.”

"I do know for a fact that [Olark] 100% has affected our phone volume. And it's salient because one thing I have noticed is, we will see people who are on chat, who will admit in chat that they are also simultaneously on the phones waiting for an agent to …

"I know for a fact that we have captured more leads using Olark than we would have if we didn’t use Olark. I’ve worked for Landmark for 6 years, and I never really saw much success with Facebook Messenger being on our websites."

“While our business is online, our approach is as if we were in a loud and open retail store, actually walking up to our clients, knowing which aisle they’re in and what products they’re looking at.”

“We often talk to customers who have used similar services, only to be referred to contractors who have no experience with the project they were actually hired to do.”

“The volume of customer questions was overwhelming for just one person, and we knew that volume would only increase as more students discovered the app. So we started working to help customers at scale, and organize our team to be more effective and free Amit to focus on bigger challenges."

"We’ve stayed with Olark over the years because they’ve been so easy for our team to work with. We also love Olark's clean, easy-to-interpret reporting... our team doesn’t have to wade through tons of noise to see what’s really important, and having real-time data helps us ensure that we’re providing …

"As an eCommerce business owner and marketing expert for over 12 years, I can attest that Olark Chat is one of the most efficient and reliable live chat solutions out there. I was able to install Olark in less than two minutes, and the features that are available with Olark …

"The longer an email sits in our inbox unanswered, the less likely it is that we will close the sale and the quicker we can engage with a prospect, the better our odds are of converting them to a customer. Live chat is a great way to get the conversation …

"Olark has proven to be a fantastic tool. It’s allowed us to integrate with other systems like Groove, and to save time by using shortcuts and commands. While current and potential members can also reach us via email, being available on chat has cut out a time delay that may …

"Live chat made it easy for our customers to reach a member of our customer experience team and significantly cut down on our email and phone cases."

"After installing live chat, our app sign-ups doubled."

“have had a number of customers say that they love the service and that it is so much better than having to make a phone call or waiting for an email."

“The value that Olark is bringing to Sphera is centered around the delight of our customers. Through our use of Olark, we have been able to make working with us, contacting us, easier."

"All of our trade shows and industry events were moved to virtual platforms because of COVID-19. Our main focus was to drive all virtual trade show traffic to our website and try to engage in a more personal conversation there. Because we had Olark live chat, it was very quick …