68 Olark Testimonials

"Website was full of interesting gifts covering a good range of prices, was rather spoilt for choice but the online chat was fantastic and helped me find the perfect gift."

"Before we launched we'd get maybe 10-15 emails each week, and a few phone calls here and there but the latency of email is so high, we were getting more emails than we could respond to in a normal work week. That's when we started actually logging into Olark more frequently to chat with customers on our site. In two days we went well over the 20 chats allotted on the free forever plan, so we upgraded to Bronze."

"We know that Olark helps a lot with conversions. When you solve people’s problems in the moment, they don’t have to wait 1, 2, or 3 days to call. It’s totally a plus for ecommerce to have live chat. It’s like a salesman talking with the people in your shop. You have to know where people are in the process."

“have had a number of customers say that they love the service and that it is so much better than having to make a phone call or waiting for an email."

“The value that Olark is bringing to Sphera is centered around the delight of our customers. Through our use of Olark, we have been able to make working with us, contacting us, easier."

"All of our trade shows and industry events were moved to virtual platforms because of COVID-19. Our main focus was to drive all virtual trade show traffic to our website and try to engage in a more personal conversation there. Because we had Olark live chat, it was very quick and easy for a visitor to ask a question, and not have to go out of their way to fill out a form or send an email and wait for a reply."

“Since we started using Olark there's definitely a more manageable flow of inquiries. We have more time available to spend on the phone with complex/larger inquiries and a reduction in people phoning to ask something simple like the delivery charge or stock levels. That means we can put more time into closing an order for, say, £2500, rather than stuck on the phone with a few people making £50 orders.”

“If one person is on the phone, then the rest of the team is disrupted by calls. With chat, they can still multitask and chat with visitors while performing other functions. Olark has changed the volume of calls we get. Some people know that if they go to our website and chat, they are speaking right to a director and can get their questions answered."

“Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to fi gure out what’s on the shelf, learn more, and fi nd their size.”

“Olark has been really helpful and successful. I was having this concern of, what am I missing; who is trying to get in touch with me For me, Olark has alleviated this big concern when all of this started. It has fi lled the need and I can see how moving forward, Olark will continue to be helpful once this all ends.”

“Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us.”

“In the fi rst 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were able to get student services back up and running remotely within a week with Olark.”

"We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call."

“We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the answers they need before they ask for it."

“Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews than any of our competitors in the area. Olark certainly deserves some credit for that.”