64 Olark Testimonials

“While our business is online, our approach is as if we were in a loud and open retail store, actually walking up to our clients, knowing which aisle they’re in and what products they’re looking at.”

"Olark has proven to be a fantastic tool. It’s allowed us to integrate with other systems like Groove, and to save time by using shortcuts and commands. While current and potential members can also reach us via email, being available on chat has cut out a time delay that may deter potential members from reaching out with their questions. I also appreciate that Olark will scale with us as our department grows."

“have had a number of customers say that they love the service and that it is so much better than having to make a phone call or waiting for an email."

“Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to fi gure out what’s on the shelf, learn more, and fi nd their size.”

“Olark has been really helpful and successful. I was having this concern of, what am I missing; who is trying to get in touch with me For me, Olark has alleviated this big concern when all of this started. It has fi lled the need and I can see how moving forward, Olark will continue to be helpful once this all ends.”

“Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us.”

“In the fi rst 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were able to get student services back up and running remotely within a week with Olark.”

"We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call."

“We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the answers they need before they ask for it."

“Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews than any of our competitors in the area. Olark certainly deserves some credit for that.”

"I know for a fact that we have captured more leads using Olark than we would have if we didn’t use Olark. I’ve worked for Landmark for 6 years, and I never really saw much success with Facebook Messenger being on our websites."

"Olark has helped us refine our web presence, especially over time. We had metrics of where people were going on our website, but not whether the information was the right information for them."

"Our customers needed help navigating around our site since the products weren’t right in your face. Our long-time customers were used to the shops before the website came around and were used to a very personal, interactive relationship. Our regulars became our friends and Olark live chat gave us that opportunity to do an online version of shop consultation."

"We pride ourselves on our response, and taking the client's and prospect's needs in the immediate. It's [about] ensuring that clients have a clear and concise way to contact our team. It's ensuring that they're not wasting any money, that we're not wasting any money on their behalf, and that we have as healthy of a relationship as possible. And Olark helps us make sure that process has as few broken chain links as possible."

"In general, enrollment's been up at our university at a time where higher ed has been struggling. We've been really, really happy with the types of leads we've been getting from Olark, which was not generally the case with the third-party company that we used. If I anecdotally had to say, I would say probably a good 90% of our questions are lead-generating or existing lead questions and chats. Which is really incredible. [Chat was] something where we were like, let's try it and see if it works. And I would say at this point, it's an integral part of our team and what we do."