68 Olark Testimonials

"Especially with nutrition, it's important for a customer to know exactly what they're buying and what they're getting involved with in one of our meal plans. When we can give a customer the information they're after in black and white, they're more likely to purchase."

"After installing live chat, our app sign-ups doubled."

"Olark has proven to be a fantastic tool. It’s allowed us to integrate with other systems like Groove, and to save time by using shortcuts and commands. While current and potential members can also reach us via email, being available on chat has cut out a time delay that may deter potential members from reaching out with their questions. I also appreciate that Olark will scale with us as our department grows."

“The value that Olark is bringing to Sphera is centered around the delight of our customers. Through our use of Olark, we have been able to make working with us, contacting us, easier."

"All of our trade shows and industry events were moved to virtual platforms because of COVID-19. Our main focus was to drive all virtual trade show traffic to our website and try to engage in a more personal conversation there. Because we had Olark live chat, it was very quick and easy for a visitor to ask a question, and not have to go out of their way to fill out a form or send an email and wait for a reply."

“Since we started using Olark there's definitely a more manageable flow of inquiries. We have more time available to spend on the phone with complex/larger inquiries and a reduction in people phoning to ask something simple like the delivery charge or stock levels. That means we can put more time into closing an order for, say, £2500, rather than stuck on the phone with a few people making £50 orders.”

“If one person is on the phone, then the rest of the team is disrupted by calls. With chat, they can still multitask and chat with visitors while performing other functions. Olark has changed the volume of calls we get. Some people know that if they go to our website and chat, they are speaking right to a director and can get their questions answered."

“Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to fi gure out what’s on the shelf, learn more, and fi nd their size.”

“Olark has been really helpful and successful. I was having this concern of, what am I missing; who is trying to get in touch with me For me, Olark has alleviated this big concern when all of this started. It has fi lled the need and I can see how moving forward, Olark will continue to be helpful once this all ends.”

“Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us.”

“In the fi rst 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were able to get student services back up and running remotely within a week with Olark.”

"We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call."

“We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the answers they need before they ask for it."

“Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews than any of our competitors in the area. Olark certainly deserves some credit for that.”

"I know for a fact that we have captured more leads using Olark than we would have if we didn’t use Olark. I’ve worked for Landmark for 6 years, and I never really saw much success with Facebook Messenger being on our websites."