"If people can’t use what you are giving them why bother? For instance, we didn't realize there was a problem with the registration programming, which was a huge usability issue. Through chat we're fixing problems that were previously unknown, and I'm now able to uncover problem areas based on recording …

"Olark has helped us refine our web presence, especially over time. We had metrics of where people were going on our website, but not whether the information was the right information for them."

"We know that Olark helps a lot with conversions. When you solve people’s problems in the moment, they don’t have to wait 1, 2, or 3 days to call. It’s totally a plus for ecommerce to have live chat. It’s like a salesman talking with the people in your shop. …

"We pride ourselves on our response, and taking the client's and prospect's needs in the immediate. It's [about] ensuring that clients have a clear and concise way to contact our team. It's ensuring that they're not wasting any money, that we're not wasting any money on their behalf, and that …

"In general, enrollment's been up at our university at a time where higher ed has been struggling. We've been really, really happy with the types of leads we've been getting from Olark, which was not generally the case with the third-party company that we used. If I anecdotally had to …

"We want our customers to look to us as a resource in the filtration world. So the number one thing that we get out of Olark in that regard is they come to us with technical questions. And then right away, they can chat with an expert online. And they …

"We definitely have leads come through Olark. They’re very interested and within a month or two they’re using our software."

"Olark has been our greatest tool to connect directly with our customers. We're hearing their thoughts, feedback, and feelings in real time. This gives us the best chance to take care of our customers and any concerns in a timely manner."

"Overall, we love Olark and have been really pleased with the functionality and the updates you do. No complaints. Thank you for a great product!"

"We usually find that Olark chats have a high qualification rate. They’ll be a hotter lead."

"Every step is a barrier to a sale. If I can message a prospective customer and get their name and email address, I don’t have to worry if they’re going to fill out a form. If I can get their phone number and set up a time for a followup …

"When CVTC first approached me regarding the integration of an online chat program, we went through the gamut of research on many comparable platforms. After all was said and done, Olark was the bright star that shone from the rest of the pack. Not only has it helped us stay …

"Olark is a great place to start. Don’t be overwhelmed by the idea of jumping into chat and the automated bot world. Once we got to CoPilot, it was just simple and easy, not intimidating. If you’re hesitating, it's not as big of a leap as you think it's gonna …

"I do know for a fact that [Olark] 100% has affected our phone volume. And it's salient because one thing I have noticed is, we will see people who are on chat, who will admit in chat that they are also simultaneously on the phones waiting for an agent to …

"If Olark fits what you're trying to accomplish, it's absolutely a great product. I think it's got everything that a higher education institution needs to connect with their constituents or their pipeline of prospective students, and there aren't any add-ons required. I think it's a great solution for the higher …