64 Olark Testimonials

"We analyzed the qualitative data in our live chat transcripts to create a vocabulary of customer words. We used this data to optimize our website and landing page copy and saw a 176.33% conversion rate increase."

"Before we launched we'd get maybe 10-15 emails each week, and a few phone calls here and there but the latency of email is so high, we were getting more emails than we could respond to in a normal work week. That's when we started actually logging into Olark more frequently to chat with customers on our site. In two days we went well over the 20 chats allotted on the free forever plan, so we upgraded to Bronze."

"I know for a fact that we have captured more leads using Olark than we would have if we didn’t use Olark. I’ve worked for Landmark for 6 years, and I never really saw much success with Facebook Messenger being on our websites."

"We want our customers to look to us as a resource in the filtration world. So the number one thing that we get out of Olark in that regard is they come to us with technical questions. And then right away, they can chat with an expert online. And they can identify what the best product is to fit their needs."

"We definitely have leads come through Olark. They’re very interested and within a month or two they’re using our software."

"Olark has been our greatest tool to connect directly with our customers. We're hearing their thoughts, feedback, and feelings in real time. This gives us the best chance to take care of our customers and any concerns in a timely manner."

"We know that Olark helps a lot with conversions. When you solve people’s problems in the moment, they don’t have to wait 1, 2, or 3 days to call. It’s totally a plus for ecommerce to have live chat. It’s like a salesman talking with the people in your shop. You have to know where people are in the process."

"Overall, we love Olark and have been really pleased with the functionality and the updates you do. No complaints. Thank you for a great product!"

"We usually find that Olark chats have a high qualification rate. They’ll be a hotter lead."

"Every step is a barrier to a sale. If I can message a prospective customer and get their name and email address, I don’t have to worry if they’re going to fill out a form. If I can get their phone number and set up a time for a followup phone call, I don’t have to worry if they’re going to call me. So if I can get that information through the chat, it’s great!"

"When CVTC first approached me regarding the integration of an online chat program, we went through the gamut of research on many comparable platforms. After all was said and done, Olark was the bright star that shone from the rest of the pack. Not only has it helped us stay on a consistently upward application trajectory, but it consistently helps reduce the day-to-day strain on our recruitment department. Thank you, Olark!"

"Olark is a great place to start. Don’t be overwhelmed by the idea of jumping into chat and the automated bot world. Once we got to CoPilot, it was just simple and easy, not intimidating. If you’re hesitating, it's not as big of a leap as you think it's gonna be. And chat is not as overwhelming as you think. When I handed live chat to my customer service agent, they'd never done it before. They adapted extremely quickly to it. So I would say, give it a try. You won't regret it. How many years ago did I give Olark a try? And I'm still here!"

"I do know for a fact that [Olark] 100% has affected our phone volume. And it's salient because one thing I have noticed is, we will see people who are on chat, who will admit in chat that they are also simultaneously on the phones waiting for an agent to pick up! And they're just attacking both channels at once and seeing who they get first."

"If Olark fits what you're trying to accomplish, it's absolutely a great product. I think it's got everything that a higher education institution needs to connect with their constituents or their pipeline of prospective students, and there aren't any add-ons required. I think it's a great solution for the higher education world."

"There has been steady growth in our e-commerce sales month over month and a good deal of that growth can be directly attributed to the use of Olark live chat on both of our websites (pjpower.com & shop.pjpower.com). Beyond the above statistics, we have also received quite a bit of very positive feedback from our customers that they love the live chat experience."