"After installing live chat, our app sign-ups doubled."

“Since adding Olark, we're able to obtain data that has been extremely useful and actionable. Now almost exactly 50% of our support communications are over chat.”

“The volume of customer questions was overwhelming for just one person, and we knew that volume would only increase as more students discovered the app. So we started working to help customers at scale, and organize our team to be more effective and free Amit to focus on bigger challenges."

"We want our customers to look to us as a resource in the filtration world. So the number one thing that we get out of Olark in that regard is they come to us with technical questions. And then right away, they can chat with an expert online. And they …

"We definitely have leads come through Olark. They’re very interested and within a month or two they’re using our software."

"Olark has been our greatest tool to connect directly with our customers. We're hearing their thoughts, feedback, and feelings in real time. This gives us the best chance to take care of our customers and any concerns in a timely manner."

"We know that Olark helps a lot with conversions. When you solve people’s problems in the moment, they don’t have to wait 1, 2, or 3 days to call. It’s totally a plus for ecommerce to have live chat. It’s like a salesman talking with the people in your shop. …

"Overall, we love Olark and have been really pleased with the functionality and the updates you do. No complaints. Thank you for a great product!"

"We usually find that Olark chats have a high qualification rate. They’ll be a hotter lead."

"Every step is a barrier to a sale. If I can message a prospective customer and get their name and email address, I don’t have to worry if they’re going to fill out a form. If I can get their phone number and set up a time for a followup …

"When CVTC first approached me regarding the integration of an online chat program, we went through the gamut of research on many comparable platforms. After all was said and done, Olark was the bright star that shone from the rest of the pack. Not only has it helped us stay …

"Olark is a great place to start. Don’t be overwhelmed by the idea of jumping into chat and the automated bot world. Once we got to CoPilot, it was just simple and easy, not intimidating. If you’re hesitating, it's not as big of a leap as you think it's gonna …

"I do know for a fact that [Olark] 100% has affected our phone volume. And it's salient because one thing I have noticed is, we will see people who are on chat, who will admit in chat that they are also simultaneously on the phones waiting for an agent to …

"If Olark fits what you're trying to accomplish, it's absolutely a great product. I think it's got everything that a higher education institution needs to connect with their constituents or their pipeline of prospective students, and there aren't any add-ons required. I think it's a great solution for the higher …

"There has been steady growth in our e-commerce sales month over month and a good deal of that growth can be directly attributed to the use of Olark live chat on both of our websites (pjpower.com & shop.pjpower.com). Beyond the above statistics, we have also received quite a bit of …