64 Olark Testimonials

"We analyzed the qualitative data in our live chat transcripts to create a vocabulary of customer words. We used this data to optimize our website and landing page copy and saw a 176.33% conversion rate increase."

"Before we launched we'd get maybe 10-15 emails each week, and a few phone calls here and there but the latency of email is so high, we were getting more emails than we could respond to in a normal work week. That's when we started actually logging into Olark more frequently to chat with customers on our site. In two days we went well over the 20 chats allotted on the free forever plan, so we upgraded to Bronze."

"I know for a fact that we have captured more leads using Olark than we would have if we didn’t use Olark. I’ve worked for Landmark for 6 years, and I never really saw much success with Facebook Messenger being on our websites."

"Olark has helped us refine our web presence, especially over time. We had metrics of where people were going on our website, but not whether the information was the right information for them."