68 Olark Testimonials

"In general, enrollment's been up at our university at a time where higher ed has been struggling. We've been really, really happy with the types of leads we've been getting from Olark, which was not generally the case with the third-party company that we used. If I anecdotally had to say, I would say probably a good 90% of our questions are lead-generating or existing lead questions and chats. Which is really incredible. [Chat was] something where we were like, let's try it and see if it works. And I would say at this point, it's an integral part of our team and what we do."

"Usually we'll get a call from our PR team the day before we're scheduled to be featured in a news segment. It's challenging because those segments tend to air early in the day east coast time, and we're based in San Francisco, so it means we're all waking up early to get in and man the phones, email and chat support."

"I do know for a fact that [Olark] 100% has affected our phone volume. And it's salient because one thing I have noticed is, we will see people who are on chat, who will admit in chat that they are also simultaneously on the phones waiting for an agent to pick up! And they're just attacking both channels at once and seeing who they get first."

"When CVTC first approached me regarding the integration of an online chat program, we went through the gamut of research on many comparable platforms. After all was said and done, Olark was the bright star that shone from the rest of the pack. Not only has it helped us stay on a consistently upward application trajectory, but it consistently helps reduce the day-to-day strain on our recruitment department. Thank you, Olark!"

"Olark is a great place to start. Don’t be overwhelmed by the idea of jumping into chat and the automated bot world. Once we got to CoPilot, it was just simple and easy, not intimidating. If you’re hesitating, it's not as big of a leap as you think it's gonna be. And chat is not as overwhelming as you think. When I handed live chat to my customer service agent, they'd never done it before. They adapted extremely quickly to it. So I would say, give it a try. You won't regret it. How many years ago did I give Olark a try? And I'm still here!"

"If Olark fits what you're trying to accomplish, it's absolutely a great product. I think it's got everything that a higher education institution needs to connect with their constituents or their pipeline of prospective students, and there aren't any add-ons required. I think it's a great solution for the higher education world."

"There has been steady growth in our e-commerce sales month over month and a good deal of that growth can be directly attributed to the use of Olark live chat on both of our websites (pjpower.com & shop.pjpower.com). Beyond the above statistics, we have also received quite a bit of very positive feedback from our customers that they love the live chat experience."

"Olark has helped us refine our web presence, especially over time. We had metrics of where people were going on our website, but not whether the information was the right information for them."