“The volume of customer questions was overwhelming for just one person, and we knew that volume would only increase as more students discovered the app. So we started working to help customers at scale, and organize our team to be more effective and free Amit to focus on bigger challenges."
"Olark is a great place to start. Don’t be overwhelmed by the idea of jumping into chat and the automated bot world. Once we got to CoPilot, it was just simple and easy, not intimidating. If you’re hesitating, it's not as big of a leap as you think it's gonna …
"It's like when someone walks into a store and the owner is there to greet them. You want to let them know you're there to help When you're just starting out, customer support is actually a huge part of closing sales. So your most important task shouldn't be hunting and …
"Olark has helped us refine our web presence, especially over time. We had metrics of where people were going on our website, but not whether the information was the right information for them."
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