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Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer.
Octane AI is a start-up founded in 2016 with a SaaS platform that allows their customers (businesses) to use Facebook Messenger marketing to automatically send messages to their end-users (individuals) on Messenger. Their customers can use Octane AI to power Messenger marketing campaigns for abandoned carts, receipts, shipping notification, and custom campaigns. Octane AI can also help with customer support by automatically answering questions sent in by individuals.
Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.
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