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463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • CareSource improves forecast accuracy by 82%

    Lisa CaryManager of Capacity Planning & Strategy

  • AllClear ID Uses NICE inContact to Seamlessly Route Calls to Multiple Call Centers

    Erin Lewis-FreemanWorkforce Capacity and Delivery Partner Manager

  • ABA Seguros - Customer Case Study

    Elda CondeCustomer Service Director

  • Increasing Operational Efficiency & Reducing Cost

    Pedra Branca Operation Agent

  • Affiliated Computer Services, Inc - Customer Case Study

    Dan BowerDirector of Resource Planning, ACS

  • Alliance Data - Customer Case Study

    Lance BeckSenior Director, Operations

  • 211 LA Puts Customers First with NICE inContact

    Amy LatzerChief Operating Officer

  • An Efficient, Effective Customer-Focused Solution

    Erick CarterVP of Regional Care Center Operations, Alliance Data

  • American Airlines - Customer Case Study

    Paul StumboManaging Director

  • Improving Operational Efficiency and Empowering Contact Center Agents

    Laura BattonDirector, Call Center Operations

  • American Express - Customer Case Study

    Debby SlotnickProject Analyst, American Express World Service

  • Improving the Customer Experience and Overall Efficiency

    Tom BaroneInterim Head of Omnichannel Operations

  • Improved Operational Efficiency and Targeted Training

    Denise SeydlerDirector Customer Service, Arbonne

  • Improving Customer Interactions & Service Levels with inContact

    Sean PurdyContact Center Support Manager
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