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511 NICE Systems Case Studies

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  • Syntech achieves 100% remote capability with NICE CXone Mpower

    Russell Allen Customer Service Manager

  • Avios boosts shift satisfaction 26% with NICE Systems

    Terry Harrison Resource & Planning Manager

  • Challenger Group Limited boosts user growth 50% with NICE Systems CXone

    John Havranek Head of IT, Infrastructure & Enterprise Systems

  • ABA Seguros decreases customer defections with NICE across 480,000 monthly calls

    Elda Conde Customer Service Director

  • AES Eletropaulo cuts process time from 45 to 30 seconds with NICE Systems

    Pedra Branca Operation Agent

  • ACS eliminates 2-4% monthly schedule attrition with NICE Systems

    Dan Bower Director of Resource Planning, ACS

  • Alliance Data improves 35 million annual calls with NICE

    Lance Beck Senior Director, Operations

  • 211 LA County reduces FTE by 20% with NICE Systems

    Amy Latzer Chief Operating Officer

  • Alliance Data boosts CSAT 2.7% with NICE Fizzback

    Erick Carter VP of Regional Care Center Operations, Alliance Data

  • American Airlines reduces AHT by 2.5% with NICE Systems

    Paul Stumbo Managing Director

  • Ricoh improves average speed of answer by 83% with NICE Systems

    Laura Batton Director, Call Center Operations

  • American Express improves compliance with NICE Systems by recording 100% of calls

    Debby Slotnick Project Analyst, American Express World Service

  • eBay Enterprise cuts AHT 17% and saves $2.4M with NICE Systems

    Tom Barone Interim Head of Omnichannel Operations

  • Arbonne records 100% of interactions with NICE

    Denise Seydler Director Customer Service, Arbonne

  • Check Into Cash boosts right-party connects 10% with NICE Systems

    Sean Purdy Contact Center Support Manager
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