IAG Loyalty (Avios) agents happier after move to Cloud
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Comprehensive Incident Management with Redundant Recording of 9-1-1 Communications
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Combining Intelligence And Efficiency To Improve Quality And Operations
Boosted forecast accuracy from 50 to 85 percent with NICE IEX Workforce Management solution
Maximized usage of resources within the organization without negatively impacting staffing or service results
Improving Operational Efficiency The Customer Experience And Sales Effectiveness
Enhancing Quality Of Service And Employee Satisfaction In A Multisite Environment with NICE Quality Management
Contax - Customer Case Study
Real-Time Performance Management Solutions Improving contact center performance through the use of real-time metrics and consolidated reporting
Electric Insurance Company - Customer Case Study
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