Back to Profile

463 NICE Systems Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • Optimizing Operational Efficiency In A Multi-Site, Multi-Skilled Environment

    Jacqueline FrazierWorkforce Management Analyst, Capgemini

  • AvantGuard Increases Efficiency Amid Rapid Growth with WFM and EEM

    Justin HolmesWorkforce Management Manager

  • Combining Intelligence And Efficiency To Improve Quality And Operations

    Lily TongSenior Vice President, Channel Management Group, Chinatrust Commercial Bank

  • Boosted forecast accuracy from 50 to 85 percent with NICE IEX Workforce Management solution

    Lillian HillResource Planning Senior Associate, CIGNA Healthcare

  • Maximized usage of resources within the organization without negatively impacting staffing or service results

    Lisa BrewerResource Planning Specialist

  • Improving Operational Efficiency The Customer Experience And Sales Effectiveness

    Beatrice PerryQuality Assurance Manager

  • Enhancing Quality Of Service And Employee Satisfaction In A Multisite Environment with NICE Quality Management

    Robert CahillQuality Manager

  • Contax - Customer Case Study

    Marcele SilvaSupervisor, Contax

  • Real-Time Performance Management Solutions Improving contact center performance through the use of real-time metrics and consolidated reporting

  • Electric Insurance Company - Customer Case Study

    Kimberly KouryVice President of Contact Center Operations, Electric Insurance Company®

  • CXone Helps Michigan DHHS Power Up Services to Residents

    Bill PrembleDirector

  • Eurostar - Customer Case Study

    Chris HaynesBusiness Analysis Manager

  • Fidelity Information Services - Customer Case Study

    Marcelo Soares DabesOperations Executive Director

  • Increasing Operational Efficiency and Optimizing Agent Performance

    Rita BreenOperations Manager, Georgia Power
FeaturedCustomers has 1,831,639+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.