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463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • ArrowXL Finds the Perfect Delivery Window For CXone

    Paul HulmesProject Manager

  • Using Scheduling Practices To Boost Customer Service

    Tom RawlingsSupervisor

  • Unisys Offers CuttingEdge Managed Services with NICE inContact CXone

    Bobby ArbuthnotDirector of Digital Workplace Services

  • GoDaddy - Customer Case Study

    Blair RehillSenior Manager, Customer Care Center Business Process

  • Harvard Pilgrim Health Care - Customer Case Study

    Pamela ButlerScheduling Analyst

  • Valvoline™ Drives Away with an Outstanding ROI Using NICE inContact CXone

    Joseph PatrickSystem Administrator for the Valvoline Support Center

  • Using NICE IEX Workforce Management To Impact The Bottom Line

    Kirk HartmanWorkforce Manager, HealthHelp

  • Boosting Sales Effectiveness, Customer SatisFaction And Operational Efficiency

    Deborah SQuality Supervisor

  • Creates an Entrepreneurial Sales Center To Increase Overall Sales Performance with NICE Performance Management (MERCED)

  • Reducing Operating Costs And Improving productivity Through More Efficient Scheduling

    Daniel DemicheliExecutive Manager, Mission Control

  • Increasing Recording Capability And Overall Performance

    Alvaro TorresIT Manager, Itau

  • SeaWorld Delivers Memorable Customer Experiences with NICE inContact

    Brad MatzingerCall Center Director

  • Increased Operational Efficiency And Improved Regulatory Compliance

    Fabio BinuesaQuality Manager, Itaucard

  • Superior Contact Satisfies SLA Needs for Multiple Clients with NICE inContact

    Gretchen GreenIT Manager
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