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463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • Discipline and the Right Software Solution Are the Keys to International SOS’s CEM Success

    Annie LauGroup Quality Improvement Manager

  • A Deep Dive into Tailored Automation and Visibility Raises Efficiency and Satisfaction

    Chuck JohnsManager of Workforce Management

  • ClearChoice takes the customer experience to a whole new level with NICE inContact CXone

    Sonja VillalobosContact Center Manager

  • Customer Satisfaction Through Performance Management

    Lonnie JohnstonDirector, Call Center Analytics

  • Increasing Customer Satisfaction and Reducing Agent Labor Costs With inContact

    Jim LeMereDirector, Customer Contact Center

  • Worldwide Organization Enables Multi-Lingual At-Home Workforce and Saves 60K a Year

    Penny DeveyManager of Tools and Technology, FamilySearch

  • Stefanini - Customer Case Study

    Eric BrandtWorkforce Manager, Stefanini

  • SunTrust - Customer Case Study

    Dwight ChowningAssistant Vice President, SunTrust

  • Leveraging The Cloud Environment To Improve Operational Efficiency And The Customer Experience

    Charles SuhManager, Business Analysis, Consumer Solutions

  • Emergency Response to a Flood of Calls

    Jackie BentillaInformation Technology Specialist

  • Boosting Operational Efficiency and Coaching Effectiveness

  • Improving Regulatory Compliance and Process Efficiency

    Marcel JDirector of Enrollment

  • AvMed Health Plans - Customer Case Study

    Peggy KiddQuality Assurance Manager

  • US Airways - Customer Case Study

    Melody NieseDirector of Reservations Planning and Analysis, US Airways
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