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463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • Discipline and the Right Software Solution Are the Keys to International SOS’s CEM Success

    Annie LauGroup Quality Improvement Manager

  • A Deep Dive into Tailored Automation and Visibility Raises Efficiency and Satisfaction

    Chuck JohnsManager of Workforce Management

  • BT Group - Customer Case Study

    Daryl SzebestaDirector Service Delivery

  • Vivint - Customer Case Study

    Tim IzattDirector of Customer Services, Vivint

  • Global BPO Significantly Improves Recruiting Process

  • Vodafone - Customer Case Study

    Andrew HydeEstate Scheduling Manager

  • Focus Services - Customer Case Study

  • Achieving Global Uniformity And Enhancing The Customer Experience

    Steve SigmanVice President of Global Operations, Western Union

  • Improving Customer Satisfaction, Reducing Customer Churn and Enhancing Agent Performance

    Barbara BleilerMember Services

  • Wyndham Hotel Group - Customer Case Study

    Duke WitteDirector, Resource Planning and Management, Wyndham Hotel Group

  • Bay Alarm Company - Customer Case Study

    Robert MitchellVice President of Monitoring Services

  • Baylor University - Customer Case Study

    Brent HowellInvestigator, Police Department, Baylor University

  • Bethlehem - Customer Case Study

    Robert J. HaffnerPolice Department Support Services Division, Bethlehem

  • BNSF Railway - Customer Case Study

    Brendan O’keeffeProject Manager, Network Rail
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