NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
"Using the insight we gained from NICE Interaction Analytics, we’ve been able to change our protocols for multiple different call types. Not only are we operating more efficiently, but our customer satisfaction rates are rising, and we’re saving money to boot."
"Using NICE sales crediting we were able to reduce 1000 plans to five or 10 plans and calculate more efficiently and effectively.”
“The buzz in our contact center is around CXone Performance Management’s real-time reporting and dashboards. People are thrilled about it.”
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