NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
"Supervisors are excited about our new coaching process, and staff are looking at how they perform on a daily basis and are more engaged."
"We recognised that by integrating these disparate technologies in to one centralised station management system we could become far more proactive in our security awareness and response efficiency, without the need to replace our legacy infrastructure."
“With recordings and call history integrated with quality management on one dashboard, our supervisors are empowered to bring huge benefits to the business in terms of performance improvement.”
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