NICE Systems

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Read 563 NICE Systems reviews and testimonials from customers, explore 490 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Scorebased on 8895 reference ratings
4.7/5.0 (8895)
  • Market Leader 2025 2025
    Fall 2025Market LeaderCall Center Management Software
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  • Market Leader 2025 2025
    Winter 2025Market LeaderRobotic Process Automation Software
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    • Market Leader 2025 2025
      Winter 2025Market LeaderCustomer Feedback Management Software
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Featured Testimonials

  • “Assuming the leadership of a bank like BMG is an extreme responsibility and a pride for my career. I arrive with a lot of determination and a careful and special eye for innovation and technology, which is in synergy with BMG's strategy."

    Felix CardamoneCEO and President

  • “We did not deliver best-in-class solutions, and that hindered the customer and colleague experience."

    Brian QueenHead of Customer Service

  • “With recordings and call history integrated with quality management on one dashboard, our supervisors are empowered to bring huge benefits to the business in terms of performance improvement.”

    Pablo Alcino MartinsPlanning Manager
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Featured Case Studies

  • Denver Regional Transportation District - Customer Case Study

    Michael SinclairSecurity Systems Administrator

  • NICE Automation Optimizes Triage for the Second Largest Health Authority in the UK

    Paul SchofieldHead of Digital Innovation

  • Dojo Upgrades Architecture and Reaches a Ten Second Answer Time with CXone

    Alvin LoboHead of Performance Management
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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 563 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 490 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,867,577+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.