NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 511 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Score based on 9545 reference ratings
4.7/5.0 (9545)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • "If customer centricity and service excellence is our strategy,then we need all the information possible to measure and effectively manage it. NICE Fizzback provides us with vital insight into the …

    Jim Slater Group Marketing Director

  • “Whereas WFM is typically seen as a cost center funded by the business, at Gusto, we’re now seen as a way to save money and make the business more efficient. …

    Staniscia “Stan” Holmes Head of Global Workforce Management and Quality

  • “The NICE Voice of the Customer solution helped us embed CX in our company culture.”

    Kelly Robbert CX Director
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Featured Case Studies

  • How Garanti BBVA helps more customers get back on track with NiCE

    Halil Ibrahim Voice & System Development Supervisor

  • Wyndham Hotel Group - Customer Case Study

    Duke Witte Director, Resource Planning and Management, Wyndham Hotel Group

  • CXone Drives Exceptional Member Experiences with Contact Center Transformation for Essendon Football …

    Claire Higgs General Manager
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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 511 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,924,576+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.