NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
“With the new quality controls and insights provided by NICE, operational KPIs like FCR, customer experience KPIs including NPS, and business KPIs like customer loyalty, sales, and churn have all …
“With NICE WFM, we see in one location what all our agents are doing, so we’re able to make the right decisions for every customer, every time.”
“NICE inContact is ethical and honest. Uptime has been exactly as advertised.”
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