NICE Systems

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Read 538 NICE Systems reviews and testimonials from customers, explore 463 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Scorebased on 8717 reference ratings
4.7/5.0 (8717)
  • Market Leader 2025 2025
    Winter 2025Market LeaderRobotic Process Automation Software
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
    • Market Leader 2024 2024
      Winter 2024Market LeaderCall Center Management Software
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Featured Testimonials

  • "Before IEX, it was like managing in the dark; it felt frantic and confusing at times. Thank you for turning on the lights."

  • “We turned to NICE for process automation because we simply can’t afford mistakes.”

  • "We find NICE SmartCenter to be a robust, multifunctional tool with significant capability to capture those golden moments when we touch our customers and have the opportunity to deepen our relationship with them. Being able to monitor my 'hot spots' proactively helps me to be prepared and to deliver the best possible service to my customers."

Featured Case Studies

  • Improving Customer Satisfaction, Reducing Customer Churn and Enhancing Agent Performance

  • San Diego County Boosts Customer Satisfaction by 445% with CXone

  • ClearChoice takes the customer experience to a whole new level with NICE inContact CXone

Featured Customer Videos

Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 538 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 463 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.