NICE Systems

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Read 563 NICE Systems reviews and testimonials from customers, explore 490 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Scorebased on 9069 reference ratings
4.7/5.0 (9069)
  • Market Leader 2025 2025
    Fall 2025Market LeaderCall Center Management Software
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  • Market Leader 2025 2025
    Winter 2025Market LeaderRobotic Process Automation Software
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    • Market Leader 2025 2025
      Winter 2025Market LeaderCustomer Feedback Management Software
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Featured Testimonials

  • “NICE Interaction Analytics gives us more consistency and better insights from a bigger volume of calls. It’s a windfall of information unlike any I’ve had in my eight years with the company.”

    Brent AlbaradoDirector of Voice Intelligence

  • “NICE inContact is ethical and honest. Uptime has been exactly as advertised.”

    Gretchen GreenIT Manager

  • "We Are Focused On Providing Our Clients With Vluable Insights Into Customer ntractions So That We Can Help Them Improve The Consumer Experience And Increase Satisfaction And The Data From Nice Analytics Helps Us Do That."

    Tom BaroneInterim Head of Omnichannel Operations
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Featured Case Studies

  • How PayPal reinvented CX at scale with NiCE

    Jared ShumwayGlobal Quality Technology Manager

  • Rebuilding a Voice of the Customer Program in the Healthcare Sector

    Patricia TalleyDirector Customer Experience

  • Sony Electronics Achieves Highest-Ever Response Rate with NICE

    Roger BrewerDirector of Service Tools and Technology
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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 563 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 490 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,889,531+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.