NICE Systems

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Read 538 NICE Systems reviews and testimonials from customers, explore 463 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Scorebased on 8780 reference ratings
4.7/5.0 (8780)
  • Market Leader 2025 2025
    Winter 2025Market LeaderRobotic Process Automation Software
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  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
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    • Market Leader 2024 2024
      Winter 2024Market LeaderCall Center Management Software
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Featured Testimonials

  • “I wanted an all-inclusive contact center solution that I could bend, twist and shape to meet my needs. We evaluated other providers, but CXone was the only solution that satisfied our requirements.”

    Nadim HajjeVP of Information Technology and Data Analytics

  • “NICE gives us a platform to run a global business without the need to search through multiple providers. And that makes it easier for us to tell our customers that we can meet their requirements.”

    Denis MenardHead of Training and Support

  • “I have seen firsthand how reps correcting themselves and coming up with their own action plans create so much more commitment on their part.”

    Corey CReservations Customer Care Manager
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Featured Case Studies

  • Monterey County - Customer Case Study

    Lynn DieboldDirector, Monterey County ECD

  • Alliance Data - Customer Case Study

    Lee WilliamsAlliance Data

  • Large health care system saves $500,000 annually with CXone

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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 538 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 463 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,854,901+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.