NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
“NICE CXone integrated with our internal AI capabilities, helped us double the productivity of our chat agents for formula support, thus getting answers to our clients faster.”
"The performance of the radio network is the single most important thing to us. It has to be perfect all the time because lives depend on it That’s why we picked NICE, because we knew we could rely on NICE’s experience and technology in helping us ensure the safety of our citizens."
"Nexidia holistically captures data and extracts insights we weren’t previously able to access, filling in our most critical gaps."
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