NICE Systems

Premium
Read 584 NICE Systems reviews and testimonials from customers, explore 511 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

Show more
Categories:
Show more
  • 584 Testimonials View
  • 511 Case Studies View
  • 96 Customer Videos View
Customer Rating Review Score based on 9599 reference ratings
4.7/5.0 (9599)
  • Winter 2026 Market Leader Customer Feedback Management Software
    Press Release Report
  • Winter 2026 Market Leader Robotic Process Automation Software
    Press Release Report
    • Fall 2025 Market Leader Call Center Management Software
      Press Release Report
More Awards

More from NICE Systems

Featured Testimonials

  • “We frequently hear the customer service team say that they love having everything in one place, and that they don’t have to fumble around anymore to get what they need. …

    Chris Brdar Customer Service Center Director

  • “CXone helps our clients streamline operations and reduce costs by leveraging advanced omnichannel routing, ensuring the seamless impleemntation of SMS, chat,and both agent and agentless dialer systems. By automating repetitive …

    Ashutosh Sahu Software Engineer

  • "We find NICE SmartCenter to be a robust, multifunctional tool with significant capability to capture those golden moments when we touch our customers and have the opportunity to deepen our …

    Barbara Bleiler Member Services
Load additional Testimonials

Featured Case Studies

  • Hoveround Realizes Massive Efficiency Improvements and Cost Reductions with NICE inContact

    Jan van Dalen Director of Information Technology

  • San Diego County Boosts Customer Satisfaction by 445% with CXone

  • Nordia - Customer Case Study

    Patricia McNamara WFM Project Manager
Load additional Case Studies

Featured Customer Videos

  • Making the Business Case for Cloud Contact Center
    Play Video
    Jim Conner Gant Travel Management
  • NICE solutions record 911, radio, text-to-911, and ensure top-notch service for DC
    Play Video
    Teddy Kavaleri Chief IT Officer
  • Like SumTotal Systems, Skillsoft Partners with NICE CXone
    Play Video
    Balaji Balaraman Senior Director of Customer Support
Load additional Videos

Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 511 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,935,207+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.