NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 511 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Score based on 9734 reference ratings
4.7/5.0 (9734)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • "With NICE’s technologies and our team’s focus, we were able to improve conversion rates, quality scores, first call resolution, analytics, and training."

    Kevin Weber Vice President of Operations

  • “We had ten systems, and a lot of manual duplication just to keep them running, None of it was centralized, and we were losing time and insight because of it.”

    Amy Lins Vice President of Client Success

  • “Interaction Analytics helped BMG understand what the customer was saying and what they should work with agents on. They had to train the agents to perform in a different way, …

    Thiago Reis Data and CX Strategy Manager
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Featured Case Studies

  • SquareTwo Financial - Customer Case Study

    Holly Gallo Director of Customer Experience

  • Improving Operational Efficiency and Empowering Contact Center Agents

    Laura Batton Director, Call Center Operations

  • Optimizing Operational Efficiency In A Multi-Site, Multi-Skilled Environment

    Jacqueline Frazier Workforce Management Analyst, Capgemini
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Featured Customer Videos

  • NetApp - Customer Success Story (Ryan Mathews - Senior Director, Digital Support)
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    Ryan Mathews Senior Director, Digital Support
  • The Results Companies - Customer Success Story (Brad Filbert - The Results Companies)
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    Brad Filbert The Results Companies
  • Capgemini - Customer Success Story (Leigh Varnham - Director - RPA | Strategy)
    Play Video
    Leigh Varnham Director - RPA | Strategy
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 511 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 2,045,712+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.