NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 507 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Score based on 9300 reference ratings
4.7/5.0 (9300)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • “With CXone Expert we can easily tailor content, and in this way, we’re providing even more value to our clients by positioning ourselves as an extension of their own learning …

    Carol Hattrup Manager

  • “And we were doing a lot of guessing when it came to scheduling, which meant there were times we were really understaffed or overstaffed.”

    Cami Young Assistant Vice President

  • “We believe our products are second to none, and that our support experience needs to be second to none as well. Working with NICE, we’ve achieved the best customer satisfaction …

    Roger Brewer Director of Service Tools and Technology
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Featured Case Studies

  • TruGreen Grows a Vibrant Contact Center with NICE CXone

    Chris Scholl Senior Voice Engineer & Enterprise Architect

  • CXone Lets OES Achieve Consistent Uptime and Deliver Business Insights

    Leah Holmes Head of Student Operations

  • BNSF Railway - Customer Case Study

    Brendan O’keeffe Project Manager, Network Rail
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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 507 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,907,430+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.