NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
"Efficient utilization of the NICE IEX Workforce Management tool has allowed ACS to secure partnership relationships with high-profile clients, most recently with a Fortune 50 wireless provider. This project resulted in jobs creation for thousands of ACS employees and significant contributions to the success of our business unit."
"There are enormous changes in the way we do things in our contact center since we implemented the NICE solution. It allows us to ensure that the information supplied to customers is accurate; it helps us understand our agents’ and call center’s strengths and weaknesses."
“EEM is allowing us to operate with less friction and provide consistent customer experiences. Our colleagues aren't interested in looking at other contact centers for roles because those contact centers don’t have EEM. Having EEM is one of the reasons our team is staying with us.”
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