NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
“Our QA team has expanded the scope of its support, while our agents take greater ownership of their performance.”
“Once NICE training and reconfiguration were complete, and we were equipped to make datadriven WFM decisions, we saw an immediate improvement in service levels and savings.”
“We chose NICE inContact over Five9, because we felt NICE inContact had a more forward-looking perspective on technology integration.”
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