NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 507 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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  • 507 Case Studies View
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Customer Rating Review Score based on 9498 reference ratings
4.7/5.0 (9498)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • “We chose NICE inContact over Five9, because we felt NICE inContact had a more forward-looking perspective on technology integration.”

    Travel Insurance Company Senior Vice President

  • "The NICE cloud solution reduced our technology infrastructure investment and lifted the IT support burden."

    Andras Bacsa Global IT Director - Contact Center Applications

  • “We saw improvement and we got results for those metrics we targeted using NICE WFM.”

    Jeremiah Peddersen Director, WFM
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Featured Case Studies

  • Motor Vehicles Division of Georgia Department of Revenue Puts Customers in the …

    Georgia Steele Chief Performance Officer

  • Unified Suite of Solutions Benefits Customers and Employees

    Simon Moran Intelligence Manager

  • Sunrun Transforms Customer Service with NICE inContact

    David Ernest Manager Contact Center Operations
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Featured Customer Videos

  • Asurion Drives Productivity in the Contact Center Using the NICE Real-Time Solutions
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    Aaron Feinberg Senior Director of Care
  • Cablevision Argentina Improves Customer Satisfaction and Process Efficiency
    Play Video
    Sebastian Galletti Cablevision Argentina
  • Carson City Sheriff’s Office relies on NICE for Quality Assurance and reproduction
    Play Video
    Karin Mracek Communications Manager
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 507 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,911,838+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.