NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 507 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Score based on 9296 reference ratings
4.7/5.0 (9296)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • “The IVR scripting in inContact is considerably quicker than what I had been used to in other systems. It was also a lot easier to add recordings. In the premisebased …

    Jacki Bentilla Information Technology Specialist

  • “I could talk nonstop about the value we get from NICE Satmetrix as we transform our CX program.”

    Patricia Talley Director Customer Experience

  • “NICE CXone integrated with our internal AI capabilities, helped us double the productivity of our chat agents for formula support, thus getting answers to our clients faster.”

    Avinash Sridhar Vice President and Principal Software Engineer
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Featured Case Studies

  • WFM Slashes Scheduling Conflicts and Boosts Engagement for Major BPO

    Marli Mesquita Planning Coordinator

  • Miami International Airport - Customer Case Study

    Ray Davalos Building Systems Manager

  • EE upgraded to Interaction Analytics and began analyzing diverse issues

    Simon Moran Intelligence Manager
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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 507 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,905,661+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.