NICE Systems

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Read 538 NICE Systems reviews and testimonials from customers, explore 463 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Scorebased on 8483 reference ratings
4.7/5.0 (8483)
  • Market Leader 2025 2025
    Winter 2025Market LeaderRobotic Process Automation Software
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  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
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    • Market Leader 2024 2024
      Winter 2024Market LeaderCall Center Management Software
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Featured Testimonials

  • "Efficient utilization of the NICE IEX Workforce Management tool has allowed ACS to secure partnership relationships with high-profile clients, most recently with a Fortune 50 wireless provider. This project resulted in jobs creation for thousands of ACS employees and significant contributions to the success of our business unit."

    Dan BowerDirector of Resource Planning, ACS

  • "There are enormous changes in the way we do things in our contact center since we implemented the NICE solution. It allows us to ensure that the information supplied to customers is accurate; it helps us understand our agents’ and call center’s strengths and weaknesses."

    Elda CondeCustomer Service Director

  • “EEM is allowing us to operate with less friction and provide consistent customer experiences. Our colleagues aren't interested in looking at other contact centers for roles because those contact centers don’t have EEM. Having EEM is one of the reasons our team is staying with us.”

    Chris MeehanDirector of Workforce Scheduling
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Featured Case Studies

  • Conduent - Customer Case Study

    RG ConleeChief Innovation Officer

  • Leading Healthcare Company Saves $11 Million a Year And Immediately Improves Csat With Enlighten Ai Routing

  • Pepco Holdings - Customer Case Study

    Annise JonesMartin, Resource Management Lead Analyst
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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 538 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 463 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,822,547+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.