NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 507 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Score based on 9312 reference ratings
4.7/5.0 (9312)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • "NICE is a robust, reliable recording system that helps us better manage the sheer volume of calls we handle at the 9-1-1 Communications Bureau. It is secure and easy to …

    Court Hood Administrative Supervisor

  • “Collaborating with the NICE Value Realization Services team enabled us to leapfrog towards becoming an established, dynamic workforce management team.”

    Jason Ruddock Director for Operational Capacity Planning

  • “NICE Nexidia Analytics helps us learn from the past and focus on a future of excellent experiences for our patients. Our work has benefited all of our business units that …

    Marcia Bandeira Pezutto Customer Experience Manager
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Featured Case Studies

  • NICE CXone-Sitel Partnership Yields New Fully Managed CX Solution

    Chip Heineman Vice President -Global IT Solutions

  • Cielo Fuels continuous performance improvement with NICE Interaction Analytics and Quality Central …

    Thais Alves Quality Coordinator

  • US Airways - Customer Case Study

    Melody Niese Director of Reservations Planning and Analysis, US Airways
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Featured Customer Videos

  • NeoNova Continues to Build Capabilities CX and Trust with CXone
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    Jeff Kennon Director of Customer Experience
  • Wine country gift baskets aims to provide world class customer service
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    Jeff Fawcett Call Center and Training Manager
  • LanguageLine Solutions - Customer Success Story (Scott W. Klein - President & Chief Executive Officer)
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    Scott W. Klein President & Chief Executive Officer
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 507 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,909,982+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.