NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
"Before IEX, it was like managing in the dark; it felt frantic and confusing at times. Thank you for turning on the lights."
“We turned to NICE for process automation because we simply can’t afford mistakes.”
"We find NICE SmartCenter to be a robust, multifunctional tool with significant capability to capture those golden moments when we touch our customers and have the opportunity to deepen our relationship with them. Being able to monitor my 'hot spots' proactively helps me to be prepared and to deliver the best possible service to my customers."
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