NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 507 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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  • 584 Testimonials View
  • 507 Case Studies View
  • 96 Customer Videos View
Customer Rating Review Score based on 9344 reference ratings
4.7/5.0 (9344)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • "The NICE IEX Workforce Management system allowed us to create a baseline, track metrics, and identify trends which helped the management team make critical decisions that led to key improvements …

    Niles Bess Director, Workforce Management

  • “With CXone, our client’s future growth can always be supported without incurring additional infrastructure costs.”

    Delphine Burband Global Technology Solutions Marketing Manager

  • “Penrith City Council is a cloudfirst organization, making it essential that the contact center and its underlying telephony reflect that. Transitioning from an on-premises contact center solution to CXone is …

    David Parry Customer Experience Manager
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Featured Case Studies

  • Open Network Exchange (ONE) empowers companies to reimagine and accelerate success through …

    Ryan Romero Senior Vice President Global Contact Center

  • ArrowXL Finds the Perfect Delivery Window For CXone

    Paul Hulmes Project Manager

  • Higher Response Rates, Deeper Insights Help PSEG Identify Training Opportunities and Improve …

    Cesar Arriaga Process Lead - Call Quality Assurance
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Featured Customer Videos

  • Mitchell - Customer Success Story (Pauline Mulvey - Vice President, Enterprise Business Technology)
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    Pauline Mulvey Vice President, Enterprise Business Technology
  • Ricoh - Customer Success Story (Laura Batton - Director of Call Centre)
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    Laura Batton Director, Call Center Operations
  • Wodonga TAFE improves contact centre flexibility and scalability with omnichannel solution
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    Leanne Gibson Team Leader Customer Experience
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 507 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,910,702+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.