NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
“NICE Interaction Analytics gives us precise understanding of our calls and operational independence, and with it we avoided customer penalties and the need for mass hiring.”
“Persistent downtime was affecting our efficiency, meaning we had a high costper- sale. We simply were not the most cost-effective partner for our clients.”
"All our agents gain real benefit from the individually tailored weekly coaching packages that NICE Perform enables us to create."
Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.
Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 511 businesses that use NICE Systems.
Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.
FeaturedCustomers has 2,122,237+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
