NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 511 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Contact Center Software

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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  • 511 Case Studies View
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Customer Rating Review Score based on 9920 reference ratings
4.7/5.0 (9920)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • “Moving to the cloud has been a boon for us and a boon for all of our users. It’s a win-win.”

    Marlon Loyola Senior Analyst

  • "NICE Fizzback has given a voice to the silent majority of customers, and lets them talk to the company's management team in a way that's easy and convenient for them. …

    Karen Beasley Head of Customer Relations, National Express

  • “When the federal shutdown occurred, we anticipated a huge influx of calls related to applying for aid. With CXone, within 24 hours we increased our capacity to handle those calls."

    Bill Pemble Director of State
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Featured Case Studies

  • Envera Health Enhances the Patient Experience with CXone

    Patrick Hoar Workforce and Analytics Manager

  • CXone Supervisor Ensures Grade A Experience for Agents and Supervisors at Dairy …

    Nicole Hibbard Project Manager National Corporate Customer Contact Center

  • Livelo - Customer Case Study

    Priscila Spohr CRM Director
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Featured Customer Videos

  • Simplifying your Contact Center While Boosting Agent Performance
    Play Video
    Chad Tozer Arizona State University
  • Cablevision Argentina Improves Customer Satisfaction and Process Efficiency
    Play Video
    Sebastian Galletti Cablevision Argentina
  • Sacramento uses NICE solutions for records requests, QA, and dispatcher call playback
    Play Video
    Teresa Murray Chief Executive Director
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 511 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 2,122,679+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.