NICE Systems

Premium
Read 584 NICE Systems reviews and testimonials from customers, explore 511 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Contact Center Software

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

Show more
Categories:
Show more
  • 584 Testimonials View
  • 511 Case Studies View
  • 96 Customer Videos View
Customer Rating Review Score based on 10002 reference ratings
4.7/5.0 (10002)
  • Winter 2026 Market Leader Customer Feedback Management Software
    Press Release Report
  • Winter 2026 Market Leader Robotic Process Automation Software
    Press Release Report
    • Fall 2025 Market Leader Call Center Management Software
      Press Release Report
More Awards

More from NICE Systems

Featured Testimonials

  • “Once NICE training and reconfiguration were complete, and we were equipped to make datadriven WFM decisions, we saw an immediate improvement in service levels and savings.”

    Lisa Cary Manager of Capacity Planning & Strategy

  • "NICE Satmetrix has helped us identify innovative opportunities for CX improvements and to track their true impact."

    Libby Cain Senior Vice President, Marketing & Mission Strategy and Customer Experience

  • “Whereas WFM is typically seen as a cost center funded by the business, at Gusto, we’re now seen as a way to save money and make the business more efficient. …

    Staniscia “Stan” Holmes Head of Global Workforce Management and Quality
Load additional Testimonials

Featured Case Studies

  • Global Industrial boosts service levels 4% with NICE CXone

    Manoj Shetty CIO for Systemax

  • Carnival UK boosts guest engagement assessment by 99% with NICE CXone

    Jon Wells Contact Center Director

  • Goodwill Industries slashes contact center costs 75% with NICE CXone

    Joshua Gomez Vice President
Load additional Case Studies

Featured Customer Videos

Load additional Videos

Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 511 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 2,132,021+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.