NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 507 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Score based on 9380 reference ratings
4.7/5.0 (9380)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • “When we implemented CXone Workforce Optimization, we realized a 20% reduction in full time equivalents.”

    Amy Latzer Chief Operating Officer

  • “Sentiment and behavior scores from NICE Enlighten AI for CSAT and Real-Time Interaction Guidance help us change our workflow processes and ensure that we’re providing excellent customer service.”

    Kelvin W. Chan Pharmacy Call Center Regional Manager

  • "Automation has helped us to improve the speed and accuracy of our permitting service."

    David More Senior Advisor
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Featured Case Studies

  • Disney Streaming Brings Four Major Brands Together with NICE CXone

    Ryan Schweers Director of Support and Operations

  • Estes Forwarding Worldwide Improves the Customer Experience and Realizes Massive Efficiency Gains …

    Rudy Balli Senior Manager Corporate Operations

  • Cloud-based Analytics Provide Both Centralization and Specialization

    Andras Bacsa Global IT Director - Contact Center Applications
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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 507 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,911,107+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.