NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 507 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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  • 507 Case Studies View
  • 96 Customer Videos View
Customer Rating Review Score based on 9215 reference ratings
4.7/5.0 (9215)
  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Winter 2025 Market Leader Customer Feedback Management Software
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Featured Testimonials

  • “The feedback we get from NICE Satmetrix helps drive our customer requirements increasing customer satisfaction and service value proposition.”

    Piyush Patel Director WW Customer Success

  • “We felt shackled by our old on-premise system, because it didn’t have the flexibility we needed to grow. Today, thanks to NICE inContact, we have the tools we need now …

    Global Electronics Manufacturer Director of Customer Care

  • “The partnership with NICE catapults Nichols College to the forefront of tech business and leadership education, and builds an analytics mindset across the institution.”

    Glenn M. Sulmasy President
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Featured Case Studies

  • Revolutionizing Workforce Management and Achieving Remarkable Results

    Elôar Crepalde Customer Experience Manager

  • Next Gen 9-1-1 Trailblazer BVCOG Embraces Text-to-9-1-1 Recording and Multimedia Incident Management …

    Anita Pitt 9-1-1 Program Manager

  • RAC WA Aligns with a Cloud-First Approach and Consolidates Legacy Systems Using …

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Featured Customer Videos

  • Bridgevine Boosts Productivity, Sales on CXone Cloud Platform
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    Jonathan Fowler Senior Technology Manager
  • Amplifon Improves Productivity with NICE CXone
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    Sandra Splendorio IT Project Manager
  • Landauer Inc - Customer Success Story (Angie Luckey-Succes - Director of Client Experience)
    Play Video
    Angie Luckey-Succes Director of Client Experience
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 507 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,898,980+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.