NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 507 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Score based on 9170 reference ratings
4.7/5.0 (9170)
  • Winter 2026 Market Leader Robotic Process Automation Software
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  • Fall 2025 Market Leader Call Center Management Software
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    • Winter 2025 Market Leader Customer Feedback Management Software
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Featured Testimonials

  • “CXone has given the Essendon Football Club the platform it needs to deliver on what it wants to deliver for its members. NICE and NEC are truly invested in ensuring …

    Claire Higgs General Manager

  • “We wanted to come in with an enterprise system that could be deployed across the university, would allow us to control permissions, and would ensure the consistency of the quality …

    Jon Allen Assistant Vice President & Chief Information Security Officer, Baylor University

  • “NICE Workforce Management helped us improve service levels and at the same time improve employee experience, with a significant improvement in schedule adherence and agent satisfaction.”

    Glauber Medeiros Planning and Traffic Manager, BTCC
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Featured Case Studies

  • CXone Translates Efficiency into Customer Experience Excellence for LanguageLoop

    George Bisas Chief Executive Officer

  • GoDaddy - Customer Case Study

    Blair Rehill Senior Manager, Customer Care Center Business Process

  • How PayPal reinvented CX at scale with NiCE

    Jared Shumway Global Quality Technology Manager
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Featured Customer Videos

  • Cablevision Argentina - Customer Success Story (Sebastian Galletti - Cablevision Argentina)
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    Sebastian Galletti Cablevision Argentina
  • United Way Opens 2 New Centers in less than 48 Hours with CXone
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    Jesse Blakeslee Director of IT Operations
  • Norfolk uses NICE Inform to fulfill a high volume of FOIA requests and “gets the job
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    Anthony Castillo Manager of the Emergency Communications Center
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 507 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,895,682+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.