NICE Systems

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Read 538 NICE Systems reviews and testimonials from customers, explore 463 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Scorebased on 8796 reference ratings
4.7/5.0 (8796)
  • Market Leader 2025 2025
    Winter 2025Market LeaderRobotic Process Automation Software
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  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
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    • Market Leader 2024 2024
      Winter 2024Market LeaderCall Center Management Software
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Featured Testimonials

  • “In the past, we have relied heavily on agents, monitoring and verbatim from customer satisfaction surveys to understand customer behavior. Today, NICE Interaction Analytics allows us to look deeper than that, on a more real time basis and gain the insight needed to more effectively satisfy our customers and empower our agents.”

    Annise JonesMartin, Resource Management Lead Analyst

  • "The installation of NICE Perform was a key turning point for the call center of Philips Respironics. The ability to record and monitor calls in the heart of the business has proved to be an invaluable tool extending beyond the walls of the call center. Decisions ranging from something as simple as to how we are answering each call, to evaluations of our training needs, are now made with confidence knowing that we have the information to support these decisions."

    Mary Lou RichterCustomer Service Supervisor, Philips Respironics

  • "Our cultural change programme has been a journey. The great thing about NICE Fizzback is that it's accelerating that journey by identifying where there are operational problems so we can address them quickly with the teams concerned."

    Ashley CookBusiness Operations Director
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Featured Case Studies

  • Alliance Data - Customer Case Study

    Dan ZabloudilDirector of Enterprise Tools & Reporting

  • Brightens the Pharmacy Experience for Customers and Staff

    Joenil MistalSenior Manager. Managerial Consulting

  • Xpron Supports Complex Workforce Needs with NICE Workforce Management

    Alexander WoltersGeneral Manager
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Featured Customer Videos

  • Play Video
    Nadim HajjeVP of Information Technology and Data Analytics
  • Play Video
    Scott W. KleinPresident & Chief Executive Officer
  • Play Video
    James LehmanDirector of Sales
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 538 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 463 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,859,588+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.