NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
"At Club Med we constantly strive to deliver a first class customer experience. We needed a solution that would help our agents truly understand travelers' needs and found it in NICE Interaction Recording and NICE Quality Management."
“Listening to five calls per team manager per week wasn’t even a drop in the ocean compared to our call volume and couldn’t help us understand agent behavior on any level. Nexidia Analytics immediately gave us powerful insights into agent behavior, and helped us develop a new skills framework with online coaching content and micro-courses to improve those behaviors.”
“Working with VRS helped us stay focused on our objectives while expanding our own capabilities. It’s incredible what an effective tool the right knowledge and support can be.”
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