NICE Systems

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Read 538 NICE Systems reviews and testimonials from customers, explore 463 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Scorebased on 8514 reference ratings
4.7/5.0 (8514)
  • Market Leader 2025 2025
    Winter 2025Market LeaderRobotic Process Automation Software
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  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
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    • Market Leader 2024 2024
      Winter 2024Market LeaderCall Center Management Software
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Featured Testimonials

  • “The partnership with NICE catapults Nichols College to the forefront of tech business and leadership education, and builds an analytics mindset across the institution.”

    Glenn M. SulmasyPresident

  • “The benefits of NICE Desktop Automation are enterprise-wide and will serve Liq well into the future.”

    Dante MinucciIT Manager

  • “The ability to dynamically change call workflow is a game-changer for us. The CXone platform is a critical component to our overall ability to deliver exceptional customer experience and cultural engagement.”

    James DodsonExecutive Vice President of Interpretation
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Featured Case Studies

  • State Human Services Agency - Customer Case Study

  • Bluegrass Cellular - Customer Case Study

    Erin HesterManager of Omnichannel Operations

  • Mobistar - Customer Case Study

    Isabelle De BrockHead of Coaching, Mobistar Belgium
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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 538 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 463 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,829,315+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.