NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 507 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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  • 507 Case Studies View
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Customer Rating Review Score based on 9470 reference ratings
4.7/5.0 (9470)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • “With NICE Satmetrix, we can now understand customer satisfaction throughout different points in their journey.”

    Janine Vesper Operations Manager

  • "We are leveraging NICE products to simultaneously raise the bar for quantity, quality and productivity in our back office."

    Paul Ondrejka Vice President of Operations

  • "Using Scenario Replay, we can now provide complete scenarios and can communicate more effectively, perform our jobs more safely, and better protect the community in the process."

    Brett Chelllis Communications Supervisor
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Featured Case Studies

  • GoDaddy - Customer Case Study

    Blair Rehill Senior Manager, Customer Care Center Business Process

  • Increased Operational Efficiency And Improved Regulatory Compliance

    Fabio Binuesa Quality Manager, Itaucard

  • Travel Insurance Company Raises the Bar on Customer Service with CXone

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Featured Customer Videos

  • How Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation
    Play Video
    Brett Hecker Vice President, Customer and Commercial Enablement
  • Aetna Gets Visibility into Employees Activities
    Play Video
    Cyndia Sanchez Aetna
  • Toyo Tires, Work From Anywhere with CXone, even a hot air balloon
    Play Video
    Heidi Chun Customer Service & Marketing
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 507 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,911,736+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.