NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 511 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Score based on 9773 reference ratings
4.7/5.0 (9773)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • “The quality model we have created with Nexidia gives us a competitive advantage, and additional value discussing contracts with clients. The insights from Nexidia help us identify opportunities to improve …

    Judson Lennon Da Silva Quality Manager

  • "Interaction analytics has enabled us to make great bounds in improving our client experience and will continue to do so as we move forward."

    Erik Tofteland Business Analyst

  • "Our business has grown dramatically when we switched to NICE inContact, and there is a direct correlation. They provide us with the reliable platform, a cutting edge feature that is …

    Jill Blankenship President
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Featured Case Studies

  • Large health care system saves $500,000 annually with CXone

  • How Hyatt transformed its knowledge experience with NiCE

    Elisha Wright Global Director of Learning Design and Delivery

  • Kapitus Transitions to CXone and Work-from-home Environment in Just Four Business Days

    Murugappan Chettiar Senior Vice President for Operations Strategy and Enterprise Projects
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Featured Customer Videos

  • Young Energy - Customer Success Story (Bruce Gilbert - Chief Technology Officer)
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    Bruce Gilbert Chief Technology Officer
  • NICE has its thumb on the pulse of technology
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    Gigi Smith Police Operations Manager
  • NetApp - Customer Success Story (Ryan Mathews - Senior Director, Digital Support)
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    Ryan Mathews Senior Director, Digital Support
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 511 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 2,070,217+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.