NICE Systems

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Read 538 NICE Systems reviews and testimonials from customers, explore 463 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Scorebased on 8404 reference ratings
4.7/5.0 (8404)
  • Market Leader 2025 2025
    Winter 2025Market LeaderRobotic Process Automation Software
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  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
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    • Market Leader 2024 2024
      Winter 2024Market LeaderCall Center Management Software
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Featured Testimonials

  • "As the Business Matured, we had to move from a simple model to one of more complexity. The Issue of customer service became more important that's when we saw the need to implement the solution."

    ING DirectHead Of Sales

  • “NICE CXone’s contact center solution is a safe and secure choice which creates great opportunities for our future contact center.”

    Erik ErlandssonHead of Support and Development

  • "The performance of the radio network is the single most important thing to us. It has to be perfect all the time because lives depend on it That’s why we picked NICE, because we knew we could rely on NICE’s experience and technology in helping us ensure the safety of our citizens."

    Steve HronekInformation Services Administrator
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Featured Case Studies

  • Optum - Customer Case Study

    Sandi ShaulisConsumer Experience

  • SSCL sustains growth with industry-leading workforce management overhaul

    Sumit SinghHead of Resource Planning

  • AAA Oregon/Idaho - Customer Case Study

    Melissa DonovanResources Supervisor, AAA Oregon/Idaho
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Featured Customer Videos

  • Play Video
    Amber KruegerVice President - Operations Manager
  • Play Video
    Ryan MathewsSenior Director, Digital Support
  • Play Video
    Jay BaucomSenior Vice President, Global Operations and Chief Information Office
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 538 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 463 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,809,433+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.