NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 507 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Score based on 9269 reference ratings
4.7/5.0 (9269)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • "Nice Interation analytics-based business solutions were essential to the analysis of our customer interactions and to understand the root cause of the call, allowing us to make actionable plans for …

    Eduardo Gulanovski Quality Manager

  • “Our service levels jumped 25 percent in just one month due to our agents viewing their real-time adherence metrics. They now understand how their performance impacts service levels.”

    Online Education Company Director of Customer Sales and Service

  • Horizon Power operates in an environment of continuous improvement. Transitioning from an outdated, on-premises telephony system to a cloud-based, omnichannel environment is an essential step in helping the organization continuously …

    Troy Mulder Retail Operations Manager
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Featured Case Studies

  • Queensland-Based Ergon Energy Boosts Customer Service with CXone

    Mat Austin Senior Operations Analyst

  • Rebuilding a Voice of the Customer Program in the Healthcare Sector

    Patricia Talley Director Customer Experience

  • SERTEC Improves Collections and Service with NICE Interaction Analytics

    Abel Range SERTEC
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Featured Customer Videos

  • Wodonga TAFE improves contact centre flexibility and scalability with omnichannel solution
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    Leanne Gibson Team Leader Customer Experience
  • Coast Capital keeps it personal when ensuring business continuity
    Play Video
    Chad Vestergaard Vice President
  • Cablevision Argentina - Customer Success Story (Sebastian Galletti - Cablevision Argentina)
    Play Video
    Sebastian Galletti Cablevision Argentina
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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 507 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,904,057+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.