NICE Systems

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Read 584 NICE Systems reviews and testimonials from customers, explore 511 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Score based on 9723 reference ratings
4.7/5.0 (9723)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • Winter 2026 Market Leader Robotic Process Automation Software
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    • Fall 2025 Market Leader Call Center Management Software
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Featured Testimonials

  • “CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

    Joshua Gomez Vice President

  • “NICE WFM is the glue that brings all our service centers together.”

    Aaron Bennett Director of WFM Command Center

  • "One of the ways NICE has helped us improve the customer experience is by helping us cut the time the customer has to wait before his call is answered. By …

    Tom Rawlings Supervisor
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Featured Case Studies

  • PARTS iD Builds Capabilities and Capacity with CXone Supervisor

    Justin Gazzara Manager of Contact Center Operations

  • The Bank’s Analytics Program Produced Greater Efficiency, Less Effort, Happier Customers

    Eduardo Mazon Executive Director

  • Real-Time Performance Management Solutions Improving contact center performance through the use of …

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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 584 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 511 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 2,018,726+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.