NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
“I highly recommend NICE inContact to any contact center, especially if you need to process both inbound calls and outbound dialing.”
“Collaborating with the NICE Value Realization Services team enabled us to leapfrog towards becoming an established, dynamic workforce management team.”
"Our cultural change programme has been a journey. The great thing about NICE Fizzback is that it's accelerating that journey by identifying where there are operational problems so we can address them quickly with the teams concerned."
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