NICE Systems

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Read 563 NICE Systems reviews and testimonials from customers, explore 490 case studies and customer success stories, and watch 96 customer videos to see why companies chose NICE Systems as their Customer Feedback Analytics

NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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Customer Rating Review Scorebased on 9044 reference ratings
4.7/5.0 (9044)
  • Market Leader 2025 2025
    Fall 2025Market LeaderCall Center Management Software
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  • Market Leader 2025 2025
    Winter 2025Market LeaderRobotic Process Automation Software
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    • Market Leader 2025 2025
      Winter 2025Market LeaderCustomer Feedback Management Software
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Featured Testimonials

  • “NICE VRS drastically and dramatically exceeded our expectations, going above and beyond to make sure we were successful.”

    James WestSenior Business Process Analyst

  • “By simply looking at that QA tool and seeing the repetition of certain phrases, we were able to greatly improve patient access and caller satisfaction.”

    Patrick HoarWorkforce and Analytics Manager

  • "It’s great to have one solution which we can rely on to capture and reproduce everything, regardless of how the calls came in, via 9-1-1 or as SMS texts."

    Anita Pitt9-1-1 Program Manager
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Featured Case Studies

  • Global lndustrial Boosts Customer Satisfaction and Employee Experience with NICE CXone

    Manoj ShettyCIO for Systemax

  • Philips Respironics - Customer Case Study

    Richard MackeyIT Solutions Manager

  • How Afterpay Increased Agent Productivity 30% with Playvox by NiCE Workforce Management

    Yvonne GilmourHead of Service Delivery
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Featured Customer Videos

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Additional NICE Systems Information & Resources

Read NICE Systems Reviews, Testimonials & Customer References from 563 real NICE Systems customers.

Browse NICE Systems Case Studies, Customer Success Stories, & Customer References from 490 businesses that use NICE Systems.

Watch NICE Systems Customer Videos to learn why 96 businesses chose NICE Systems.

FeaturedCustomers has 1,883,269+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.