OVERALL CUSTOMER
REFERENCE RATING
4.6
"Implementing the outbound campaign forecasting and list distribution method ultimately helped our clu..."
Melissa Donovan
Resources Supervisor, AAA Oregon/Idaho
"NICE Situator was not only one of the best products out there after the testing, but it was also some..."
Ray Davalos
Building Systems Manager
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"Initially, we brought in our operators to see if they could work the system. From the beginning, the..."
Duncan Harkness
Surveillance Director
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"With the help of NICE’s solutions Performance Management, Quality Assurance, and Interaction Analytic..."
Steve Sigman
Vice President of Global Operations, Western Union
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"NICE IEX Workforce Management has given us more scheduling flexibility, accurate forecasting and the..."
Duke Witte
Director, Resource Planning and Management, Wyndham Hotel Group
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"NICE solutions deliver changes that benefit our frontline teams day-to-day, making them accountable a..."
Simon Moran
Intelligence Manager
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"It was by far the easiest and cleanest install I’ve ever done, And I’ve done at least four installs w..."
Richard Carter
Director of Automation
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"NICE Desktop Automation is the best solution for robust development, reducing implementation time for..."
Roberto Caldeira
Customer Relations Manager
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"Streamlining the outbound process has had a positive impact on the Call Center’s ability to better me..."
Jason Eckert
Senior Call Center Manager, AAA Oregon/Idaho
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"Efficient utilization of the NICE IEX Workforce Management tool has allowed ACS to secure partnership..."
Dan Bower
Director of Resource Planning, ACS
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"If we do get a complaint, we can sit down with the consumer service rep and listen to that conversati..."
Brenda Downing
Senior Consumer Rep
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"Agents love it, as they are now obtaining direct and accurate feedback on their performance from the..."
Nick Lane
Director of Strategy and Planning
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"Mattersight has been consistent in helping us reach our goals for more than 10 years. We have exceede..."
Healthcare Company
Vice President Corporate Operations
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"Having Mirra IV has really been a wonderful experience for us...."
Kathy Murray
Consumer Service Supervisor
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"Now we understand why customers are feeling a certain way and can do root cause analysis that allows..."
Anthony Chang
Business Analyst
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"Our dispatch center routinely interfaces with outside field crews who maintain and operate power line..."
Kevin Milner
Technical Advisor
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Testimonials & Customer References of individual NICE Systems customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if NICE Systems is the right business software or service for your company.

We monitor all 166 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.