OVERALL CUSTOMER
REFERENCE RATING
4.7

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"It’s great to have the ability to monitor my agents’ activities in real time! Having the system provi..."
Marcele Silva
Supervisor, Contax
"We Are Focused On Providing Our Clients With Vluable Insights Into Customer ntractions So That We Can..."
Tom Barone
Interim Head of Omnichannel Operations
"At Club Med we constantly strive to deliver a first class customer experience. We needed a solution t..."
Beatrice Perry
Quality Assurance Manager
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"NICE Real-Time Process Optimization has made it possible for Grupo Contax to increase the quality of..."
Rivaldo Barbosa
Applications Director
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"We have made major procedural changes and financial investments that are paying off in so many ways,..."
Susan Mayer
Client Services Manager, eBay Enterprise
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"NICE Interaction Analytics gives us real-world feedback on customer experience, which ties into our c..."
Candy Cartwright
Contact Center Director
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"By managing schedule changes with a controlled methodology we are able to get more accurate informati..."
Eric Brandt
Workforce Manager, Stefanini
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"We saw rapid improved performance and productivity due to NICE Uptivity’s automated workflows and rea..."
Graham Thomson
Director of Call Centre Operations
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"We recognised that by integrating these disparate technologies in to one centralised station manageme..."
Brendan O’keeffe
Project Manager, Network Rail
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"Our Positive Coach Approach training in combination with the Agent Empowerments from NICE have shown..."
Brian Mahoney
Operations Manager, eBay Enterprise
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"Nexidia Analytics is helping drive the transformation from manual tallying and estimates to statistic..."
Chris McFadin
Call Analytics & Insights Consultant
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"Our partnership and collaboration with our internal partners coupled with the use of the NICE Interac..."
Rick L
Director of Quality Assurance
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"NICE Interaction Analytics helped us drive ‘session breakers’ out of our calls and guide more callers..."
Nicholas Nardi
Director of QA and Compliance, Money Management International
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"NICE SPM has become the single definitive source of both compensation data and performance metrics fo..."
Canada’s Largest Bank
Director of Investment and Retirement Planning Business & Role Strategy
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"Mattersight has been consistent in helping us reach our goals for more than 10 years. We have exceede..."
Healthcare Company
Vice President Corporate Operations
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"Efficient utilization of the NICE IEX Workforce Management tool has allowed ACS to secure partnership..."
Dan Bower
Director of Resource Planning, ACS
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Testimonials & Customer References of individual NICE Systems customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if NICE Systems is the right business software or service for your company.

We monitor all 166 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.