OVERALL CUSTOMER
REFERENCE RATING
4.7

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"We wanted to come in with an enterprise system that could be deployed across the university, would al..."
Jon Allen
Assistant Vice President & Chief Information Security Officer, Baylor University
"If customer centricity and service excellence is our strategy,then we need all the information possib..."
Jim Slater
Group Marketing Director
"Using the insight we gained from NICE Interaction Analytics, we’ve been able to change our protocols..."
Tim Izatt
Director of Customer Services, Vivint
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"NICE IEX Workforce Management has a proven track record and the features we wanted immediately, as we..."
Gary Sharples
Head of Customer Operational Planning, Barclaycard Business
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"This switch was a game-changer for us and highlights how we have come to rely on the application - no..."
Richard Mackey
IT Solutions Manager
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"We relied on NICE throughout the development process to ensure the accuracy of our applications. The..."
Stuart Bauman
Director of National Workforce Operations, AT&T Mobility
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"The installation of NICE Perform was a key turning point for the call center of Philips Respironics...."
Mary Lou Richter
Customer Service Supervisor, Philips Respironics
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"We saw improvement and we got results for those metrics we targeted using NICE WFM...."
Jeremiah Peddersen
Director, WFM
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"Our clients are particularly excited about having data-driven insights they can act on, and by an imp..."
Sandi Shaulis
Consumer Experience
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"More people have admitted to their involvement in illegal activities. NiceVision has really helped th..."
Brent Howell
Investigator, Police Department, Baylor University
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"The NICE IEX Workforce Management system allowed us to create a baseline, track metrics, and identify..."
Niles Bess
Director, Workforce Management
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"This integration provides us with important operational cost savings. At the same time, the solution..."
Vitor Monteiro
Head of Physical Security
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"Bilingual feedback is now a feature our sales teams can highlight with potential customers...."
Stacy Higginbotham
Quality Program Manager
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"We brought in two or three other vendors, and one of the things I thought was interesting was that on..."
Bob Hartland
Associate Vice President for IT Infrastructure
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"NICE IEX Workforce Management supplies us with the most accurate portrait possible of current and fut..."
Chris Lindley
Planning Manager, Virtual Contact Center
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"With the NICE WFM and RTAM integration in the back office we can improve visibility, resource allocat..."
Wasley Conegundes
Supervisor Master de Planejamento
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Testimonials & Customer References of individual NICE Systems customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if NICE Systems is the right business software or service for your company.

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