OVERALL CUSTOMER
REFERENCE RATING
4.7
"The NICE solution has been extremely valuable in our efforts to share edited calls that contained exc..."
Paul Stumbo
Managing Director
"We had a very bad accident on our roads last year. By having full recording of everything that went o..."
Robert Williamson
Technical Director, Department of Home Affairs
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"NICE IEX Workforce Management has a proven track record and the features we wanted immediately, as we..."
Gary Sharples
Head of Customer Operational Planning, Barclaycard Business
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"Our agents have realized how great Compass, our brand for NICE Performance Management, can be for the..."
Michael Samp
Manager of Reservations Automation, American Airlines
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"Bell’s implementation of the fizzback solution was precisely to better understand the voice of the cu..."
Marco Sciarra
Director, Workforce Planning
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"We are reaping the benefits of better workload management across multiple support centers and around..."
Karthik Venkataraman
Manager, BTA Process and Solutions
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"The performance of the radio network is the single most important thing to us. It has to be perfect a..."
Steve Hronek
Information Services Administrator
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"We are now much more aware of the impact changes have on our processes, and are better able to commun..."
Wendy Perkins
Senior Vice President of WPS Military and Veterans Health Operations
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"With the NICE WFM and RTAM integration in the back office we can improve visibility, resource allocat..."
Wasley Conegundes
Supervisor Master de Planejamento
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"We chose NICE WFO to empower employees and supervisors to drive additional performance improvements...."
Jay Martinson
Chief Operating Officer
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"The integrated surveillance system helps us keep our rails safe for passengers. If our system isn’t p..."
Michael Sinclair
Security Systems Administrator
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"Our partnership and collaboration with our internal partners coupled with the use of the NICE Interac..."
Rick L
Director of Quality Assurance
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"I have seen firsthand how reps correcting themselves and coming up with their own action plans create..."
Corey C
Reservations Customer Care Manager
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"If we do get a complaint, we can sit down with the consumer service rep and listen to that conversati..."
Brenda Downing
Senior Consumer Rep
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"The NICE-inspired and Analytics-driven coaching process we’ve adopted has had a tremendous effect on..."
Kari Franklin
Global Reservations Quality Analyst
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"Having Mirra IV has really been a wonderful experience for us...."
Kathy Murray
Consumer Service Supervisor
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Testimonials & Customer References of individual NICE Systems customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if NICE Systems is the right business software or service for your company.

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