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463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • ScS Successfully Overhauls Contact Center Operations with CXone

    Dan BennettDirector of Customer Experience

  • City of Fort Worth paves the way for smooth growth with NICE Workforce Management and value realization services

    Katherine CabelloCustomer Service Supervisor

  • AT&T - Customer Case Study

    Stuart BaumanDirector of National Workforce Operations, AT&T Mobility

  • Using Nice Solutions To Impact Employee Performance And Utilitization

    Luis Aranguren Jr. Call Center Manager, AvMed

  • Barclaycard Business - Customer Case Study

    Gary SharplesHead of Customer Operational Planning, Barclaycard Business

  • Barclays - Customer Case Study

    Chris LindleyPlanning Manager, Virtual Contact Center

  • Sunrun Transforms Customer Service with NICE inContact

    David ErnestManager Contact Center Operations

  • BT Business - Customer Case Study

  • BT Business - Customer Case Study

    Steph ColeGeneral Manager, Voice of Customer, BT Business

  • Adapting to Changing Business Strategy

  • Raising Visibility of Agent Performance Metrics to Enhance Customer Service

    Jacquie DCustomer Service Representative

  • Optimizing Operational Efficiency In A Multi-Site, Multi-Skilled Environment

    Jacqueline FrazierWorkforce Management Analyst, Capgemini

  • Using Scheduling Practices To Boost Customer Service

    Tom RawlingsSupervisor

  • Carphone Warehouse - Customer Case Study

    Ashley CookBusiness Operations Director
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