Intercom

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Read 194 Intercom reviews and testimonials from customers, explore 97 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 3926 reference ratings
4.7/5.0 (3926)
  • Market Leader 2025 2025
    Fall 2025Market LeaderConversational Marketing Software
    Press ReleaseReport
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
    Press ReleaseReport
    • Market Leader 2025 2025
      Winter 2025Market LeaderUser Onboarding Software
      Press ReleaseReport
    • Market Leader 2024 2024
      Winter 2024Market LeaderDigital Adoption Platforms
      Press ReleaseReport
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Featured Testimonials

  • "Fin AI Agent's new personalized answers feature has been a game changer for us. In just one week, it resolved over half of the queries we received that previously required manual intervention – questions like 'What's the due date of my invoice?' It's brilliant, and we're super happy about it!"

    Jens NäsholmHead of Automated Support and Tooling

  • "I've used Zendesk in the past. Intercom is easy to use, the UI is good and the features are well integrated. It brings our inbound and outbound comms together to give us a holistic view of the customer, which isn't the case with some other platforms."

    Tristram HewittHead of Customer Experience

  • "Intercom’s personal communication style has been really core to our culture and personality, even as we’ve grown from a company with 20 people to one with 200 people."

    Kara GladishManager of Customer Experience
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Featured Case Studies

  • Living Spaces uses Intercom to create a unified customer experience across sales, support, and marketing

    Pete FrancoVice President of E-commerce

  • Pitch achieves up to 100% CSAT using Intercom

    Verena KuhnHead of Community Support

  • Soaring satisfaction Birdie Care’s support automation success

    Luke CullimoreSenior Revenue Operations Lead
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Featured Customer Videos

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Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 194 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 97 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.

FeaturedCustomers has 1,864,886+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.