Intercom

“We use Intercom to target leads coming in from paid sources. We saw that these leads were leaving our site without engaging with the page they landed on. With Intercom, we capture their attention and offer a way to engage with us directly so they can ask questions that may not be answered on the page. We've also placed Intercom on our pricing page so our sales team can answer questions at a pivotal point in a lead’s decision-making process. Intercom helps us close leads at the point of making a purchase or starting a trial. The impact is that we have more leads that would have previously not signed up had their questions not been answered in a timely manner, all for minimal effort on our part.”

"Intercom’s Knowledge Hub has made it so easy to see and manage everything that our support team needs in one place and has made our lives so much easier."

"If we were to try and build our own in-platform tools to do the jobs of Intercom’s features like Product Tours, Banners, and Tooltips, it would cost us a ton of time and money and severely impact our product roadmap."