Intercom

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Read 194 Intercom reviews and testimonials from customers, explore 97 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 3978 reference ratings
4.7/5.0 (3978)
  • Market Leader 2025 2025
    Winter 2025Market LeaderDigital Adoption Platforms
  • Market Leader 2025 2025
    Fall 2025Market LeaderConversational Marketing Software
    • Market Leader 2025 2025
      Summer 2025Market LeaderLive Chat Software
    • Market Leader 2025 2025
      Winter 2025Market LeaderUser Onboarding Software
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Featured Testimonials

  • "Having our Support and Customer Success teams working in a single platform saves us a lot of time and makes it easy to create strong experiences for our customers."

  • "I’ve come over to this side and embraced chat because it’s fast, it gets stuff done, and it gets the customer up and running."

  • "The most significant benefit of Intercom for us is undoubtedly the transparency it brings to our customer service."

Featured Case Studies

  • How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT

  • Grover reduced first-response time by 79% with bots and automation

  • How Fin delivered 150% ROI for Road’s lean support team

Featured Customer Videos

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 194 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 97 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.