Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4454 reference ratings
4.7/5.0 (4454)
  • Summer 2026 Market Leader Live Chat Software
  • Winter 2026 Market Leader User Onboarding Software
    • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
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More from Intercom

Featured Testimonials

  • “We want Fin wherever it can help, Not just answering tickets, but improving how users interact with the product, and how we learn from those interactions.”

  • “One of the most valuable features of Intercom is that it gives your teams more at-bats and the more conversations you can start, the more opportunities your team has to …

  • "Fin has really opened up the doors for our teams to take much needed vacation time without having to panic plan or cause unnecessary stress on the rest of the …

Featured Case Studies

  • Soaring satisfaction Birdie Care’s support automation success

  • How Peddle saves $163K a year with Fin

  • Scaling smart in a regulated world Inside MONY Group’s AI transformation

Featured Customer Videos

  • Why Anthropic chose Intercom’s Fin
  • Amplitude - Customer Success Story (Craig Vincent - Head of Global Success Programs)
  • How Consensys scaled secure support with Fin AI  Agent

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.