Intercom

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Read 194 Intercom reviews and testimonials from customers, explore 97 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 4066 reference ratings
4.7/5.0 (4066)
  • Market Leader 2025 2025
    Winter 2025Market LeaderDigital Adoption Platforms
  • Market Leader 2025 2025
    Fall 2025Market LeaderConversational Marketing Software
    • Market Leader 2025 2025
      Summer 2025Market LeaderLive Chat Software
    • Market Leader 2025 2025
      Winter 2025Market LeaderUser Onboarding Software
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Featured Testimonials

  • "We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service."

  • "We find Intercom to be extremely useful as a customer support tool that really goes the extra mile. It makes getting in touch with us a great experience, and offers lots of features that make us more efficient."

  • “We’re only a month into this journey, and honestly, it’s hard for us to imagine how things happened before.”

Featured Case Studies

  • How Lightspeed achieves up to 65% resolution rate with Fin AI Agent

  • Retention.com’s journey to consolidated customer service

  • How Peddle saves $163K a year with Fin

Featured Customer Videos

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 194 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 97 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.