Intercom

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Read 192 Intercom reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 3854 reference ratings
4.7/5.0 (3854)
  • Market Leader 2025 2025
    Fall 2025Market LeaderConversational Marketing Software
    Press ReleaseReport
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
    Press ReleaseReport
    • Market Leader 2025 2025
      Winter 2025Market LeaderUser Onboarding Software
      Press ReleaseReport
    • Market Leader 2024 2024
      Winter 2024Market LeaderDigital Adoption Platforms
      Press ReleaseReport
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Featured Testimonials

  • "We use Fin AI Agent for all of our conversations. It speeds everything up because it can get to the cases before we do it and also gives the clearest answers to our customers."

    Abigail WhitwhamCustomer Success Manager

  • “One of the most valuable features of Intercom is that it gives your teams more at-bats and the more conversations you can start, the more opportunities your team has to qualify those leads.”

    CathyLee McNeillAccount Development Representative Manager

  • “Answer Bot helps us build a better customer experience. It resolves 1 in 5 of all our inbound conversations!”

    Kieran DoyleHead of Growth
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Featured Case Studies

  • AgriWebb reduced support costs by 80% and retains 99% of customers with Intercom

    Josh CollinsDirector of Sales

  • Spendesk decreased their first-response time by 80% in six months

    Vincent TerolHead of Customer Success

  • TagPlus streamlines its operations and powers support at scale with Intercom

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Featured Customer Videos

  • Play Video
    Isabel LarrowProduct Support Operations
  • Play Video
    Wayne StewartHead of Customer Service and Support, Cloud Growth, DevOps & IT
  • Play Video
    Craig VincentHead of Global Success Programs
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Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 192 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.

FeaturedCustomers has 1,847,679+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.