Intercom

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Read 194 Intercom reviews and testimonials from customers, explore 97 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 4045 reference ratings
4.7/5.0 (4045)
  • Market Leader 2025 2025
    Winter 2025Market LeaderDigital Adoption Platforms
    Press ReleaseReport
  • Market Leader 2025 2025
    Fall 2025Market LeaderConversational Marketing Software
    Press ReleaseReport
    • Market Leader 2025 2025
      Summer 2025Market LeaderLive Chat Software
      Press ReleaseReport
    • Market Leader 2025 2025
      Winter 2025Market LeaderUser Onboarding Software
      Press ReleaseReport
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Featured Testimonials

  • "We expected that moving all of our grandfathered customers to new plans would take a year, but with Intercom’s help, we had 20% of them upgrade on the first day – that we didn’t expect."

    Jay GibbChief Executive Officer

  • "Before Intercom, we used Zendesk for our customer support, but the platform wasn’t working for most of our team."

    Adam WilsonGlobal Head of Customer Support

  • "Fin AI Copilot has been especially beneficial for our newer team members who are still learning. I'm seeing newer members that join are ramping up in their skill and ability faster as they're able to leverage this additional source for help."

    Angelo LivanosSenior Director of Global Support
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Featured Case Studies

  • How Firsty delivers fast, high-quality support while keeping costs low with Intercom’s AI-first platform

    Gauthier ThierensCo-founder

  • Rugs.com increased their support efficiency 10x with Intercom

    Grayson BagwellDirector of Business Development

  • Webex Events uses Intercom to provide stellar support, create world-class customer experiences, and drive more leads

    Clint SheetsCustomer Experience Specialist
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Featured Customer Videos

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Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 194 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 97 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.

FeaturedCustomers has 1,888,476+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.