Intercom

Premium
Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

Show more
  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4209 reference ratings
4.7/5.0 (4209)
  • Winter 2026 Market Leader User Onboarding Software
  • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
    • Summer 2025 Market Leader Live Chat Software
More Awards

More from Intercom

Featured Testimonials

  • "Intercom can always grow with us. Other companies will hit a roof, but with Intercom, whatever size company you are, it will fit and grow with you."

  • "Fin has really blown us away with the customer satisfaction levels. By giving bandwidth back to support, they’re able to bump up their own personal customer satisfaction levels as well."

  • "Intercom did what previously took us three or four tools to accomplish."

Featured Case Studies

  • Grover reduced first-response time by 79% with bots and automation

  • Pitch achieves up to 100% CSAT using Intercom

  • Appliances Online unified its digital and in-store experiences and generated $1M in …

Featured Customer Videos

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.