Intercom

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Read 192 Intercom reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 3799 reference ratings
4.7/5.0 (3799)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
  • Market Leader 2025 2025
    Winter 2025Market LeaderUser Onboarding Software
    • Market Leader 2024 2024
      Winter 2024Market LeaderDigital Adoption Platforms
    • Market Leader 2024 2024
      Fall 2024Market LeaderConversational Marketing Software
more awards

Featured Testimonials

  • "Intercom helps us to have frictionless conversations with our customers and prospects, drive ongoing engagement, and delight our customers."

  • "Intercom's Fin is such a game changer for customer support. It reads our knowledge base and answers customers' questions within seconds. Customers get answers faster, and we have more time to focus on making a great product."

  • "We really like Intercom’s UI and we know that it provides an outstanding experience for our customers, which we feel pretty great about. It’s as simple as that!"

Featured Case Studies

  • FitBark - Customer Case Study

  • Perimeter 81 generates 218% more leads with Intercom

  • Pitch achieves up to 100% CSAT using Intercom

Featured Customer Videos

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 192 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.