Intercom

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Read 192 Intercom reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 3831 reference ratings
4.7/5.0 (3831)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
    Press ReleaseReport
  • Market Leader 2025 2025
    Winter 2025Market LeaderUser Onboarding Software
    Press ReleaseReport
    • Market Leader 2024 2024
      Winter 2024Market LeaderDigital Adoption Platforms
      Press ReleaseReport
    • Market Leader 2024 2024
      Fall 2024Market LeaderConversational Marketing Software
      Press ReleaseReport
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Featured Testimonials

  • "With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle."

    Yvonne ChenVice President of Marketing

  • “We've found in-app messages to be the most effective way to increase engagement with our mobile users.”

    Katia OversbyCommunity Operations Consultant

  • "Intercom did what previously took us three or four tools to accomplish."

    Brandon KleinmanCo-founder and CMO
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Featured Case Studies

  • Shine resolves customer queries 44% faster with Intercom

    Marcus LehembreHead of Operations

  • TagPlus streamlines its operations and powers support at scale with Intercom

  • Livestorm books 233% more sales demos with Intercom

    Elif KoralHead of Customer Experience
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Featured Customer Videos

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Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 192 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.

FeaturedCustomers has 1,837,999+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.