Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.
“We want Fin wherever it can help, Not just answering tickets, but improving how users interact with the product, and how we learn from those interactions.”
"Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations."
“Because of that, we found that it was inefficient for both our team and our customers, and led to several problems that we needed to solve.”
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