Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Customer Messaging Software

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4530 reference ratings
4.7/5.0 (4530)
  • Summer 2026 Market Leader Live Chat Software
  • Winter 2026 Market Leader User Onboarding Software
    • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
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Featured Testimonials

  • "The most significant benefit of Intercom for us is undoubtedly the transparency it brings to our customer service."

  • "The Intercom Messenger has helped Chariot easily personalize communication with our commuters. It has even opened up numerous opportunities to engage with new partners!"

  • "Our sales, support, and e-commerce teams are now on a single platform, greatly improving our overall customer experience and team efficiency."

Featured Case Studies

  • Simply (formerly JoyTunes) reduced response times by 99% and creates joyful support …

  • Soaring satisfaction Birdie Care’s support automation success

  • How Copper generated 19 new opportunities in one month with Intercom

Featured Customer Videos

  • Atlassian - Customer Success Story (Wayne Stewart - Head of Customer Service and Support, Cloud Growth, DevOps & IT)
  • Why Clay chose Fin AI Agent
  • How Consensys scaled secure support with Fin AI  Agent

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.