Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4401 reference ratings
4.7/5.0 (4401)
  • Summer 2026 Market Leader Live Chat Software
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  • Winter 2026 Market Leader User Onboarding Software
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    • Winter 2025 Market Leader Digital Adoption Platforms
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    • Fall 2025 Market Leader Conversational Marketing Software
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Featured Testimonials

  • "Fin exceeded expectations! In the 1st week, our automated resolution rate increased from 18% to 29%."

    Silvestras Armonaitis Customer Support Shift Lead

  • "Thanks to Intercom, we’ve decreased the number of conversations with clients by 30% while keeping our customer satisfaction score at 90%."

    Claire Juliard Head of Customer Success

  • "Our sales, support, and e-commerce teams are now on a single platform, greatly improving our overall customer experience and team efficiency."

    Pete Franco Vice President of E-commerce
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Featured Case Studies

  • Spendesk decreased their first-response time by 80% in six months

    Vincent Terol Head of Customer Success

  • How Codeship Uses Intercom to Scale Customer‑Centric Development

    Moritz Plassnig Co-Founder and Chief Executive Officer

  • How Fin delivered 150% ROI for Road’s lean support team

    Gina Ter Heide Chief Product Officer and Co-Founder
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Featured Customer Videos

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Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.

FeaturedCustomers has 2,038,125+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.