Intercom

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Read 194 Intercom reviews and testimonials from customers, explore 97 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 194 Testimonials View
  • 97 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4094 reference ratings
4.7/5.0 (4094)
  • Winter 2025 Market Leader Digital Adoption Platforms
  • Fall 2025 Market Leader Conversational Marketing Software
    • Summer 2025 Market Leader Live Chat Software
    • Winter 2025 Market Leader User Onboarding Software
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Featured Testimonials

  • "Intercom helps us to have frictionless conversations with our customers and prospects, drive ongoing engagement, and delight our customers."

  • “We automatically resolve 25% of customer queries across desktop and mobile using Intercom bots.”

  • "Intercom’s proactive and self-serve support capabilities are really powerful for us on the customer success and care teams."

Featured Case Studies

  • Spendesk decreased their first-response time by 80% in six months

  • Transparency and trust Why Clay chose Fin AI Agent

  • Atlassian powers sales and support at scale with Intercom

Featured Customer Videos

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 194 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 97 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.