Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4162 reference ratings
4.7/5.0 (4162)
  • Winter 2026 Market Leader User Onboarding Software
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  • Winter 2025 Market Leader Digital Adoption Platforms
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    • Fall 2025 Market Leader Conversational Marketing Software
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    • Summer 2025 Market Leader Live Chat Software
      Press Release Report
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Featured Testimonials

  • "Intercom is very user-friendly and allows our team at MOO to focus more intently on the customer in front of us, ensuring we provide exceptional service. The constant product updates …

    Doreen Berard Director of Global Customer Service

  • "People are really enjoying interacting with Fin AI Agent – we have an overall CSAT of 95%. The coolest feedback I received was from a customer who went on LinkedIn …

    Robb Clarke Head of Technical Operations

  • "With our expansion, we faced significant challenges in managing customer interactions and support efficiently. Our existing system was overwhelmed, leading to delayed responses and decreased customer satisfaction."

    Steve Tondé Support Desk Manager
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Featured Case Studies

  • Coda achieves over 95% CSAT and creates personalized experiences at scale with …

    Brian Lederman Head of Sales, Support, and Success

  • SalesLoft Drives an 8X Increase in Demo Appointments Booked Through Live Chat

    Kevin O'Malley Vice President of Marketing

  • Databox uses Fin AI Copilot to streamline knowledge management and turn help …

    Emil Korpar Director of Support
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Featured Customer Videos

  • Atlassian - Customer Success Story (Wayne Stewart - Head of Customer Service and Support, Cloud Growth, DevOps & IT)
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    Wayne Stewart Head of Customer Service and Support, Cloud Growth, DevOps & IT
  • Rebag - Customer Success Story (Geronimo Chala - Chief Consumer Officer)
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    Geronimo Chala Chief Consumer Officer
  • Why Anthropic chose Intercom’s Fin
    Play Video
    Isabel Larrow Product Support Operations
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Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.

FeaturedCustomers has 1,910,702+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.