Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4499 reference ratings
4.7/5.0 (4499)
  • Summer 2026 Market Leader Live Chat Software
  • Winter 2026 Market Leader User Onboarding Software
    • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
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Featured Testimonials

  • "We expected that moving all of our grandfathered customers to new plans would take a year, but with Intercom’s help, we had 20% of them upgrade on the first day …

  • "Intercom helps us to have frictionless conversations with our customers and prospects, drive ongoing engagement, and delight our customers."

  • "Intercom Would massively recommend Intercom as a support product - great UX for both sides, and very powerful."

Featured Case Studies

  • Ringostat converts 76% of leads generated through Intercom and keeps FRT to …

  • Webex Events uses Intercom to provide stellar support, create world-class customer experiences, …

  • How tado° shut off phone support and shortened its overall first-response time …

Featured Customer Videos

  • How Consensys scaled secure support with Fin AI  Agent
  • Why Clay chose Fin AI Agent
  • Atlassian - Customer Success Story (Wayne Stewart - Head of Customer Service and Support, Cloud Growth, DevOps & IT)

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.