Intercom

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Read 192 Intercom reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 3868 reference ratings
4.7/5.0 (3868)
  • Market Leader 2025 2025
    Fall 2025Market LeaderConversational Marketing Software
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
    • Market Leader 2025 2025
      Winter 2025Market LeaderUser Onboarding Software
    • Market Leader 2024 2024
      Winter 2024Market LeaderDigital Adoption Platforms
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Featured Testimonials

  • “We want Fin wherever it can help, Not just answering tickets, but improving how users interact with the product, and how we learn from those interactions.”

  • "Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations."

  • “Because of that, we found that it was inefficient for both our team and our customers, and led to several problems that we needed to solve.”

Featured Case Studies

  • Inter efficiently manages 60k customer conversations daily and keeps FRT under a minute with Intercom

  • TrueCommerce reduced inbound conversation volume by 20% with proactive and self-serve support

  • Scaling smart in a regulated world Inside MONY Group’s AI transformation

Featured Customer Videos

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 192 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.