New Relic wanted useful feedback about a new feature. Rather than spam their entire database with a survey, they used Intercom to target power users of the feature and sent it to their inboxes where it wouldn’t be as disruptive. 21% replied with feedback, a 2.5x increase than their last, non-targeted survey.
As an activity monitor for dogs, FitBark works best when owners set goals for their dog’s activities. Email reminders were ignored, so FitBark triggered an in-app message to active customers who hadn’t set a goal within their first two weeks. 92% set an activity goal after seeing this message.
Case Studies, Success Stories, Customer Stories & Customer References of individual Intercom customers - their use cases, successful stories, approaches, and customer success results of using the software or service. Read these Case Studies, Success Stories, Customer Stories & Customer References to decide if Intercom is the right business software or service for your company.
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