97 Intercom Case Studies

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  • How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT

  • Fresh Technology's journey to first-class support

  • Expensify improved the support and sales experience for millions of customers

  • How Envoy accelerates lead volume through Intercom

  • How Smartly.io uses customer support to win enterprise customers

  • How Vend increased agent productivity by 48% with conversational support

  • How tado° shut off phone support and shortened its overall first-response time by 92% with Intercom

  • Stuart using Intercom to engage and proactively support their clients at just the right time

  • How Guru handled 179% increase in conversations with ease

  • TrueCommerce reduced inbound conversation volume by 20% with proactive and self-serve support

  • Spendesk decreased their first-response time by 80% in six months

  • Living Spaces uses Intercom to create a unified customer experience across sales, support, and marketing

  • SMARTY reduced their median first-response time by 99% with Intercom

  • Livestorm books 233% more sales demos with Intercom

  • Code for America uses conversational support to show up with empathy for their clients