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96 Intercom Case Studies

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  • Miss Group manages over a million customer conversations and keeps first-response time under 5 minutes with Intercom

    Anders Gustavsson Chief Support Officer

  • Intercom helps online dating giant drive thousands of membership upgrades with in‑app messaging

    Harry Lloyd Head of CRM and Merchandising

  • Motosumo achieves 93% CSAT and doubled its trial-to-paid conversion rate with Intercom

    Jens Juel Jensen Chief Product Owner

  • Grover reduced first-response time by 79% with bots and automation

    Ciro Ferraiuolo Head of Customer Support

  • Atlassian powers sales and support at scale with Intercom

    Wayne Stewart Head of Customer Service and Support, Cloud Growth, DevOps & IT

  • Qonto achieves 95% CSAT while growing its customer base at pace

    Martin Bouvier Head of Onboarding

  • Coda achieves over 95% CSAT and creates personalized experiences at scale with Intercom

    Brian Lederman Head of Sales, Support, and Success

  • Pitch achieves up to 100% CSAT using Intercom

    Verena Kuhn Head of Community Support

  • Ringostat converts 76% of leads generated through Intercom and keeps FRT to one minute

    Eugene Zastup Head of Customer Care

  • Rugs.com increased their support efficiency 10x with Intercom

    Grayson Bagwell Director of Business Development

  • A conversation with Fathom Providing award-winning customer service

    Adam Wilson Global Head of Customer Support

  • Inter efficiently manages 60k customer conversations daily and keeps FRT under a minute with Intercom

    Lais Belico Solutions & Client Experience Analyst

  • Simply (formerly JoyTunes) reduced response times by 99% and creates joyful support experiences for millions of learners

    Liran Biderman Head of Learner Experience

  • Rebag unified its online and in-store shopping experiences to delight customers with Intercom

    Geronimo Chala Chief Consumer Officer

  • Amplitude powers data-driven, personalized experiences at scale and saved $1 million with Intercom

    Craig Vincent Head of Global Success Programs
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