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96 Intercom Case Studies

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  • How Breathe delivers a 5-star customer experience with Fin

    Russell North Knowledge Base Manager

  • Simply (formerly JoyTunes) reduced response times by 99% and creates joyful support experiences for millions of learners

    Liran Biderman Head of Learner Experience

  • FitBark - Customer Case Study

  • Miss Group manages over a million customer conversations and keeps first-response time under 5 minutes with Intercom

    Anders Gustavsson Chief Support Officer

  • Leadcamp creates frictionless communication experiences and achieves 97% CSAT with Intercom

    Bram Van de Velde Founder

  • Appliances Online unified its digital and in-store experiences and generated $1M in ARR with Intercom

    Amal Jawad Engine Room Manager

  • Perimeter 81 generates 218% more leads with Intercom

    Yarin Hochman Growth Marketing Manager

  • WebinarGeek reduced median first-response time to under 3 minutes

    Bryan van Anrooy Head of Marketing

  • Ideris uses Intercom to create stellar experiences throughout the customer journey

    Rodrigo Moro Business Intelligence Coordinator

  • Otus drives 97% CSAT and resolves over 22% of customer queries automatically with Intercom

    Samantha Mason Director of Client Success

  • Outschool used Intercom to reduce FRT by 91% throughout rapid business growth

    Tristram Hewitt Head of Customer Experience

  • 3Commas used Intercom to unify customer communications and create stellar experiences at scale

    Jacob Schwartz Vice President of Customer Experience

  • October used Intercom to reduce its median first-response time by 46%

    Camille David Head of Customer Success

  • Shine resolves customer queries 44% faster with Intercom

    Marcus Lehembre Head of Operations

  • AgriWebb reduced support costs by 80% and retains 99% of customers with Intercom

    Josh Collins Director of Sales
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