89 Intercom Case Studies

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  • How CloudSponge Upgraded 20% of Grandfathered Accounts in a Day

  • TrueCommerce reduced inbound conversation volume by 20% with proactive and self-serve support

  • Code for America uses conversational support to show up with empathy for their clients

  • Shine resolves customer queries 44% faster with Intercom

  • AgriWebb reduced support costs by 80% and retains 99% of customers with Intercom

  • RateMyAgent reduced median response time by 80% with Intercom

  • TagPlus streamlines its operations and powers support at scale with Intercom

  • GreenPal supports 300k customers and increased NPS by 60% with Intercom

  • Webex Events uses Intercom to provide stellar support, create world-class customer experiences, and drive more leads

  • Wolt manages over a million conversations weekly and keeps response time under 60 seconds with Intercom

  • Hospitable uses Intercom’s AI-powered chatbot Fin to delight customers with lightning-fast support

  • Leveraging omnichannel messaging to proactively support customers and drive product adoption

  • Databox uses Fin AI Copilot to streamline knowledge management and turn help content into resolutions

  • Saving time and bolstering support efficiency PayShepherd's journey with Intercom

  • Retention.com’s journey to consolidated customer service