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96 Intercom Case Studies

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  • Intercom helps online dating giant drive thousands of membership upgrades with in‑app messaging

    Harry Lloyd Head of CRM and Merchandising

  • Stuart using Intercom to engage and proactively support their clients at just the right time

    Andrew Baylis Head of Live Ops and Support

  • How Breathe delivers a 5-star customer experience with Fin

    Russell North Knowledge Base Manager

  • RateMyAgent reduced median response time by 80% with Intercom

    Gregor Hartnell Head of Customer Experience

  • TagPlus streamlines its operations and powers support at scale with Intercom

  • GreenPal supports 300k customers and increased NPS by 60% with Intercom

    Bryan Clayton Co-Founder

  • Webex Events uses Intercom to provide stellar support, create world-class customer experiences, and drive more leads

    Clint Sheets Customer Experience Specialist

  • Wolt manages over a million conversations weekly and keeps response time under 60 seconds with Intercom

    Pelle Blarke Customer Support

  • Hospitable uses Intercom’s AI-powered chatbot Fin to delight customers with lightning-fast support

    Pierre-Camille Hamana Chief Executive Officer and Founder

  • Leveraging omnichannel messaging to proactively support customers and drive product adoption

    Russell Mitchell Head of Customer Success

  • Databox uses Fin AI Copilot to streamline knowledge management and turn help content into resolutions

    Emil Korpar Director of Support

  • Saving time and bolstering support efficiency PayShepherd's journey with Intercom

    Steve Tondé Support Desk Manager

  • Retention.com’s journey to consolidated customer service

    Robb Clarke Technical Operations Manager

  • How Firsty delivers fast, high-quality support while keeping costs low with Intercom’s AI-first platform

    Gauthier Thierens Co-founder

  • How Fundrise resolves 50% of its support volume with Intercom’s Fin

    Luke Ruth Chief Product Officer
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