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96 Intercom Case Studies

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  • Wolt manages over a million conversations weekly and keeps response time under 60 seconds with Intercom

    Pelle Blarke Customer Support

  • How Moz increased customer loyalty by replacing five communication tools with one

    Nick Sayers Director of Customer Success and Support

  • Ringostat converts 76% of leads generated through Intercom and keeps FRT to one minute

    Eugene Zastup Head of Customer Care

  • How Synthesia meets the needs of a fast-growing customer base with Intercom's AI-powered chatbot, Fin

    David Morgan Revenue Operations Manager

  • Fresh Technology's journey to first-class support

    Jonathan Kilton Director of Revenue Operations

  • How Mebit transformed its support experience with Intercom

    Milan Jovancevic Director of Operations

  • A conversation with Bailey Nelson Leveling up customer service with AI and automation

    Jackson Rostagno Customer Service Manager for Australia and New Zealand

  • A conversation with Dental Intelligence: Providing the best chat experience for customers

    Sam Miller Support Operations Manager

  • How Lightspeed achieves up to 65% resolution rate with Fin AI Agent

    Angelo Livanos Senior Director of Global Support

  • How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT

    Natalie Hurst Director of Customer Support

  • Smartly increased support capacity by 50% while reducing operational costs by 30% with Intercom’s automation

    Tegan Kerr VP, Global Customer Support Operations

  • Why Anthropic chose Intercom’s Fin

    Isabel Larrow Product Support Operations

  • A conversation with Frends Elevating customer support with AI efficiency and human expertise

    Markus Haverinen Head of Support Operations

  • How Swyftx provides top-tier support to 800k crypto traders with Fin AI Agent

    Paige Sawatzky Content & Automation Lead

  • Scaling smart in a regulated world Inside MONY Group’s AI transformation

    Lee Burkhill Project Executive
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