89 Intercom Case Studies

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  • Webex Events uses Intercom to provide stellar support, create world-class customer experiences, and drive more leads

  • Qonto achieves 95% CSAT while growing its customer base at pace

  • Fresh Technology's journey to first-class support

  • Retention.com’s journey to consolidated customer service

  • How Firsty delivers fast, high-quality support while keeping costs low with Intercom’s AI-first platform

  • How Fundrise resolves 50% of its support volume with Intercom’s Fin

  • Soaring satisfaction Birdie Care’s support automation success

  • How Synthesia meets the needs of a fast-growing customer base with Intercom's AI-powered chatbot, Fin

  • How Mebit transformed its support experience with Intercom

  • A conversation with Bailey Nelson Leveling up customer service with AI and automation

  • A conversation with Dental Intelligence: Providing the best chat experience for customers

  • How Lightspeed achieves up to 65% resolution rate with Fin AI Agent

  • How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT

  • Smartly increased support capacity by 50% while reducing operational costs by 30% with Intercom’s automation

  • Why Anthropic chose Intercom’s Fin