192 Intercom Testimonials

“We’ve increased our activation rate by 10%."

“Intercom is really changing the tone of our conversations. A conversation, by default, is much more casual than email, which can prevent tempers from flaring as we work out their support issue. Often the angry emails we received happened because people felt like they had to overcompensate and fill a whole page with capital letters.”

"As we were growing, we were looking for ways to get rid of the traditional phone calls, emails, and things like that. We were using Olark chat, but it wasn’t very flexible."

"With Intercom, you get all the right context to solve real people’s problems. This is important if you want to treat your customers like people rather than like tickets."

"With better engagement campaigns, answering questions around features in support has decreased immensely. That's allowed us to focus on the questions that really need our help."

"Ultimately, Intercom connects the dots between the customer experience and our products. That lets us learn and innovate much faster."

"I know Intercom isn’t live chat, but the way the in-app messenger looks and responds so quickly it makes it feel that way to our customers. Except you’re better than live chat because we can see customer information and previous conversations in the same dashboard."

"After all, we’re developers building tools for other developers. We get it, and it’s super important for us to keep building a product that addresses the needs of our growing user base. Intercom helps all of us at Codeship empathize better with our customers and make them feel like we care."

"I remember the moment we turned on Intercom – as the map of our customers began to populate in real time, we literally high fived! We immediately saw user behavior patterns that would’ve taken lots of engineering work to discover."

"We've tried every automated marketing tool out there. Only Intercom makes us feel closer to our customers."

"Intercom did what previously took us three or four tools to accomplish."

"Suddenly, the tone of our customer conversations went from negative to productive."

"Scaling all these channels into one platform not only made us more elegant with our interactions, it actually helped save the team a lot of time talking to customers."

"Intercom's inbox has become the go-to place for customer communications in our company. Everyone from support to product can use Intercom to see conversations alongside everything we know about the customer."

"Intercom reduces the usual barriers for us to capture leads. If your initial interaction with a company is a cool website with friendly language, and then you have to fill out a big form to get any questions answered, that’s not a great experience."