"My perception of what Fin could do completely changed. It went from being just another bot to something we could trust – smart enough to learn fast, pick up nuance, and deliver accurate answers.”

"When customers get stuck, of course there’s a risk of churn. We want to unblock them as fast as possible, and sometimes the fastest way of doing that is to enable them to find answers themselves."

"Other tools like Salesforce and Zendesk don’t give you as much understanding of customer insights and enable them to self-serve before they get to a human. We needed a solution that could offer an all-in-one multilingual package, and Intercom delivered."

"We're generating great leads, and with live chat, our sales team is able to make sure that prospects get the proper and fast attention, at exactly the right moment."

“With Intercom the time it took to surface real project opportunities and receive RFPs decreased from 21 days to 3 days. We’re able to identify and engage leads faster than ever before.”

"As a company, we really value transparency around pricing, but didn’t realize we were not doing a good job of making it clear and easy to find. The customer feedback we collected helped us figure out the best placement for that content. Customers are now better able to self-serve the …

"Intercom is how we ensure that we reach customers in exactly the right way and at exactly the right time. From the moment a customer logs in, everything is relevant."

"For the first year of Frame.io, my co-founder and I would spend countless hours talking with customers. I think so many of those conversations gave us a foundation of very loyal and dedicated customers."

"Intercom lets us identify and prioritize prospects that arrive from the website more efficiently. We can make a personal connection and an impactful experience that sets us apart."

"We expected that moving all of our grandfathered customers to new plans would take a year, but with Intercom’s help, we had 20% of them upgrade on the first day – that we didn’t expect."

"With Intercom we get the insights we need to constantly improve the customer experience. We can make fewer assumptions about our customers and message them at the best possible moment."

“We've had incredible user growth on both our free platform and paid platforms. A big portion of that is the engagement driven through Intercom.”

“My main goal is to provide the absolute best customer experience possible. With happier customers, retention comes naturally, and the business improves.”

“Since adding live chat, we’ve increased monthly leads from our website by 27%. The ROI has been huge!”

“The automated lead qualification saves us countless hours prioritizing leads without compromising the customer experience. It’s everything we need to move fast and maximize website traffic.”