181 Intercom Testimonials

"Suddenly, the tone of our customer conversations went from negative to productive."

"We can leverage Intercom’s automation capabilities to effectively triage and get down to the nitty gritty before we’ve even spoken with the customer, which makes it a much more seamless and efficient experience for them, as well as for our team."

“We try to keep our support outreach as proactive as possible. It makes for a much more seamless customer experience if our customers know about an update or product issue before they find it out on their own. We want to keep our users in the know as best as we can. Intercom’s outbound messaging makes this process seamless and scalable.”

“With Intercom the time it took to surface real project opportunities and receive RFPs decreased from 21 days to 3 days. We’re able to identify and engage leads faster than ever before.”

"As a company, we really value transparency around pricing, but didn’t realize we were not doing a good job of making it clear and easy to find. The customer feedback we collected helped us figure out the best placement for that content. Customers are now better able to self-serve the information, and don’t frequently ask about it."

"Intercom is how we ensure that we reach customers in exactly the right way and at exactly the right time. From the moment a customer logs in, everything is relevant."

"For the first year of Frame.io, my co-founder and I would spend countless hours talking with customers. I think so many of those conversations gave us a foundation of very loyal and dedicated customers."

"Intercom lets us identify and prioritize prospects that arrive from the website more efficiently. We can make a personal connection and an impactful experience that sets us apart."

"We expected that moving all of our grandfathered customers to new plans would take a year, but with Intercom’s help, we had 20% of them upgrade on the first day – that we didn’t expect."

"With Intercom we get the insights we need to constantly improve the customer experience. We can make fewer assumptions about our customers and message them at the best possible moment."

“We've had incredible user growth on both our free platform and paid platforms. A big portion of that is the engagement driven through Intercom.”

“My main goal is to provide the absolute best customer experience possible. With happier customers, retention comes naturally, and the business improves.”

“Since adding live chat, we’ve increased monthly leads from our website by 27%. The ROI has been huge!”

“The automated lead qualification saves us countless hours prioritizing leads without compromising the customer experience. It’s everything we need to move fast and maximize website traffic.”

"Giving prospects and customers a way to reach out to us on our marketing site via the Intercom Messenger has tremendously increased our sign up rates."