194 Intercom Testimonials

"Intercom has definitely changed the way we support our customers. In our industry, customers want quick answers and resolutions, both of which we’re now able to provide."

"It’s great that we’re able to customize our messaging to suit the playful voice and tone of our brand and reach customers where they are."

“Answer Bot helps us build a better customer experience. It resolves 1 in 5 of all our inbound conversations!”

"Giving prospects and customers a way to reach out to us on our marketing site via the Intercom Messenger has tremendously increased our sign up rates."

"The Intercom Messenger has helped Chariot easily personalize communication with our commuters. It has even opened up numerous opportunities to engage with new partners!"

"We love the Messenger's teammate profiles - they allow us to show more personality, making it clear there's real people helping our customers - rather than faceless agents and this helps us build positive relationships."

"Intercom brings us closer to our customers. I have no idea what we would do without it!"

“Intercom is really changing the tone of our conversations. A conversation, by default, is much more casual than email, which can prevent tempers from flaring as we work out their support issue. Often the angry emails we received happened because people felt like they had to overcompensate and fill a whole page with capital letters.”

"Number one challenge [was] balancing our free product with becoming the enterprise Link Management Platform that marketers are telling us they need.”

“From the inbox, I can go to the page the user is on and see exactly what they’re looking at, including their last query. I’m often able to make a quick adjustment to solve the problem."

“Intercom is a great way for us to immediately engage with people that would otherwise wait for a follow-up from the contact form."

“We use Intercom to target leads coming in from paid sources. We saw that these leads were leaving our site without engaging with the page they landed on. With Intercom, we capture their attention and offer a way to engage with us directly so they can ask questions that may not be answered on the page. We've also placed Intercom on our pricing page so our sales team can answer questions at a pivotal point in a lead’s decision-making process. Intercom helps us close leads at the point of making a purchase or starting a trial. The impact is that we have more leads that would have previously not signed up had their questions not been answered in a timely manner, all for minimal effort on our part.”

"We’re getting more leads into the top of the funnel using Intercom. Proactively messaging leads who are on our site has essentially found money for us.”

“Aircall signups through Intercom-referral have increased 5x since we launched our app, and it’s already been adopted by hundreds of support and sales teams.”

“Integrating with Intercom has increased our product engagement and retention. Within 2 weeks of launch, our app had already been used in over 2,500 conversations.”