181 Intercom Testimonials

"We started using Fin AI Agent over email as soon as it was available and we love it! In the last 12 weeks, we've had an almost 70% resolution rate which is epic."

“Of the opportunities referred to us by Intercom, 51% have resulted in closed won deals — that's a high win rate for us.”

“Intercom provides us with a tool to field any requests, spanning from support, marketing, sales, and technical advising. We’d be hard-pressed to find a system that supports the needs of multiple departments, and the multiple integrations allow us to serve our users at scale.”

"The Intercom API had everything we needed to go from whiteboard to working app within a week. Plus, the documentation made it dead simple."

“Our app lets Intercom users provide a better customer experience by letting prospects call sales reps directly from the Messenger. Building was a very smooth process.”

“We built an invoice app in less than a day. Immediately, our support experience improved because our customers got information they needed faster.”

“Intercom gives us insights into busy and slow hours which help determine our staffing decisions. We can see week over week where our busiest hours are to finetune hours across our global team to ensure we have enough coverage at all times.”

“Our first core value is customers come first. Strategically, we think a lot about how we can deliver on that. So when making a foundational platform decision like what solution we are going to use to communicate with our customers, we’re making a big bet. It’s not just about what the product does today, but the vision of where they are going. We chose Intercom because we know they are a product-centric company and have a similar customer-first mindset like us.”

“We started out as a company that had the mission just to provide an easy way for our customers to chat with us, but then we figured out that we could do so much more than live chat and Intercom has played a role in facilitating that growth and sense of community."

“As the volume of sales related chats increased, it only made sense to dedicate sales resources to these chats."

“Intercom enables us to build relationships with our prospects and customers across every touchpoint of our customer lifecycle. It’s played a critical role in growing our Paid Subscriptions business and allows us to create a more consistent and personal customer experience.”

“One of the most valuable features of Intercom is that it gives your teams more at-bats and the more conversations you can start, the more opportunities your team has to qualify those leads.”

“Since switching to Intercom, we’ve doubled our CSAT scores and reduced first contact to resolution from 30 minutes to 2 minutes.”

"With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle."

“In-context messaging lets us form 1:1 connections with our users. They now quickly find value with our product.”