“From the inbox, I can go to the page the user is on and see exactly what they’re looking at, including their last query. I’m often able to make a quick adjustment to solve the problem."

"We did try other solutions like Enghouse chat, but Intercom was lightyears ahead of everybody and is really easy to install."

"Fin AI Copilot helps our team find expert content quickly, no extra apps or tabs needed. This leads to better, easier experiences for employees and customers like never before."

“Our app lets Intercom users provide a better customer experience by letting prospects call sales reps directly from the Messenger. Building was a very smooth process.”

“We built an invoice app in less than a day. Immediately, our support experience improved because our customers got information they needed faster.”

“Intercom gives us insights into busy and slow hours which help determine our staffing decisions. We can see week over week where our busiest hours are to finetune hours across our global team to ensure we have enough coverage at all times.”

“Our first core value is customers come first. Strategically, we think a lot about how we can deliver on that. So when making a foundational platform decision like what solution we are going to use to communicate with our customers, we’re making a big bet. It’s not just about what …

“We started out as a company that had the mission just to provide an easy way for our customers to chat with us, but then we figured out that we could do so much more than live chat and Intercom has played a role in facilitating that growth and sense …

“As the volume of sales related chats increased, it only made sense to dedicate sales resources to these chats."

“Intercom enables us to build relationships with our prospects and customers across every touchpoint of our customer lifecycle. It’s played a critical role in growing our Paid Subscriptions business and allows us to create a more consistent and personal customer experience.”

“Intercom provides us with a tool to field any requests, spanning from support, marketing, sales, and technical advising. We’d be hard-pressed to find a system that supports the needs of multiple departments, and the multiple integrations allow us to serve our users at scale.”

“One of the most valuable features of Intercom is that it gives your teams more at-bats and the more conversations you can start, the more opportunities your team has to qualify those leads.”

“Since switching to Intercom, we’ve doubled our CSAT scores and reduced first contact to resolution from 30 minutes to 2 minutes.”

"With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle."

“In-context messaging lets us form 1:1 connections with our users. They now quickly find value with our product.”