"I know Intercom isn’t live chat, but the way the in-app messenger looks and responds so quickly it makes it feel that way to our customers. Except you’re better than live chat because we can see customer information and previous conversations in the same dashboard."

"Before implementing Fin AI Agent, each team member handled 1,200 tickets monthly. Now, Fin has reduced ticket handling by 60% and responds to 6,000-7,000 tickets each month."

"Giving prospects and customers a way to reach out to us on our marketing site via the Intercom Messenger has tremendously increased our sign up rates."

“We built an invoice app in less than a day. Immediately, our support experience improved because our customers got information they needed faster.”

“Intercom gives us insights into busy and slow hours which help determine our staffing decisions. We can see week over week where our busiest hours are to finetune hours across our global team to ensure we have enough coverage at all times.”

“Our first core value is customers come first. Strategically, we think a lot about how we can deliver on that. So when making a foundational platform decision like what solution we are going to use to communicate with our customers, we’re making a big bet. It’s not just about what …

“We started out as a company that had the mission just to provide an easy way for our customers to chat with us, but then we figured out that we could do so much more than live chat and Intercom has played a role in facilitating that growth and sense …

“As the volume of sales related chats increased, it only made sense to dedicate sales resources to these chats."

“Intercom enables us to build relationships with our prospects and customers across every touchpoint of our customer lifecycle. It’s played a critical role in growing our Paid Subscriptions business and allows us to create a more consistent and personal customer experience.”

“Intercom provides us with a tool to field any requests, spanning from support, marketing, sales, and technical advising. We’d be hard-pressed to find a system that supports the needs of multiple departments, and the multiple integrations allow us to serve our users at scale.”

“One of the most valuable features of Intercom is that it gives your teams more at-bats and the more conversations you can start, the more opportunities your team has to qualify those leads.”

“Since switching to Intercom, we’ve doubled our CSAT scores and reduced first contact to resolution from 30 minutes to 2 minutes.”

"With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle."

“In-context messaging lets us form 1:1 connections with our users. They now quickly find value with our product.”

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”