192 Intercom Testimonials

“In-context messaging lets us form 1:1 connections with our users. They now quickly find value with our product.”

"Ultimately, Intercom connects the dots between the customer experience and our products. That lets us learn and innovate much faster."

“As the volume of sales related chats increased, it only made sense to dedicate sales resources to these chats."

“Overall we have seen in-app messages convert 8x higher than the same messages sent by email.”

“Since switching to Intercom for live chat support, our team can handle 179% more cases versus our previous solution.”

“Our CSAT scores improved by 5% and our inbound conversation volume decreased by 25% because customers can answer questions on their own.”

“Intercom’s workflows make our team more productive, and our customers like how easy it is to get an answer from us.”

“Answer Bot helps us build a better customer experience. It resolves 1 in 5 of all our inbound conversations!”

"We use Intercom across every part of our business. We’re a small team, but Intercom helps us grow our customer base while scaling our headcount thoughtfully."

"With Intercom we reach the right people using our product and forge relationships. This is gold."

“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution.”

"New users who took the tour activated at 4x our current rate."

“We’ve increased our activation rate by 10%."

"Our 10x growth in the last 5 years wouldn’t have been possible without Intercom."

“Of the opportunities referred to us by Intercom, 51% have resulted in closed won deals — that's a high win rate for us.”