181 Intercom Testimonials

"With our expansion, we faced significant challenges in managing customer interactions and support efficiently. Our existing system was overwhelmed, leading to delayed responses and decreased customer satisfaction."

"Fin has really blown us away with the customer satisfaction levels. By giving bandwidth back to support, they’re able to bump up their own personal customer satisfaction levels as well."

“Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.”

“In-context messaging lets us form 1:1 connections with our users. They now quickly find value with our product.”

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

“Our welcome message prompts conversations we might not have had without the Messenger. Now, 30% of paid signups are attributed to Intercom.”

“Overall we have seen in-app messages convert 8x higher than the same messages sent by email.”

“Since switching to Intercom for live chat support, our team can handle 179% more cases versus our previous solution.”

“Our CSAT scores improved by 5% and our inbound conversation volume decreased by 25% because customers can answer questions on their own.”

“Intercom’s workflows make our team more productive, and our customers like how easy it is to get an answer from us.”

“Answer Bot helps us build a better customer experience. It resolves 1 in 5 of all our inbound conversations!”

"We use Intercom across every part of our business. We’re a small team, but Intercom helps us grow our customer base while scaling our headcount thoughtfully."

"With Intercom we reach the right people using our product and forge relationships. This is gold."

“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution.”

"New users who took the tour activated at 4x our current rate."