“There’s still skepticism in healthcare around AI, and that’s understandable as healthcare is held to a higher standard, But with the right safeguards and the right partner, it’s absolutely possible to scale safely and deliver better experiences.”

“The thing I noticed the most about the Inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”

"With Intercom, you get all the right context to solve real people’s problems. This is important if you want to treat your customers like people rather than like tickets."

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

“Our welcome message prompts conversations we might not have had without the Messenger. Now, 30% of paid signups are attributed to Intercom.”

“Overall we have seen in-app messages convert 8x higher than the same messages sent by email.”

“Since switching to Intercom for live chat support, our team can handle 179% more cases versus our previous solution.”

“Our CSAT scores improved by 5% and our inbound conversation volume decreased by 25% because customers can answer questions on their own.”

“Intercom’s workflows make our team more productive, and our customers like how easy it is to get an answer from us.”

“Answer Bot helps us build a better customer experience. It resolves 1 in 5 of all our inbound conversations!”

"We use Intercom across every part of our business. We’re a small team, but Intercom helps us grow our customer base while scaling our headcount thoughtfully."

"With Intercom we reach the right people using our product and forge relationships. This is gold."

“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution.”

"New users who took the tour activated at 4x our current rate."

“We’ve increased our activation rate by 10%."