194 Intercom Testimonials

“Since switching to Intercom, we’ve doubled our CSAT scores and reduced first contact to resolution from 30 minutes to 2 minutes.”

"Intercom's Fin is such a game changer for customer support. It reads our knowledge base and answers customers' questions within seconds. Customers get answers faster, and we have more time to focus on making a great product."

“We've had incredible user growth on both our free platform and paid platforms. A big portion of that is the engagement driven through Intercom.”

“Our welcome message prompts conversations we might not have had without the Messenger. Now, 30% of paid signups are attributed to Intercom.”

“Overall we have seen in-app messages convert 8x higher than the same messages sent by email.”

“Since switching to Intercom for live chat support, our team can handle 179% more cases versus our previous solution.”

“Our CSAT scores improved by 5% and our inbound conversation volume decreased by 25% because customers can answer questions on their own.”

“Intercom’s workflows make our team more productive, and our customers like how easy it is to get an answer from us.”

“Answer Bot helps us build a better customer experience. It resolves 1 in 5 of all our inbound conversations!”

"We use Intercom across every part of our business. We’re a small team, but Intercom helps us grow our customer base while scaling our headcount thoughtfully."

"With Intercom we reach the right people using our product and forge relationships. This is gold."

“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution.”

"New users who took the tour activated at 4x our current rate."

“We’ve increased our activation rate by 10%."

"Our 10x growth in the last 5 years wouldn’t have been possible without Intercom."