192 Intercom Testimonials

"Number one challenge [was] balancing our free product with becoming the enterprise Link Management Platform that marketers are telling us they need.”

“Intercom’s workflows make our team more productive, and our customers like how easy it is to get an answer from us.”

"New users who took the tour activated at 4x our current rate."

“Customers who use our Intercom app retain 60% better and bring a 9% higher MRR than our average customer.”

“Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.”

“We automatically resolve 25% of customer queries across desktop and mobile using Intercom bots.”

“We've found in-app messages to be the most effective way to increase engagement with our mobile users.”

"Our response time used to be in the multi-hour range, but with Intercom, we’ve been able to drop that to 10 minutes."

"We felt that phone support was a very inefficient way of working, and we could get swamped with volume without knowing when it was coming, or what the topic may be."

"We were looking for something far more effective, and that’s where we found Intercom."

"Creating exceptional customer experiences is central to Guru's mission. One of our core values is to 'create advocates' through all of our customer interactions. Intercom enables us to stay connected to our customers in personalized and impactful ways."

“We try to keep our support outreach as proactive as possible. It makes for a much more seamless customer experience if our customers know about an update or product issue before they find it out on their own. We want to keep our users in the know as best as we can. Intercom’s outbound messaging makes this process seamless and scalable.”

"We did try other solutions like Enghouse chat, but Intercom was lightyears ahead of everybody and is really easy to install."

“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution.”

"I'm always searching for ways to improve Intercom for my team and our customers. Interconnected is the best place to discover how others use Intercom and learn what works best!"