"Intercom reduces the usual barriers for us to capture leads. If your initial interaction with a company is a cool website with friendly language, and then you have to fill out a big form to get any questions answered, that’s not a great experience."

"We needed an easy-to-use platform that could stretch to meet all of our needs, and that’s what we got with Intercom. All of the add-ons and integrations that Intercom offers empower us to create great customer experiences and constantly evolve our service."

"Intercom's Fin is such a game changer for customer support. It reads our knowledge base and answers customers' questions within seconds. Customers get answers faster, and we have more time to focus on making a great product."

"Our 10x growth in the last 5 years wouldn’t have been possible without Intercom."

“Of the opportunities referred to us by Intercom, 51% have resulted in closed won deals — that's a high win rate for us.”

“Customers who use our Intercom app retain 60% better and bring a 9% higher MRR than our average customer.”

“Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.”

“We automatically resolve 25% of customer queries across desktop and mobile using Intercom bots.”

“We've found in-app messages to be the most effective way to increase engagement with our mobile users.”

"Our response time used to be in the multi-hour range, but with Intercom, we’ve been able to drop that to 10 minutes."

"We felt that phone support was a very inefficient way of working, and we could get swamped with volume without knowing when it was coming, or what the topic may be."

"We were looking for something far more effective, and that’s where we found Intercom."

"Creating exceptional customer experiences is central to Guru's mission. One of our core values is to 'create advocates' through all of our customer interactions. Intercom enables us to stay connected to our customers in personalized and impactful ways."

“We try to keep our support outreach as proactive as possible. It makes for a much more seamless customer experience if our customers know about an update or product issue before they find it out on their own. We want to keep our users in the know as best as …

"We did try other solutions like Enghouse chat, but Intercom was lightyears ahead of everybody and is really easy to install."