192 Intercom Testimonials

"I’m a big fan of utilizing technology, because you can hire more people to answer customers’ questions, but it’s expensive and unscalable."

"For us, the best thing about Intercom is how it seamlessly blends automation, AI, and a conversational approach to customer support."

"Smartly was founded with the philosophy that “everyone does support”. This is definitely a valuable approach for any growing startup to experiment with."

"We did try other solutions like Enghouse chat, but Intercom was lightyears ahead of everybody and is really easy to install."

“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution.”

"I'm always searching for ways to improve Intercom for my team and our customers. Interconnected is the best place to discover how others use Intercom and learn what works best!"

"Thanks to Intercom, we’ve decreased the number of conversations with clients by 30% while keeping our customer satisfaction score at 90%."

"We had difficulties with Zendesk not being a plug-and-play solution. Design and engineering resources are needed to get set up. Intercom was easy to configure and implement while offering the ability to provide conversational support."

"A key value differentiator of Intercom compared with Zendesk was its ability to offer proactive and self-serve support capabilities."

"Intercom’s proactive and self-serve support capabilities are really powerful for us on the customer success and care teams."

"Our sales, support, and e-commerce teams are now on a single platform, greatly improving our overall customer experience and team efficiency."

"Intercom is pivotal for us, it’s the one and only way that we’re able to talk to our customers in real time. It really helps us engage with them."

"When I joined the team, we were using Drift. I lobbied to make the switch to Intercom because of its superior UX and automation capabilities."

"With email, you can give customers the documentation they need with some insights into how the feature works, but nothing beats actually having them try it out for themselves within the product."

"Knowing that there’s someone with you and on your side when you’re facing tough times can have such an impact."