182 Intercom Testimonials

"Once COVID hit, the question was, how do we act? Not only in a way that makes sense for the business, but being really empathetic to our customers."

“We’re only a month into this journey, and honestly, it’s hard for us to imagine how things happened before.”

"The great thing about Intercom is that the solution grows with us. The needs we had in the past have been met, and the new features that Intercom regularly releases help address our challenges today – and also those of tomorrow."

“We try to keep our support outreach as proactive as possible. It makes for a much more seamless customer experience if our customers know about an update or product issue before they find it out on their own. We want to keep our users in the know as best as we can. Intercom’s outbound messaging makes this process seamless and scalable.”

"We did try other solutions like Enghouse chat, but Intercom was lightyears ahead of everybody and is really easy to install."

“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution.”

"I'm always searching for ways to improve Intercom for my team and our customers. Interconnected is the best place to discover how others use Intercom and learn what works best!"

"Thanks to Intercom, we’ve decreased the number of conversations with clients by 30% while keeping our customer satisfaction score at 90%."

"We had difficulties with Zendesk not being a plug-and-play solution. Design and engineering resources are needed to get set up. Intercom was easy to configure and implement while offering the ability to provide conversational support."

"A key value differentiator of Intercom compared with Zendesk was its ability to offer proactive and self-serve support capabilities."

"Intercom’s proactive and self-serve support capabilities are really powerful for us on the customer success and care teams."

"Our sales, support, and e-commerce teams are now on a single platform, greatly improving our overall customer experience and team efficiency."

"Intercom is pivotal for us, it’s the one and only way that we’re able to talk to our customers in real time. It really helps us engage with them."

"When I joined the team, we were using Drift. I lobbied to make the switch to Intercom because of its superior UX and automation capabilities."

"With email, you can give customers the documentation they need with some insights into how the feature works, but nothing beats actually having them try it out for themselves within the product."