194 Intercom Testimonials

"Fin has really blown us away with the customer satisfaction levels. By giving bandwidth back to support, they’re able to bump up their own personal customer satisfaction levels as well."

"We felt that phone support was a very inefficient way of working, and we could get swamped with volume without knowing when it was coming, or what the topic may be."

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

"I'm always searching for ways to improve Intercom for my team and our customers. Interconnected is the best place to discover how others use Intercom and learn what works best!"

"Thanks to Intercom, we’ve decreased the number of conversations with clients by 30% while keeping our customer satisfaction score at 90%."

"We had difficulties with Zendesk not being a plug-and-play solution. Design and engineering resources are needed to get set up. Intercom was easy to configure and implement while offering the ability to provide conversational support."

"A key value differentiator of Intercom compared with Zendesk was its ability to offer proactive and self-serve support capabilities."

"Intercom’s proactive and self-serve support capabilities are really powerful for us on the customer success and care teams."

"Our sales, support, and e-commerce teams are now on a single platform, greatly improving our overall customer experience and team efficiency."

"Intercom is pivotal for us, it’s the one and only way that we’re able to talk to our customers in real time. It really helps us engage with them."

"When I joined the team, we were using Drift. I lobbied to make the switch to Intercom because of its superior UX and automation capabilities."

"With email, you can give customers the documentation they need with some insights into how the feature works, but nothing beats actually having them try it out for themselves within the product."

"Knowing that there’s someone with you and on your side when you’re facing tough times can have such an impact."

"Our Integrated Benefits team has been working with the state of Minnesota to build a new integrated public benefits application. Now, clients from several counties across the state can apply for multiple programs, all from one mobile-friendly website."

"We find Intercom to be extremely useful as a customer support tool that really goes the extra mile. It makes getting in touch with us a great experience, and offers lots of features that make us more efficient."