194 Intercom Testimonials

"Intercom's platform has saved us around €50k ($55k) in salary costs over the past five months and we know that the headcount costs we’ll save with Intercom’s automation will scale exponentially the more that we grow."

"Fin AI Copilot has been especially beneficial for our newer team members who are still learning. I'm seeing newer members that join are ramping up in their skill and ability faster as they're able to leverage this additional source for help."

“We automatically resolve 25% of customer queries across desktop and mobile using Intercom bots.”

"We find Intercom to be extremely useful as a customer support tool that really goes the extra mile. It makes getting in touch with us a great experience, and offers lots of features that make us more efficient."

"Intercom has definitely changed the way we support our customers. In our industry, customers want quick answers and resolutions, both of which we’re now able to provide."

"I’ve come over to this side and embraced chat because it’s fast, it gets stuff done, and it gets the customer up and running."

"When new engineers start to dig into Intercom and the API, they always say things like, ‘Oh my gosh, every product should have an API like this – the things we can do, the data we can extract!"

"We made the switch to Intercom for a number of reasons: the assignment system and UX from a nurture perspective are better and we’re a fast-growing company, so we wanted to have a partner that had the same growth mindset."

"We need to continue to deliver that same level of customer experience at scale. We're growing incredibly rapidly and we need a tool to really be nimble and agile and grow with us."

"When customers get stuck, of course there’s a risk of churn. We want to unblock them as fast as possible, and sometimes the fastest way of doing that is to enable them to find answers themselves."

“Because of that, we found that it was inefficient for both our team and our customers, and led to several problems that we needed to solve.”

"Initially, we only used Intercom for our technical support, then we added the Sales team, and then Marketing. We’re always happy to try Intercom’s new features as we know they’re going to make our lives a lot easier."

"It’s great that we’re able to customize our messaging to suit the playful voice and tone of our brand and reach customers where they are."

"Once COVID hit, the question was, how do we act? Not only in a way that makes sense for the business, but being really empathetic to our customers."

"As we were growing, we were looking for ways to get rid of the traditional phone calls, emails, and things like that. We were using Olark chat, but it wasn’t very flexible."