“Intercom gives us insights into busy and slow hours which help determine our staffing decisions. We can see week over week where our busiest hours are to finetune hours across our global team to ensure we have enough coverage at all times.”

"Fin has really blown us away with the customer satisfaction levels. By giving bandwidth back to support, they’re able to bump up their own personal customer satisfaction levels as well."

"After all, we’re developers building tools for other developers. We get it, and it’s super important for us to keep building a product that addresses the needs of our growing user base. Intercom helps all of us at Codeship empathize better with our customers and make them feel like we …

"Intercom has definitely changed the way we support our customers. In our industry, customers want quick answers and resolutions, both of which we’re now able to provide."

"I’ve come over to this side and embraced chat because it’s fast, it gets stuff done, and it gets the customer up and running."

"When new engineers start to dig into Intercom and the API, they always say things like, ‘Oh my gosh, every product should have an API like this – the things we can do, the data we can extract!"

"We made the switch to Intercom for a number of reasons: the assignment system and UX from a nurture perspective are better and we’re a fast-growing company, so we wanted to have a partner that had the same growth mindset."

"We need to continue to deliver that same level of customer experience at scale. We're growing incredibly rapidly and we need a tool to really be nimble and agile and grow with us."

"When customers get stuck, of course there’s a risk of churn. We want to unblock them as fast as possible, and sometimes the fastest way of doing that is to enable them to find answers themselves."

“Because of that, we found that it was inefficient for both our team and our customers, and led to several problems that we needed to solve.”

"Initially, we only used Intercom for our technical support, then we added the Sales team, and then Marketing. We’re always happy to try Intercom’s new features as we know they’re going to make our lives a lot easier."

"It’s great that we’re able to customize our messaging to suit the playful voice and tone of our brand and reach customers where they are."

"Once COVID hit, the question was, how do we act? Not only in a way that makes sense for the business, but being really empathetic to our customers."

"As we were growing, we were looking for ways to get rid of the traditional phone calls, emails, and things like that. We were using Olark chat, but it wasn’t very flexible."

"Resolution Bot has been a tremendous help to our team. It’s saving our customers 3,600 hours per month with its instant answers."