“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution.”

"Our Integrated Benefits team has been working with the state of Minnesota to build a new integrated public benefits application. Now, clients from several counties across the state can apply for multiple programs, all from one mobile-friendly website."

"We love the Messenger's teammate profiles - they allow us to show more personality, making it clear there's real people helping our customers - rather than faceless agents and this helps us build positive relationships."

"Intercom apps save us at least 20% of our time—since 2015 we’ve saved 1 year of work for each of our support, marketing, and sales teams."

"Before Intercom, we used Zendesk for our customer support, but the platform wasn’t working for most of our team."

"If we see an increase in chat interactions beyond what we expected, we know something has happened. In these situations, we can go into Intercom and see what our customers are saying to identify the issue and proactively resolve it."

"I’m a big fan of utilizing technology, because you can hire more people to answer customers’ questions, but it’s expensive and unscalable."

"We don’t want to make it hard for people to talk to us. If someone needs help, we’re going to be there for them."

"The benefit of using Intercom side by side with other point solutions is that it gives you both live insight, when customers are on our website, and offline insight, when they leave and we need to re-engage them at a later stage."

"We’ve seen our engagement rates rise by 25–30%, product activation has increased by 11% across the board, and [Intercom's] automation capabilities have helped us to scale our efforts without increasing headcount, which has saved us $1 million."

"Having our Support and Customer Success teams working in a single platform saves us a lot of time and makes it easy to create strong experiences for our customers."

"We needed an easy-to-use platform that could stretch to meet all of our needs, and that’s what we got with Intercom. All of the add-ons and integrations that Intercom offers empower us to create great customer experiences and constantly evolve our service."

"Intercom is a platform that has allowed us to be highly professional towards our customers and create a frictionless line of communication with them, which is super important."

"What we love the most about Intercom is the speed at which we can access KPI data that helps ensure we are always providing and maintaining the best possible customer experience. This insight also enables faster training opportunities for our teams."

"Custom Bots have been super successful for us, judging by the revenue booked through Intercom, which has increased by 600% in less than a year."