"Before moving to Intercom we were using Zendesk – but found the experience challenging and a bit dated. I wanted to create a different customer experience and Intercom were thinking about AI really early. With Fin we saw 35-40% deflection rate just in our trial. The biggest win for me …

"Initially, we only used Intercom for our technical support, then we added the Sales team, and then Marketing. We’re always happy to try Intercom’s new features as we know they’re going to make our lives a lot easier."

“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution.”

"Intercom helps us to have frictionless conversations with our customers and prospects, drive ongoing engagement, and delight our customers."

"Intercom apps save us at least 20% of our time—since 2015 we’ve saved 1 year of work for each of our support, marketing, and sales teams."

"Before Intercom, we used Zendesk for our customer support, but the platform wasn’t working for most of our team."

"If we see an increase in chat interactions beyond what we expected, we know something has happened. In these situations, we can go into Intercom and see what our customers are saying to identify the issue and proactively resolve it."

"I’m a big fan of utilizing technology, because you can hire more people to answer customers’ questions, but it’s expensive and unscalable."

"We don’t want to make it hard for people to talk to us. If someone needs help, we’re going to be there for them."

"The benefit of using Intercom side by side with other point solutions is that it gives you both live insight, when customers are on our website, and offline insight, when they leave and we need to re-engage them at a later stage."

"We’ve seen our engagement rates rise by 25–30%, product activation has increased by 11% across the board, and [Intercom's] automation capabilities have helped us to scale our efforts without increasing headcount, which has saved us $1 million."

"Having our Support and Customer Success teams working in a single platform saves us a lot of time and makes it easy to create strong experiences for our customers."

"We needed an easy-to-use platform that could stretch to meet all of our needs, and that’s what we got with Intercom. All of the add-ons and integrations that Intercom offers empower us to create great customer experiences and constantly evolve our service."

"Intercom is a platform that has allowed us to be highly professional towards our customers and create a frictionless line of communication with them, which is super important."

"What we love the most about Intercom is the speed at which we can access KPI data that helps ensure we are always providing and maintaining the best possible customer experience. This insight also enables faster training opportunities for our teams."