192 Intercom Testimonials

"Intercom's platform has saved us around €50k ($55k) in salary costs over the past five months and we know that the headcount costs we’ll save with Intercom’s automation will scale exponentially the more that we grow."

“Intercom enables us to build relationships with our prospects and customers across every touchpoint of our customer lifecycle. It’s played a critical role in growing our Paid Subscriptions business and allows us to create a more consistent and personal customer experience.”

"Intercom is very user-friendly and allows our team at MOO to focus more intently on the customer in front of us, ensuring we provide exceptional service. The constant product updates show they listen to customer feedback, enabling us to improve the experience for our teams and our customers. Since adding Intercom, our customers ability to self-serve has increased by +28%."

"What we love the most about Intercom is the speed at which we can access KPI data that helps ensure we are always providing and maintaining the best possible customer experience. This insight also enables faster training opportunities for our teams."

"Custom Bots have been super successful for us, judging by the revenue booked through Intercom, which has increased by 600% in less than a year."

"Intercom can always grow with us. Other companies will hit a roof, but with Intercom, whatever size company you are, it will fit and grow with you."

"We really like Intercom’s UI and we know that it provides an outstanding experience for our customers, which we feel pretty great about. It’s as simple as that!"

"Many of us at Otus are former educators, and we know just how little time teachers have to spend on technology. That’s why it was important to us that our communications solution could streamline our efforts and save our customers time."

"I've used Zendesk in the past. Intercom is easy to use, the UI is good and the features are well integrated. It brings our inbound and outbound comms together to give us a holistic view of the customer, which isn't the case with some other platforms."

"Other tools like Salesforce and Zendesk don’t give you as much understanding of customer insights and enable them to self-serve before they get to a human. We needed a solution that could offer an all-in-one multilingual package, and Intercom delivered."

"The Intercom Messenger is more than just a chat, it allows us to interact with people visiting our website based on the pages they are on. If someone is browsing in French, we send them a message related to the pages they are viewing in the right language."

"I’ve worked in companies where marketing and customer support were separate. I love that Intercom allows us all to work in the same platform so there’s a shared overview of all communications that are happening with our customers. It’s very valuable."

"The great thing about Intercom is that the solution grows with us. The needs we had in the past have been met, and the new features that Intercom regularly releases help address our challenges today – and also those of tomorrow."

"Having a unified ecosystem for customer communication, which Intercom provides, has enabled us to go from spending $51 per support interaction to $10 in two years. We’ve reduced our costs while providing our customers with a better experience."

"The richness of information and insights that Intercom is able to provide, and the ease with which we are able to get to those insights, is Intercom's secret sauce."