194 Intercom Testimonials

“Because of that, we found that it was inefficient for both our team and our customers, and led to several problems that we needed to solve.”

“We automatically resolve 25% of customer queries across desktop and mobile using Intercom bots.”

"We’ve seen our engagement rates rise by 25–30%, product activation has increased by 11% across the board, and [Intercom's] automation capabilities have helped us to scale our efforts without increasing headcount, which has saved us $1 million."

"Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized."

"Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically."

"Intercom Would massively recommend Intercom as a support product - great UX for both sides, and very powerful."

“We’ve been able to scale our real-time support because Resolution Bot instantly resolves 38% of our customers’ questions.”

“The thing I noticed the most about the Inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”

"Our welcome experience is all built within a Series. The welcome tour completion rate is currently sitting at 39%, compared with the industry average of 23%, and the 8% completion rate we were seeing with our previous solution."

"Intercom’s personal communication style has been really core to our culture and personality, even as we’ve grown from a company with 20 people to one with 200 people."

"I’m excited for the future of our partnership with Intercom as we continue to adopt more of the platform’s AI-powered solutions across our entire support organization."

"If we were to try and build our own in-platform tools to do the jobs of Intercom’s features like Product Tours, Banners, and Tooltips, it would cost us a ton of time and money and severely impact our product roadmap."

"To date, [Articles] has helped 78.8% of our customers to self-serve answers to their own questions. That amounts to more than 250,000 inbound queries that we were able to resolve without human intervention."

"Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations."

"We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service."