"Previously, each of our agents could handle a couple of emails at a time. Now, they can handle 10 conversations."

"After all, we’re developers building tools for other developers. We get it, and it’s super important for us to keep building a product that addresses the needs of our growing user base. Intercom helps all of us at Codeship empathize better with our customers and make them feel like we …

"Smartly was founded with the philosophy that “everyone does support”. This is definitely a valuable approach for any growing startup to experiment with."

"Fast response times are critical to customer success, and with Intercom we’ve been able to reduce our first-response time to under five minutes – while keeping our CSAT at 90%."

"When we first started using Intercom, we had an NPS of less than five. Since then, we've increased it to eight. Intercom has played a crucial role in that by enabling us to provide quick, in-context support to our customers and fix their issues."

"Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized."

"Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically."

"Intercom Would massively recommend Intercom as a support product - great UX for both sides, and very powerful."

“We’ve been able to scale our real-time support because Resolution Bot instantly resolves 38% of our customers’ questions.”

“The thing I noticed the most about the Inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”

"Our welcome experience is all built within a Series. The welcome tour completion rate is currently sitting at 39%, compared with the industry average of 23%, and the 8% completion rate we were seeing with our previous solution."

"Intercom’s personal communication style has been really core to our culture and personality, even as we’ve grown from a company with 20 people to one with 200 people."

"I’m excited for the future of our partnership with Intercom as we continue to adopt more of the platform’s AI-powered solutions across our entire support organization."

"If we were to try and build our own in-platform tools to do the jobs of Intercom’s features like Product Tours, Banners, and Tooltips, it would cost us a ton of time and money and severely impact our product roadmap."

"To date, [Articles] has helped 78.8% of our customers to self-serve answers to their own questions. That amounts to more than 250,000 inbound queries that we were able to resolve without human intervention."