182 Intercom Testimonials

"Giving prospects and customers a way to reach out to us on our marketing site via the Intercom Messenger has tremendously increased our sign up rates."

“We’ve been able to scale our real-time support because Resolution Bot instantly resolves 38% of our customers’ questions.”

“Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.”

"Fast response times are critical to customer success, and with Intercom we’ve been able to reduce our first-response time to under five minutes – while keeping our CSAT at 90%."

"When we first started using Intercom, we had an NPS of less than five. Since then, we've increased it to eight. Intercom has played a crucial role in that by enabling us to provide quick, in-context support to our customers and fix their issues."

"Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized."

"Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically."

"Intercom Would massively recommend Intercom as a support product - great UX for both sides, and very powerful."

“The thing I noticed the most about the Inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”

"Our welcome experience is all built within a Series. The welcome tour completion rate is currently sitting at 39%, compared with the industry average of 23%, and the 8% completion rate we were seeing with our previous solution."

"Intercom’s personal communication style has been really core to our culture and personality, even as we’ve grown from a company with 20 people to one with 200 people."

"I’m excited for the future of our partnership with Intercom as we continue to adopt more of the platform’s AI-powered solutions across our entire support organization."

"If we were to try and build our own in-platform tools to do the jobs of Intercom’s features like Product Tours, Banners, and Tooltips, it would cost us a ton of time and money and severely impact our product roadmap."

"To date, [Articles] has helped 78.8% of our customers to self-serve answers to their own questions. That amounts to more than 250,000 inbound queries that we were able to resolve without human intervention."

"Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations."