"It’s great that we’re able to customize our messaging to suit the playful voice and tone of our brand and reach customers where they are."

"We don’t want to make it hard for people to talk to us. If someone needs help, we’re going to be there for them."

"Once COVID hit, the question was, how do we act? Not only in a way that makes sense for the business, but being really empathetic to our customers."

"Since implementing Fin, it's really helped us to bring our customer service to the next level."

"With our expansion, we faced significant challenges in managing customer interactions and support efficiently. Our existing system was overwhelmed, leading to delayed responses and decreased customer satisfaction."

"The biggest benefit of Intercom is being able to house the vast majority of our needs under one roof. It’s a one-stop shop for being able to support our users and ensure that they’re having a fantastic experience with our products."

"Intercom's platform has saved us around €50k ($55k) in salary costs over the past five months and we know that the headcount costs we’ll save with Intercom’s automation will scale exponentially the more that we grow."

"All of the answers to our frequently asked questions already existed in our site and app, but people just weren’t finding them. We saw Fin as a great opportunity to serve up our content in a way that was more easily accessible to our customers."

"We had a brief period where we looked at Zendesk and actually started trying to implement it. Within a week, we pivoted back."

"Without Intercom or the type of technology they provide, it'd be challenging to manage your business."

"The most significant benefit of Intercom for us is undoubtedly the transparency it brings to our customer service."

"Previously, each of our agents could handle a couple of emails at a time. Now, they can handle 10 conversations."

"For us, the best thing about Intercom is how it seamlessly blends automation, AI, and a conversational approach to customer support."

"We were using Intercom for chat and Zendesk for ticketing, but have now moved all support requests and workflows into Intercom. We’re saving money, agent time, and delivering a faster and more personalized experience to customers."

"Fin exceeded expectations! In the 1st week, our automated resolution rate increased from 18% to 29%."