192 Intercom Testimonials

"When I joined the team, we were using Drift. I lobbied to make the switch to Intercom because of its superior UX and automation capabilities."

“It’s an ongoing initiative. We’re constantly creating Snippets based on chats that land in the support inbox when Fin misunderstood a query, It was very rewarding seeing the results improve as we optimised our knowledge base for Fin.”

“Intercom gives us insights into busy and slow hours which help determine our staffing decisions. We can see week over week where our busiest hours are to finetune hours across our global team to ensure we have enough coverage at all times.”

"We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service."

"Since implementing Fin, it's really helped us to bring our customer service to the next level."

"With our expansion, we faced significant challenges in managing customer interactions and support efficiently. Our existing system was overwhelmed, leading to delayed responses and decreased customer satisfaction."

"The biggest benefit of Intercom is being able to house the vast majority of our needs under one roof. It’s a one-stop shop for being able to support our users and ensure that they’re having a fantastic experience with our products."

"Intercom's platform has saved us around €50k ($55k) in salary costs over the past five months and we know that the headcount costs we’ll save with Intercom’s automation will scale exponentially the more that we grow."

"All of the answers to our frequently asked questions already existed in our site and app, but people just weren’t finding them. We saw Fin as a great opportunity to serve up our content in a way that was more easily accessible to our customers."

"We had a brief period where we looked at Zendesk and actually started trying to implement it. Within a week, we pivoted back."

"Without Intercom or the type of technology they provide, it'd be challenging to manage your business."

"The most significant benefit of Intercom for us is undoubtedly the transparency it brings to our customer service."

"Previously, each of our agents could handle a couple of emails at a time. Now, they can handle 10 conversations."

"For us, the best thing about Intercom is how it seamlessly blends automation, AI, and a conversational approach to customer support."

"We were using Intercom for chat and Zendesk for ticketing, but have now moved all support requests and workflows into Intercom. We’re saving money, agent time, and delivering a faster and more personalized experience to customers."