"I really wanted a tool that not only looked good but also felt great to use. So having something like Intercom that's nicely designed and has nice keyboard shortcuts – those are the little things that make your life quicker and easier."

"With Fin, we saw an AI agent that could give customers accurate answers quickly – and crucially, escalate to a teammate when needed, whether that’s a member of the customer team, a clinician, or a health coach, That was key for us."

"I know Intercom isn’t live chat, but the way the in-app messenger looks and responds so quickly it makes it feel that way to our customers. Except you’re better than live chat because we can see customer information and previous conversations in the same dashboard."

"We were using Intercom for chat and Zendesk for ticketing, but have now moved all support requests and workflows into Intercom. We’re saving money, agent time, and delivering a faster and more personalized experience to customers."

"Fin exceeded expectations! In the 1st week, our automated resolution rate increased from 18% to 29%."

"Fin AI Copilot has been especially beneficial for our newer team members who are still learning. I'm seeing newer members that join are ramping up in their skill and ability faster as they're able to leverage this additional source for help."

"I've been part of a number of organizations and used many different platforms, but I can honestly say Intercom is the most intuitive. Additionally, the out-of-the-box reporting meets 90% of what I need, with just a bit of tuning."

"People are really enjoying interacting with Fin AI Agent – we have an overall CSAT of 95%. The coolest feedback I received was from a customer who went on LinkedIn to compliment the support they received. And the best part? They were talking to Fin."

"AI makes support teams happier because it reduces the number of queries they have to handle, making their workload far more manageable."

"Our team has been using the new AI Inbox features a lot, and have found the tools useful for generating new responses to customer issues, adding variety to our usual canned responses."

"Fin has really opened up the doors for our teams to take much needed vacation time without having to panic plan or cause unnecessary stress on the rest of the team."

"Intercom's Fin is such a game changer for customer support. It reads our knowledge base and answers customers' questions within seconds. Customers get answers faster, and we have more time to focus on making a great product."

"We chose to move from Zendesk and partner with Intercom due to their massive investment in customer and agent experience within the platform and a real focus on agent tools, AI, and the fact that they integrate with all the key technology providers that most businesses use heavily."

"Fin AI Agent gives us the ability to save on a new hire and enables our team to concentrate on more complex, technical requests, which in turn, speeds up our entire bug resolution process."

"Fin AI Copilot helps our team find expert content quickly, no extra apps or tabs needed. This leads to better, easier experiences for employees and customers like never before."