194 Intercom Testimonials

“Because of that, we found that it was inefficient for both our team and our customers, and led to several problems that we needed to solve.”

“We automatically resolve 25% of customer queries across desktop and mobile using Intercom bots.”

"We’ve seen our engagement rates rise by 25–30%, product activation has increased by 11% across the board, and [Intercom's] automation capabilities have helped us to scale our efforts without increasing headcount, which has saved us $1 million."

"Fin AI Copilot has been especially beneficial for our newer team members who are still learning. I'm seeing newer members that join are ramping up in their skill and ability faster as they're able to leverage this additional source for help."

"I've been part of a number of organizations and used many different platforms, but I can honestly say Intercom is the most intuitive. Additionally, the out-of-the-box reporting meets 90% of what I need, with just a bit of tuning."

"People are really enjoying interacting with Fin AI Agent – we have an overall CSAT of 95%. The coolest feedback I received was from a customer who went on LinkedIn to compliment the support they received. And the best part? They were talking to Fin."

"AI makes support teams happier because it reduces the number of queries they have to handle, making their workload far more manageable."

"Our team has been using the new AI Inbox features a lot, and have found the tools useful for generating new responses to customer issues, adding variety to our usual canned responses."

"Fin has really opened up the doors for our teams to take much needed vacation time without having to panic plan or cause unnecessary stress on the rest of the team."

"Intercom's Fin is such a game changer for customer support. It reads our knowledge base and answers customers' questions within seconds. Customers get answers faster, and we have more time to focus on making a great product."

"I really wanted a tool that not only looked good but also felt great to use. So having something like Intercom that's nicely designed and has nice keyboard shortcuts – those are the little things that make your life quicker and easier."

"We chose to move from Zendesk and partner with Intercom due to their massive investment in customer and agent experience within the platform and a real focus on agent tools, AI, and the fact that they integrate with all the key technology providers that most businesses use heavily."

"Fin AI Agent gives us the ability to save on a new hire and enables our team to concentrate on more complex, technical requests, which in turn, speeds up our entire bug resolution process."

"Fin AI Copilot helps our team find expert content quickly, no extra apps or tabs needed. This leads to better, easier experiences for employees and customers like never before."

"Since we moved over to Intercom, we found the Intercom Phone functionality a valuable one to ensure all conversations and company data are logged in one place."