“We’re seeing 98% involvement with [Fin], which is incredible, and it’s independently resolving over half of all support requests without the need for human intervention."

“It’s an ongoing initiative. We’re constantly creating Snippets based on chats that land in the support inbox when Fin misunderstood a query, It was very rewarding seeing the results improve as we optimised our knowledge base for Fin.”

"We felt that phone support was a very inefficient way of working, and we could get swamped with volume without knowing when it was coming, or what the topic may be."

"Fin AI Copilot helps our team find expert content quickly, no extra apps or tabs needed. This leads to better, easier experiences for employees and customers like never before."

"Since we moved over to Intercom, we found the Intercom Phone functionality a valuable one to ensure all conversations and company data are logged in one place."

"With Intercom's AI-first customer service platform, we're now able to provide personalized support at scale, and at a faster pace across all our support channels. We can also anticipate and address customer needs before they even reach out."

"Fin has really blown us away with the customer satisfaction levels. By giving bandwidth back to support, they’re able to bump up their own personal customer satisfaction levels as well."

"We immediately started seeing CSAT improvements when we configured Intercom! It felt easy to use, easy for our users to talk to support, and felt super conversational. Using Intercom genuinely feels seamless."

"We can leverage Intercom’s automation capabilities to effectively triage and get down to the nitty gritty before we’ve even spoken with the customer, which makes it a much more seamless and efficient experience for them, as well as for our team."

"Intercom’s Knowledge Hub has made it so easy to see and manage everything that our support team needs in one place and has made our lives so much easier."

"Before implementing Fin AI Agent, each team member handled 1,200 tickets monthly. Now, Fin has reduced ticket handling by 60% and responds to 6,000-7,000 tickets each month."

"We use Fin AI Agent for all of our conversations. It speeds everything up because it can get to the cases before we do it and also gives the clearest answers to our customers."

"Before moving to Intercom we were using Zendesk – but found the experience challenging and a bit dated. I wanted to create a different customer experience and Intercom were thinking about AI really early. With Fin we saw 35-40% deflection rate just in our trial. The biggest win for me …

"We started using Fin AI Agent over email as soon as it was available and we love it! In the last 12 weeks, we've had an almost 70% resolution rate which is epic."

"Intercom has been a game-changer for us at Azazie! With their powerful AI, workflows, and tools, we've seamlessly scaled our operations without the need to double our team size. Meeting customer demand has never been smoother, leading to an impressive 98% CSAT score year to date."