182 Intercom Testimonials

"We expected that moving all of our grandfathered customers to new plans would take a year, but with Intercom’s help, we had 20% of them upgrade on the first day – that we didn’t expect."

"When we first started using Intercom, we had an NPS of less than five. Since then, we've increased it to eight. Intercom has played a crucial role in that by enabling us to provide quick, in-context support to our customers and fix their issues."

"To date, [Articles] has helped 78.8% of our customers to self-serve answers to their own questions. That amounts to more than 250,000 inbound queries that we were able to resolve without human intervention."

"Intercom is very user-friendly and allows our team at MOO to focus more intently on the customer in front of us, ensuring we provide exceptional service. The constant product updates show they listen to customer feedback, enabling us to improve the experience for our teams and our customers. Since adding Intercom, our customers ability to self-serve has increased by +28%."

"Intercom enables us to provide seamless customer service with adaptable workflows, forward-thinking technology, and a keen interest in our business and customers' needs. This empowers us to deliver a consistent 7-star experience to our customers every single day."

"Fin AI Agent's new personalized answers feature has been a game changer for us. In just one week, it resolved over half of the queries we received that previously required manual intervention – questions like 'What's the due date of my invoice?' It's brilliant, and we're super happy about it!"

"The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate, just a few clicks and you suddenly have a 24/7 new teammate!"

"Intercom's AI bot, Fin, is one of the best solutions I have ever come across."

"Smartly was founded with the philosophy that “everyone does support”. This is definitely a valuable approach for any growing startup to experiment with."

“We are committed to delivering exceptional user experiences, as we know this is a key piece of ensuring transformative AI goes well for humanity.”

“We’re only a month into this journey, and honestly, it’s hard for us to imagine how things happened before.”

“We’re seeing 98% involvement with [Fin], which is incredible, and it’s independently resolving over half of all support requests without the need for human intervention."

"Game changing product for support ticket automation and proactive customer support."

“Fin is only as good as the information it’s provided, and that’s where we came in, We focused on simplifying language, creating scannable support articles, and ensuring key terms and abbreviations are well-explained. Formatting, like numbered and bulleted lists, is also very important when it comes to AI content digestion.”​