181 Intercom Testimonials

“Answer Bot helps us build a better customer experience. It resolves 1 in 5 of all our inbound conversations!”

"I’ve worked in companies where marketing and customer support were separate. I love that Intercom allows us all to work in the same platform so there’s a shared overview of all communications that are happening with our customers. It’s very valuable."

"We were using Intercom for chat and Zendesk for ticketing, but have now moved all support requests and workflows into Intercom. We’re saving money, agent time, and delivering a faster and more personalized experience to customers."

"Intercom enables us to provide seamless customer service with adaptable workflows, forward-thinking technology, and a keen interest in our business and customers' needs. This empowers us to deliver a consistent 7-star experience to our customers every single day."

"Fin AI Agent's new personalized answers feature has been a game changer for us. In just one week, it resolved over half of the queries we received that previously required manual intervention – questions like 'What's the due date of my invoice?' It's brilliant, and we're super happy about it!"

"The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate, just a few clicks and you suddenly have a 24/7 new teammate!"

"Intercom's AI bot, Fin, is one of the best solutions I have ever come across."

"Smartly was founded with the philosophy that “everyone does support”. This is definitely a valuable approach for any growing startup to experiment with."

“We are committed to delivering exceptional user experiences, as we know this is a key piece of ensuring transformative AI goes well for humanity.”

“We’re only a month into this journey, and honestly, it’s hard for us to imagine how things happened before.”

“We’re seeing 98% involvement with [Fin], which is incredible, and it’s independently resolving over half of all support requests without the need for human intervention."

"Game changing product for support ticket automation and proactive customer support."

“Fin is only as good as the information it’s provided, and that’s where we came in, We focused on simplifying language, creating scannable support articles, and ensuring key terms and abbreviations are well-explained. Formatting, like numbered and bulleted lists, is also very important when it comes to AI content digestion.”​