“We’d love to bring Fin into those environments, Right now, that’s one of the hardest jobs on the team, trying to manage the volume and tone of community conversations in real time.”

"Intercom is very user-friendly and allows our team at MOO to focus more intently on the customer in front of us, ensuring we provide exceptional service. The constant product updates show they listen to customer feedback, enabling us to improve the experience for our teams and our customers. Since adding …

“Intercom is really changing the tone of our conversations. A conversation, by default, is much more casual than email, which can prevent tempers from flaring as we work out their support issue. Often the angry emails we received happened because people felt like they had to overcompensate and fill a …

"With Fin AI Agent's new personalized answers feature now retrieving critical order information from Shopify – including status updates and tracking details – even complex inquiries are resolved efficiently without involving our Customer Care team."

"Intercom enables us to provide seamless customer service with adaptable workflows, forward-thinking technology, and a keen interest in our business and customers' needs. This empowers us to deliver a consistent 7-star experience to our customers every single day."

"Fin AI Agent's new personalized answers feature has been a game changer for us. In just one week, it resolved over half of the queries we received that previously required manual intervention – questions like 'What's the due date of my invoice?' It's brilliant, and we're super happy about it!"

"The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate, just a few clicks and you suddenly have a 24/7 new teammate!"

"Intercom's AI bot, Fin, is one of the best solutions I have ever come across."

"Smartly was founded with the philosophy that “everyone does support”. This is definitely a valuable approach for any growing startup to experiment with."

“We are committed to delivering exceptional user experiences, as we know this is a key piece of ensuring transformative AI goes well for humanity.”

“We’re only a month into this journey, and honestly, it’s hard for us to imagine how things happened before.”

“We’re seeing 98% involvement with [Fin], which is incredible, and it’s independently resolving over half of all support requests without the need for human intervention."

"Game changing product for support ticket automation and proactive customer support."

“Fin is only as good as the information it’s provided, and that’s where we came in, We focused on simplifying language, creating scannable support articles, and ensuring key terms and abbreviations are well-explained. Formatting, like numbered and bulleted lists, is also very important when it comes to AI content digestion.”​

"We started to see that Fin wasn’t just doing a really good job with our tier one tickets that were easier to answer. With Fin Tasks and data connectors, we were able to configure it to answer tier two and even tier three questions, and connect it with our internal …