194 Intercom Testimonials

"What we love the most about Intercom is the speed at which we can access KPI data that helps ensure we are always providing and maintaining the best possible customer experience. This insight also enables faster training opportunities for our teams."

"Intercom apps save us at least 20% of our time—since 2015 we’ve saved 1 year of work for each of our support, marketing, and sales teams."

"We had difficulties with Zendesk not being a plug-and-play solution. Design and engineering resources are needed to get set up. Intercom was easy to configure and implement while offering the ability to provide conversational support."

"Intercom enables us to provide seamless customer service with adaptable workflows, forward-thinking technology, and a keen interest in our business and customers' needs. This empowers us to deliver a consistent 7-star experience to our customers every single day."

"Fin AI Agent's new personalized answers feature has been a game changer for us. In just one week, it resolved over half of the queries we received that previously required manual intervention – questions like 'What's the due date of my invoice?' It's brilliant, and we're super happy about it!"

"The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate, just a few clicks and you suddenly have a 24/7 new teammate!"

"Intercom's AI bot, Fin, is one of the best solutions I have ever come across."

"Smartly was founded with the philosophy that “everyone does support”. This is definitely a valuable approach for any growing startup to experiment with."

“We are committed to delivering exceptional user experiences, as we know this is a key piece of ensuring transformative AI goes well for humanity.”

“We’re only a month into this journey, and honestly, it’s hard for us to imagine how things happened before.”

“We’re seeing 98% involvement with [Fin], which is incredible, and it’s independently resolving over half of all support requests without the need for human intervention."

"Game changing product for support ticket automation and proactive customer support."

“Fin is only as good as the information it’s provided, and that’s where we came in, We focused on simplifying language, creating scannable support articles, and ensuring key terms and abbreviations are well-explained. Formatting, like numbered and bulleted lists, is also very important when it comes to AI content digestion.”​

"We started to see that Fin wasn’t just doing a really good job with our tier one tickets that were easier to answer. With Fin Tasks and data connectors, we were able to configure it to answer tier two and even tier three questions, and connect it with our internal systems for managing things like refunds."

“We’re in a world where lots is changing and we’re still learning about AI. The most important thing I would express to other CX leaders is that it’s crucial to have the right partners alongside you to teach you what you need to know to be successful in this world.”