192 Intercom Testimonials

"Ultimately, Intercom connects the dots between the customer experience and our products. That lets us learn and innovate much faster."

“Overall we have seen in-app messages convert 8x higher than the same messages sent by email.”

"With better engagement campaigns, answering questions around features in support has decreased immensely. That's allowed us to focus on the questions that really need our help."

“There’s still skepticism in healthcare around AI, and that’s understandable as healthcare is held to a higher standard, But with the right safeguards and the right partner, it’s absolutely possible to scale safely and deliver better experiences.”

"With Fin, we saw an AI agent that could give customers accurate answers quickly – and crucially, escalate to a teammate when needed, whether that’s a member of the customer team, a clinician, or a health coach, That was key for us."

“We’d love to bring Fin into those environments, Right now, that’s one of the hardest jobs on the team, trying to manage the volume and tone of community conversations in real time.”

“We want Fin wherever it can help, Not just answering tickets, but improving how users interact with the product, and how we learn from those interactions.”

“AI isn’t replacing people, It’s giving people the space to do more meaningful work. That’s the future we’re building toward.”

“I’ve always pushed our team to proactively reach out to users when they’re in the app with suggestions on how to better use our product. By automating inbound chats, we were able to drastically increase the amount of proactive outreach to in-app users. This resulted in more booked calls for our sales team and our account management team, two activities that improve our revenue very directly.”

“It’s an ongoing initiative. We’re constantly creating Snippets based on chats that land in the support inbox when Fin misunderstood a query, It was very rewarding seeing the results improve as we optimised our knowledge base for Fin.”

“Unlike many of our competitors, customer service is central to our product.”

“Instead of spending their days handling frustrated customers, our team is now focused on solving meaningful problems and genuinely helping people. That changes everything,”