"Before Intercom, we used Zendesk for our customer support, but the platform wasn’t working for most of our team."

"Intercom helps us to have frictionless conversations with our customers and prospects, drive ongoing engagement, and delight our customers."

"Fin AI Copilot has been especially beneficial for our newer team members who are still learning. I'm seeing newer members that join are ramping up in their skill and ability faster as they're able to leverage this additional source for help."

“There’s still skepticism in healthcare around AI, and that’s understandable as healthcare is held to a higher standard, But with the right safeguards and the right partner, it’s absolutely possible to scale safely and deliver better experiences.”

"With Fin, we saw an AI agent that could give customers accurate answers quickly – and crucially, escalate to a teammate when needed, whether that’s a member of the customer team, a clinician, or a health coach, That was key for us."

“We’d love to bring Fin into those environments, Right now, that’s one of the hardest jobs on the team, trying to manage the volume and tone of community conversations in real time.”

“We want Fin wherever it can help, Not just answering tickets, but improving how users interact with the product, and how we learn from those interactions.”

“AI isn’t replacing people, It’s giving people the space to do more meaningful work. That’s the future we’re building toward.”

“I’ve always pushed our team to proactively reach out to users when they’re in the app with suggestions on how to better use our product. By automating inbound chats, we were able to drastically increase the amount of proactive outreach to in-app users. This resulted in more booked calls for …

“It’s an ongoing initiative. We’re constantly creating Snippets based on chats that land in the support inbox when Fin misunderstood a query, It was very rewarding seeing the results improve as we optimised our knowledge base for Fin.”

“Unlike many of our competitors, customer service is central to our product.”

“Instead of spending their days handling frustrated customers, our team is now focused on solving meaningful problems and genuinely helping people. That changes everything,”

"We wanted a system that could support customers reliably, at scale, and still feel personal because we recognize our customers’ financial journeys are deeply personal.”

"My perception of what Fin could do completely changed. It went from being just another bot to something we could trust – smart enough to learn fast, pick up nuance, and deliver accurate answers.”