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Forethought Case Studies

  • Fetch Achieves 26% More Customer Support with Same Workforce and 3.9x ROI Using Forethought

    Brian JohnsonVP of Support Operations

  • Desire2Learn Increases Cases Closed By Over 30% Using Forethought

    James MillardSenior Director
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    Directly makes on-demand business apps. Fast-growing companies like Pinterest, Lyft and Republic Wireless use Directly's customer service apps to scale support and improve customer experience. Expert users get a smart way to help others, share in the rewards and work on their own terms. Customers get expert help in minutes. Directly integrates with Zendesk, Desk and Salesforce and other leading helpdesk software.

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    Melibo is an advanced AI solution designed to revolutionize customer service through AI Agents, Ticket Automation, and chatbots. melibo offers an innovative, comprehensive AI-based solution for automating customer service. As more than a traditional chatbot provider, their advanced customer service automation platform sets them apart.

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    Parnidia is building an AI Workforce for leading r e-commerce brands. Their flagship product (AI Chatbot Neria) replies to your customers in under three seconds, speaks more than 80 languages and deflects 4 out of 5 routine inquiries so your customer service team can focus on high-value work.

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