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Forethought Case Studies

  • YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve

    Michael TrojanUser Success Specialist (AI)

  • New Agents at Typeform Reduce Time Spent Working Tickets by Up to 20% With Agatha Assist

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    4.7 / 5.0
    Customer References40 total
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    AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. They have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With AISERA, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

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    4.7 / 5.0
    Customer References58 total
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    DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.

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    4.7 / 5.0
    Customer References58 total
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    Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.

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