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Forethought Case Studies

  • Achievers Attains 93% First Contact Resolution with Forethought

    Emily Pearce Director of Global Customer Care

  • Cotopaxi Hits 168% ROI in Six Months with Forethought

    Bron Rasmussen CX Operations Coordinator
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  • Zendesk
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    4.7 / 5.0
    Customer References 1,332 total
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    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural …

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  • Ada
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    4.8 / 5.0
    Customer References 92 total
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    Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Their industry-leading clients like Telus, Upwork and …

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  • Cognigy
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    4.8 / 5.0
    Customer References 25 total
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    Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. …

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