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TheLoops

Read 8 TheLoops reviews and testimonials from customers, explore 3 case studies and customer success stories, and watch 5 customer videos to see why companies chose TheLoops as their AI Customer Service Software

TheLoops is an intelligent AI platform that boosts CX team productivity with real-time insights, automation, and predictive analytics. Top brands use TheLoops to: Optimize agent performance with AI Copilot and Support QA. Automate workflows for smarter routing and workload management.

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  • 8 Testimonials View
  • 3 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 201 reference ratings
4.8/5.0 (201)
  • Winter 2026 Rising Star AI Customer Service Software
    Press Release Report

8Testimonials

  • "TheLoops widget in Jira provides my agents with insights and recommendations to action on—leading to low effort resolutions that drive productivity. Their AI engine pulls the right knowledge articles for …

    Hanis Khaidir Director of Support

  • “From Early Adoption To Impact: How Bloomreach Leverages AI to Achieve Endless Efficiency."

    Christina Augustine Chief Operating Officer

  • “Now that we are using TheLoops, I’m invited to every sales leadership QBR – previously unheard of for support leaders. Today, retention is critical. We can show we’re retaining more …

    Daniel Rose VP of Global Customer Experience
7 more testimonials currently locked

3 Case Studies

  • Transforming Customer Support Quality Assurance

    Monika Aufdermauer VP of User Success

  • How Bloomreach Led Their Support Transformation with AI

    Christina Augustine Chief Operating Officer

  • Gainsight - Customer Case Study

    Kartik Yegneshwar VP of Global Support
2 more case studies currently locked

5 Customer Videos

  • How TheLoops AI Provides Augmented Intelligence for his CX Team
    Play Video
    Kartik Yegneshwar VP of Global Support
  • How Bloomreach uses AI at the support front line for support insights to impact customer success
    Play Video
    Christina Augustine Chief Operating Officer
  • Thanks to TheLoops topic modeling, they were quickly able to see that some customers were filing duplicate tickets
    Play Video
    Monika Aufdermauer VP of User Success
4 more videos currently locked

Additional TheLoops Information & Resources

Read TheLoops Reviews, Testimonials & Customer References from 8 real TheLoops customers.

Browse TheLoops Case Studies, Customer Success Stories, & Customer References from 3 businesses that use TheLoops.

Watch TheLoops Customer Videos to learn why 5 businesses chose TheLoops.

FeaturedCustomers has 1,906,434+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.