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AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.
Directly makes on-demand business apps. Fast-growing companies like Pinterest, Lyft and Republic Wireless use Directly's customer service apps to scale support and improve customer experience. Expert users get a smart way to help others, share in the rewards and work on their own terms. Customers get expert help in minutes. Directly integrates with Zendesk, Desk and Salesforce and other leading helpdesk software.
Spangle is an Agentic AI platform that delivers self-optimizing shopping experiences to capture more revenue from paid traffic. These 1:1 experiences are contextually relevant and adaptive based on consumer engagement in real time. Spangle is backed by top-tier VCs. Their team brings 30+ years of expertise in scaling AI initiatives at Amazon and in luxury retail. As serial entrepreneurs, their team has solved complex commerce challenges and driven ROI for industry leaders and high-growth disruptors.
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