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“We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.”
"I turned to Forethought for help improving our ticket categorization. After speaking with the team, I was excited to learn that there were more ways I could improve other digital channels through AI, while improving the experience for both our customers and agents."
Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Their industry-leading clients like Telus, Upwork and …
Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
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