AnswerIQ

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Read 9 AnswerIQ reviews and testimonials from customers, explore 4 case studies and customer success stories, and watch 2 customer videos to see why companies chose AnswerIQ as their AI Customer Service

AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.

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Customer Rating Review Scorebased on 1885 reference ratings
4.8/5.0 (1885)

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Featured Testimonials

  • “No sense of automation can do that right now. That’s where we want to put our people. We want to take advantage of automation however we can. AnswerIQ Support tools can help us with that.”

    Chris HarveyVP of Customer Satisfaction

  • "A leading gaming provider with ticket volume of 200K+ tickets per month and 400 agents, implements over 1,000 templates to respond to 70 percent of their tickets. They saw a 66 percent increase in agent productivity (50 tickets/day rather than 30) using answeriq Agent Assist."

    Leading Gaming Provider

  • "Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs. Our knowledge base has also gotten a lot more traction since agents can easily insert and link help center articles straight from the widget."

    David HarrisonOperations Analyst
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Featured Case Studies

  • How Freshly reduced handle times for key processes by 90% using Artificial Intelligence (AI) and Robotic Process Automation (RPA)

    Colin CrowleyVice President of Customer Experience

  • Thumbtack Nets 640% ROI with Intelligent Triage Application

    Mike BarnettDirector of Correspondence Support

  • Product Madness support finds hidden revenue with AnsweriQ

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Featured Customer Videos

  • Play Video
    Colin CrowleyVice President of Customer Experience
  • Play Video
    Sean RiversDirector of Operations Technology
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Additional AnswerIQ Information & Resources

Read AnswerIQ Reviews, Testimonials & Customer References from 9 real AnswerIQ customers.

Browse AnswerIQ Case Studies, Customer Success Stories, & Customer References from 4 businesses that use AnswerIQ.

Watch AnswerIQ Customer Videos to learn why 2 businesses chose AnswerIQ.

FeaturedCustomers has 1,811,201+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.