AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.
"AnsweriQ helped automate our customer service order cancellation process. What used to take 5 to 7 minutes of an agent's time now takes us 30 seconds. It integrates right with Zendesk, our CRM platform, and works across all channels when a customer emails, chats, or calls us."
"A leading gaming provider with ticket volume of 200K+ tickets per month and 400 agents, implements over 1,000 templates to respond to 70 percent of their tickets. They saw a 66 percent increase in agent productivity (50 tickets/day rather than 30) using answeriq Agent Assist."
"AnsweriQ helps us route our support cases with 90% accuracy via their auto-triage tool. Our average handle time has dropped 20% as a result!"
Read AnswerIQ Reviews, Testimonials & Customer References from 9 real AnswerIQ customers.
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