AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.
"Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs. Our knowledge base has also gotten a lot more traction since agents can easily insert and link help center articles straight from the widget."
“AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers."
"A leading gaming provider with ticket volume of 200K+ tickets per month and 400 agents, implements over 1,000 templates to respond to 70 percent of their tickets. They saw a 66 percent increase in agent productivity (50 tickets/day rather than 30) using answeriq Agent Assist."
Read AnswerIQ Reviews, Testimonials & Customer References from 9 real AnswerIQ customers.
Browse AnswerIQ Case Studies, Customer Success Stories, & Customer References from 4 businesses that use AnswerIQ.
Watch AnswerIQ Customer Videos to learn why 2 businesses chose AnswerIQ.
FeaturedCustomers has 1,815,882+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
