AnswerIQ

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Read 9 AnswerIQ reviews and testimonials from customers, explore 4 case studies and customer success stories, and watch 2 customer videos to see why companies chose AnswerIQ as their AI Customer Service

AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.

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Customer Rating Review Scorebased on 1945 reference ratings
4.8/5.0 (1945)

Featured Testimonials

  • “AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past."

  • "A leading gaming provider with ticket volume of 200K+ tickets per month and 400 agents, implements over 1,000 templates to respond to 70 percent of their tickets. They saw a 66 percent increase in agent productivity (50 tickets/day rather than 30) using answeriq Agent Assist."

  • "AnsweriQ helps us route our support cases with 90% accuracy via their auto-triage tool. Our average handle time has dropped 20% as a result!"

Featured Case Studies

  • How Freshly reduced handle times for key processes by 90% using Artificial Intelligence (AI) and Robotic Process Automation (RPA)

  • Thumbtack Nets 640% ROI with Intelligent Triage Application

  • AnswerIQ support enables 100% automated ticket classification and 50% time-to response reduction for ThredUp

Featured Customer Videos

Additional AnswerIQ Information & Resources

Read AnswerIQ Reviews, Testimonials & Customer References from 9 real AnswerIQ customers.

Browse AnswerIQ Case Studies, Customer Success Stories, & Customer References from 4 businesses that use AnswerIQ.

Watch AnswerIQ Customer Videos to learn why 2 businesses chose AnswerIQ.