AnswerIQ

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Read 9 AnswerIQ reviews and testimonials from customers, explore 4 case studies and customer success stories, and watch 2 customer videos to see why companies chose AnswerIQ as their AI Customer Service

AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.

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Customer Rating Review Scorebased on 1864 reference ratings
4.8/5.0 (1864)

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Featured Testimonials

  • "AnsweriQ helped automate our customer service order cancellation process. What used to take 5 to 7 minutes of an agent's time now takes us 30 seconds. It integrates right with Zendesk, our CRM platform, and works across all channels when a customer emails, chats, or calls us."

    Colin CrowleyVice President of Customer Experience

  • “AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past."

    Sean RiversDirector of Operations Technology

  • “I’ve never worked with a partner that’s been more responsible in terms of getting stuff done. They really stepped up to the plate and did a fantastic job.”

    Mike BarnettDirector of Correspondence Support
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Featured Case Studies

  • AnswerIQ support enables 100% automated ticket classification and 50% time-to response reduction for ThredUp

    Chris HarveyVP of Customer Satisfaction

  • How Freshly reduced handle times for key processes by 90% using Artificial Intelligence (AI) and Robotic Process Automation (RPA)

    Colin CrowleyVice President of Customer Experience

  • Thumbtack Nets 640% ROI with Intelligent Triage Application

    Mike BarnettDirector of Correspondence Support
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Featured Customer Videos

  • Play Video
    Colin CrowleyVice President of Customer Experience
  • Play Video
    Sean RiversDirector of Operations Technology
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Additional AnswerIQ Information & Resources

Read AnswerIQ Reviews, Testimonials & Customer References from 9 real AnswerIQ customers.

Browse AnswerIQ Case Studies, Customer Success Stories, & Customer References from 4 businesses that use AnswerIQ.

Watch AnswerIQ Customer Videos to learn why 2 businesses chose AnswerIQ.

FeaturedCustomers has 1,804,582+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.