Help desk software was initially used to handle online communication and has now grown to include phone, email, social media, and self-service (community, feedback management, knowledge base). The main task of this platform is to streamline and simplify your communication.
Browse 6,543 reviews, 5,375 case studies & customer success stories, and 670 customer videos of the best Help Desk Software for your business needs
Qualaroo is a SaaS company that enables companies to gain valuable insights from their prospects and customers in real time. Qualaroo’s mission is to help companies understand why their customers …
weclapp is a leading cloud-based provider of CRM and ERP software designed for small and medium-sized businesses. The fully integrated System can be used to easily manage all your customers, …
Decagon is AI customer support management solutions for enterprises. It is an enterprise-grade generative AI tool that leverages Large Language Models to design customer service assistants that respond to customer …
HaloITSM is a privately owned software company, which provides service desk software that can be installed on premise or in the cloud. With built-in ITIL best practices, HaloITSM is relied …
Plain is the fastest AI support platform ever built, backed by a world-class API. Start fast. Scale fearlessly. Your customers are talking to you in Slack, MS Teams, email, and …
Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord. They've seen companies 4x their sales cycles and increase NRR …
Vivantio builds service management solutions to help organizations provide the very best service possible. Vivantio has been building software-as-a-service (Saas) ITSM solutions for customers across the globe since 2003, including …
LiveHelpNow is to enable companies of all sizes to facilitate meaningful customer service interactions. They provide a complete customer service software suite that brings personal attention, timely responses and motivating …
EcholoN is located in a variety of industries. From plant and mechanical engineering, on pharmaceuticals, to shipyard and marina operation, they can draw on an enormous breadth of experience. Today …
Siena AI is the first-of-its-kind autonomous customer service platform designed for commerce. They combine human empathy with advanced LLM-powered automation to redefine how brands like K18, Kitsch, and Simple Modern …
Electric is the world’s first all-in-one IT support solution for small and midsize offices delivered in real-time. Through a chat interface, personalized service and flat-rate pricing they keep your email, …
ClearFeed converts Slack channels into a single queue of requests, uses AI to flag requests that need a response, allows responders to update status of requests and assign ownership and …
Troopr is an automation platform powering modern workplaces. Their solution for IT and operations teams delivers instant workplace helpdesk solutions powered by Slack, Jira and Confluence. Founded in 2019, they …
OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions …
GrooveHQ makes hassle-free customer support and engagement software for startups and small businesses. Making your customers happy shouldn’t be a painful, time-consuming process. Groove is built on the belief that …
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