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“Every customer that comes to us must have the best, easiest experience that they can possibly have. The only way that we can continually provide [the easiest possible] experience is by understanding and internalizing what previous customers have told us.”
“The products that Belron sells are what I call ‘grudge’ purchases. Nobody wakes up and says, ‘I just wonder how much it would cost to get my windshield replaced. You only come to one of our companies if you have damage and need it fixed immediately.”
Toluna is a leading provider of real-time digital consumer insights and empowers companies to brainstorm ideas, uncover new business opportunities and answer their questions in real time. Toluna is transforming the way marketing decisions are made by bringing consumers and brands together via the world’s largest social voting community of 13.4+ million members across 68 countries.
Upwave sells Brand Intelligence to the world’s leading brands. Their technology-driven solutions include Market Research and Ad Measurement. Brands use Upwave’s platform to talk to customers after every touchpoint: ad impressions, site visits, online & offline purchases. They track tens of billions of consumer touchpoints per month. They use that data to hyper-target consumer interviews across their proprietary publisher network, which reaches hundreds of millions of people every month. Upwave was launched in Y Combinator and has raised Seed & Series A funding from SoftTech, Bloomberg Beta, IDG Ventures, and PivotNorth. The company is based in San Francisco.
Voxco offers one of the broadest and most flexible survey software platforms in the industry. Maximum survey efficiency across multiple survey channels, centralized around one single database. Collect and process respondent data any time and any place: flexible software to create device-responsive online surveys, phone interviews (CATI, IVR and dialers), or face-to-face interviewing (CAPI). Clients appreciate their engaging, interactive survey results dashboards, robust panel management capability, and their personalized customer service.
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