Zendesk Messaging

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Read 249 Zendesk Messaging reviews and testimonials from customers, explore 176 case studies and customer success stories, and watch 20 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5616 reference ratings
4.8/5.0 (5616)
  • Market Leader 2024 2024
    Summer 2024Market LeaderLive Chat Software

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Featured Testimonials

  • “We are able to drive more reporting with Zendesk and show executive leadership that support is a revenue-generating center, in addition to improving customer satisfaction and member engagement.”

  • “We’re getting through tickets faster, and customers are happier because we’re able to respond more quickly.”

  • “Bukalapak wants to become the best customer service provider in the Indonesian ecommerce space, and we see Zendesk as the way forward to achieve that.”

Featured Case Studies

  • Gympass takes a healthy approach to scaling customer service

  • Element Electronics earns awards for CX success

  • Dorm Room Movers grows its business with cutting-edge messaging

Featured Customer Videos

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 249 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 176 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 20 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.