Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 242 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 330 Testimonials View
  • 242 Case Studies View
  • 32 Customer Videos View
Customer Rating Review Score based on 6157 reference ratings
4.8/5.0 (6157)
  • Summer 2025 Market Leader Live Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “We can easily expand and grow on different continents and be confident that our customer service operation works.”

  • “Medline has 27 independent instances of Zendesk running right now. We brought Zendesk on board and started using it pretty intensively. It’s no longer an optional platform for us, it’s …

  • "We saved hiring 50 to 100 employees by optimizing and integrating Zendesk with our other systems. I think our organization would be at least double the size if we hadn't …

Featured Case Studies

  • Zeppelin University embraces employee service innovation with Zendesk

  • Datto partners with Zendesk to create intelligent support solutions

  • Uber Carshare shifts gears for effective customer service

Featured Customer Videos

  • LATAM Airlines - Customer Success Story (Monica Obando - Senior HR Manager)
  • MYOB - Customer Success Story (Chris Sinclair - Delivery Manager)
  • Tony Bianco - Customer Success Story (Cassandra Chen - Customer Experience and Loyalty Manager)

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 242 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.