Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 330 Testimonials View
  • 241 Case Studies View
  • 32 Customer Videos View
Customer Rating Review Score based on 5975 reference ratings
4.8/5.0 (5975)
  • Summer 2025 Market Leader Live Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “The good thing is that now all of these just go straight into Zendesk. Zendesk Chat and the “call me back” option are integrated into Zendesk Support, too.”

  • “By getting Zendesk Support, we’ve really been able to optimize our work. It has saved us money and contributes to the revenue of our business. I also think retention is …

  • “In the year that we’ve used Zendesk, we were able to reduce our average after call time of one minute to about 47 seconds. Fifteen seconds doesn’t sound like a …

Featured Case Studies

  • Faberlic moves 10x faster by bringing support under one solution

  • Fast-growing Bolt goes from data blind to data driven with Zendesk

  • Teamworks delivers scalable white glove service with 100% CSAT

Featured Customer Videos

  • Carsales - Customer Success Story (Shaun Wilton - Customer Service Group Manager)
  • Indigov - Customer Success Story (Dean Macris - Chief Information Security Officer)
  • Azimo - Customer Success Story (Kevin Miodek - Customer Service Team Lead)

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.