Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 242 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 330 Testimonials View
  • 242 Case Studies View
  • 32 Customer Videos View
Customer Rating Review Score based on 6275 reference ratings
4.8/5.0 (6275)
  • Summer 2026 Market Leader Live Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “The willingness to be our partner, to listen and hear us out and come up with solutions, is the thing we appreciate most about Zendesk—that relationship and responsiveness.”

  • "We need to provide great customer service 100% of the time. Zendesk QA has helped us maintain focus on the consistency of quality and identify specific areas where we need …

  • "Zendesk’s rule-based logic and no-code workflows let Zipcar move faster and adopt a more agile support approach, ultimately improving member support and experience."

Featured Case Studies

  • TwinSpires sees a 70% increase in self-service with Zendesk Messaging

  • Thirdfort replaces three tools with Zendesk for unified CX

  • DistroKid steps up agility and efficiency with Zendesk pro services

Featured Customer Videos

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 242 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.