Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5681 reference ratings
4.8/5.0 (5681)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “We are delighted with our customer satisfaction levels, especially since Starling Bank is in its infancy. The features of Zendesk’s solution can help us improve further—the sky is the limit.”

  • “As soon as we put live chat on the website, people felt like connecting to an agent directly increased the likelihood of getting the best rate available. It was good for business.”

  • “Our team primarily serves customers through live chat and email. We try to leverage those real-time conversations and real-time engagements to make that personal connection, which is so meaningful to parents.”

Featured Case Studies

  • Prosper chooses Zendesk for innovation, fast deployment and time to value

  • Catch Group - Customer Case Study

  • Musicians serving musicians: how Reverb uses Zendesk to provide a proactive, personalized CX

Featured Customer Videos

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.