Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5840 reference ratings
4.8/5.0 (5840)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
    Press ReleaseReport

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Featured Testimonials

  • “Zendesk offers great flexibility and rich product capabilities that allow us to continuously improve our customer service operations.”

    Lefteris KlimentidisHead of Customer Support

  • “Zendesk enables a faster first response to our shoppers and helps us onboard our merchants onto our platform a lot quicker.”

    Nathen BricknerDirector of Support Enablement

  • “We want to use WhatsApp as a communication and reservation channel, [so we can offer] fast and quality service.”

    Arturo EscartíDirector of Innovation and Digital Transformation
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Featured Case Studies

  • Virgin Pulse eliminated siloed support with Zendesk

    Mike ClericuzioDirector of Service Support

  • Universal Store’s omnichannel journey revamping customer experience

    Adam McPhersonCustomer Experience Manager

  • Biobot + Zendesk Rapid growth, quick implementation, strong results

    Phil KowalskiDirector of Customer Success
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Featured Customer Videos

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Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.

FeaturedCustomers has 1,871,970+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.