Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
“We realized very quickly that making sure our customer support is the best in the field allows us to onboard very large companies. So we bring this ability to create programs around how to be highly successful with our tool.”
“The brilliance of what Zendesk helped us build is that we have all the information so we know when to come into the conversation. It’s that balance between the proactive automated messaging with the more personalized interaction.”
“When we started out. We realized customers had a lot of questions for us. So we set up a simple VoIP support system. So we added a chat tool and then an email channel.”
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