Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 242 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 330 Testimonials View
  • 242 Case Studies View
  • 32 Customer Videos View
Customer Rating Review Score based on 6243 reference ratings
4.8/5.0 (6243)
  • Summer 2026 Market Leader Live Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “We implemented Zendesk AI earlier this year, it’s ready straight out of the box, and everyone knew what they were doing. It’s really intuitive, we didn’t have to change any …

  • “Zendesk Assist has helped us deepen our knowledge of Zendesk and optimize processes that used to take a lot of time. Now we can focus on strategic improvements instead of …

  • “Insights on the kind of requests coming from customers can help you develop product features that truly meet customer needs and proactively identify issues before they worsen. That creates a …

Featured Case Studies

  • Virgin Pulse eliminated siloed support with Zendesk

  • Sentral elevates customer experience with powerful integrations

  • FINALCAD supports 30 languages and earns a perfect score in SLA adherence

Featured Customer Videos

  • RapidG - Customer Success Story (Brendan Cappello - Managing Director)
  • Netwealth - Customer Success Story (Matt Heine - Joint Managing Director)
  • REA Group - Customer Success Story (Tim Sulzberger - Service Design and Innovation Manager)

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 242 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.