Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 330 Testimonials View
  • 241 Case Studies View
  • 32 Customer Videos View
Customer Rating Review Score based on 5998 reference ratings
4.8/5.0 (5998)
  • Summer 2025 Market Leader Live Chat Software

More from Zendesk Messaging

Featured Testimonials

  • "During Christmas, our busiest time, our abandonment rate was about 1.4 percent. Having a tool like Zendesk Chat just drives that whole sense of efficiency. A submantra we have here …

  • “Our resources have been used by record numbers since the pandemic with teachers working from home, students accessing our product remotely, and all of our support team also being at …

  • “We’ve been using Zendesk since the very beginning. It was totally plug and play, and easy to roll out to customers, but also gave us the ability to heavily customize …

Featured Case Studies

  • Lightspeed - Customer Case Study

  • Northmill Bank + Zendesk: omnichannel, personalized, scalable support

  • Accor Plus drives more revenue with a conversational strategy

Featured Customer Videos

  • Zip - Customer Success Story (Larry Diamond - Managing Director and Chief Executive Officer)
  • Upwork - Customer Success Story (Joe Wang - Director of Customer Experiences)
  • Vestwell empowers human agents to do their best work

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.