Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5758 reference ratings
4.8/5.0 (5758)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software

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Featured Testimonials

  • “While many retailers are targeting the tourists and expats in the Middle East, our biggest brands are focused on catering towards the Gulf female community and in fact, we are one of the largest private sector employers of women in Saudi Arabia. As part of this, the lifetime value of our customers, and building customer loyalty and trust, is critical to our growth and brand reputation.”

  • "Zendesk has become an indispensable part of our business. It allows us to deliver quality service online, just as customers would experience in-stores. That way, they can always shop with us without worries."

  • “Sunshine Conversations is the keystone of the scalability of our customer service operations, breaking down barriers and adding value in every single interaction between the customer and the customer service agent.”

Featured Case Studies

  • Automated responses decrease response times and raise satisfaction

  • Coursera recognized Zendesk Support as a system they could grow with

  • Zeppelin University embraces employee service innovation with Zendesk

Featured Customer Videos

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.