Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5785 reference ratings
4.8/5.0 (5785)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software

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Featured Testimonials

  • “Zendesk has allowed us a better connection to our customers. It’s given us visibility into who’s talking to us, why they’re talking to us, and it enables us to capture that data and use it to see how we can be better.”

  • “The fact that we can set up different views in Zendesk, and that all our platforms are connected has really helped. We can also pass chats back and forth, which almost replicates how we would handle phones in the office. So that helps us stay connected in real time.”

  • "Zendesk will facilitate the growth we’re experiencing now and in the future, while helping us retain our reputation as a software company with unparalleled responsiveness with customers. It will equip us to continue to be ‘uncomfortably close’ with our customers."

Featured Case Studies

  • Retail Solutions handles 30K tickets each month, earning a 99% satisfaction rating

  • Mortgage lending that brings customers home

  • Thinkific + Zendesk Support worth switching for

Featured Customer Videos

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.