Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5910 reference ratings
4.8/5.0 (5910)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
    Press ReleaseReport

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Featured Testimonials

  • "Understandably, people wanted to know what action we were taking to resolve the issue they had raised. We needed a help desk solution that would enable us to better manage queries as they came in, track their status, and provide regular updates to the member of staff who had reported the issue in the first place."

    David DesingerETNEHS Technician

  • “Our close rate on sales has gone through the roof, increasing at least 75 percent. It’s a massive improvement, just based on the fact that we can respond quicker and nothing gets missed because it all goes through messaging.”

    Manny LagosExecutive Manager

  • "The apps have been a huge help and are key to our support structure."

    Sam TilinLed the Seamless Technical Implementation and Transition
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Featured Case Studies

  • Peloton offers members personalized support with Zendesk

    Laura MundellDirector of Member Support

  • HealthJoy doubles support capacity and cuts ticket volume by 25%

    Jeff GrattonVice President of Member Services

  • Carousell + Zendesk Expanding with multilingual self-service

    Chloe NgInternal Products Specialist
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Featured Customer Videos

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Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.

FeaturedCustomers has 1,887,938+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.