Zendesk Messaging

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Read 249 Zendesk Messaging reviews and testimonials from customers, explore 176 case studies and customer success stories, and watch 20 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5554 reference ratings
4.8/5.0 (5554)
  • Market Leader 2024 2024
    Summer 2024Market LeaderLive Chat Software
    Press ReleaseReport

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Featured Testimonials

  • “We thrive on building something in a way that’s never been built before, and to continue exploring and considering the endless possibilities that Zendesk is giving us in terms of what we can integrate into the whole system. That’s just bloody amazing—I think we can change the way that support is being done in an exciting way.”

    Fred GehrkeHead of Customer Support

  • "What I really like about Zendesk, from a user’s point of view, is that all they have to do is send us an email. Then everything is managed behind the scenes. It’s seamless."

    Sanjay WeerasingheManager of Technology Services

  • “The driver for us in moving to Zendesk was to empower our customer teams to be much more hands on in the development of ticket handling processes and configurations. Previously, when we used Salesforce Service Cloud, this all had to be done by system admins.”

    Rochelle HalpinHead of Operations
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Featured Case Studies

  • Raddish Kids + Zendesk Increased conversions and a connected remote team

    Jennifer BuchananCustomer Service and Retention Manager

  • CoreLogic powers CX by unifying communication channels

    Sarah EdwardsExecutive, Client Experience

  • Spoonflower ups efficiency and self-service with smart integrations

    Jennifer SpanosSenior Manager, Business Operations
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Featured Customer Videos

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Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 249 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 176 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 20 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.

FeaturedCustomers has 1,816,832+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.