Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5821 reference ratings
4.8/5.0 (5821)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
    Press ReleaseReport

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Featured Testimonials

  • “We ran a survey last year asking how our customers want to get help from us. The amount of people saying they want to self-serve or get answers without talking to somebody was quite surprising. In response, we’re now focusing on experimenting with AI and improving our non-agent help.”

    Matthew LitherlandSenior Service Delivery Manager

  • "We needed a system that was easy to set up, maintain, and optimize, and allowed us to gain an elevated level of transparency into our customers' support needs."

    Faryn RoyVice President of Customer Success

  • "Right now we’re only using the widget, but the intention is to create an even better chat experience for our products using Zendesk Chat."

    Anne KainzCustomer Support Lead-Global
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Featured Case Studies

  • Omnichannel customer support that’s on time, and on budget

    Art RybalkoSupport Team Manager

  • With Zendesk, agents focus on the customer, not the software

    Larry DiamondChief Executive Officer & Co-Founder

  • Syfe + Zendesk Building trust and loyalty through customer support

    Jack PrickettHead of Operations
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Featured Customer Videos

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Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.

FeaturedCustomers has 1,866,195+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.