Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 330 Testimonials View
  • 241 Case Studies View
  • 32 Customer Videos View
Customer Rating Review Score based on 5979 reference ratings
4.8/5.0 (5979)
  • Summer 2025 Market Leader Live Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “You have to differentiate yourself in service these days and do that by delivering an awesome experience, even if you’re a product company. This is why we embrace everything from …

  • “Zendesk has been very receptive to our questions and our needs. We use the live chat assistance in Zendesk often, and when we create tickets, Zendesk’s response time is incredible.”

  • “When it comes to customer service, we need to be where our customers are, at the right time and in the right place. Zendesk helps us do just that.”

Featured Case Studies

  • Avon’s century-old legacy embraces the future of employee service with Zendesk

  • Dorm Room Movers grows its business with cutting-edge messaging

  • Insurance startup Openly taps Zendesk to help outpace competition

Featured Customer Videos

  • RapidG - Customer Success Story (Brendan Cappello - Managing Director)
  • Tony Bianco - Customer Success Story (Cassandra Chen - Customer Experience and Loyalty Manager)
  • Shaadi.com - Customer Success Story (Nilesh Borgharkar - Vice President of Customer Operations)

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.