Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 330 Testimonials View
  • 241 Case Studies View
  • 32 Customer Videos View
Customer Rating Review Score based on 6088 reference ratings
4.8/5.0 (6088)
  • Summer 2025 Market Leader Live Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “Zendesk allows us better mastery of customer service and to execute on a global vision. With global oversight, we know exactly what our priorities are and can identify and remedy …

  • "The use of Zendesk solutions is so aligned with the purpose of offering to the consumer that, today, it allows us to have a dedicated team to retain customers and …

  • “Zendesk helped our team both survive and also thrive in a fast-growth stage. I’m really, really grateful for what Zendesk has done for us.”

Featured Case Studies

  • Live chat helped increase revenue 300% from support tickets

  • Upwork has 90% self-service adoption rate with Zendesk Guide

  • Coursera recognized Zendesk Support as a system they could grow with

Featured Customer Videos

  • Tony Bianco - Customer Success Story (Cassandra Chen - Customer Experience and Loyalty Manager)
  • TravelPerk taps Zendesk AI in CX to transform business travel
  • Cargas + Zendesk A partnership driving innovation in CX

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.