Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 242 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 330 Testimonials View
  • 242 Case Studies View
  • 32 Customer Videos View
Customer Rating Review Score based on 6150 reference ratings
4.8/5.0 (6150)
  • Summer 2025 Market Leader Live Chat Software
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Featured Testimonials

  • “Our agents really appreciate Zendesk because their work can be measured. There’s calculation of their productivity and performance. It’s really transparent and the agents are so happy to have that …

    Tia Dini Associate Vice President, Customer Service

  • “Zendesk is very important and will play a key role in supporting our business customers, helping us to maintain a low churn rate and a high retention rate as we …

    Gerald Hastie Director of Global Customer Experience

  • “We wanted to offer more channels and the best thing to do was to use Zendesk for everything. It was so easy to implement, and it’s flexible, if we need …

    Tom Bruno Service Strategy and Operations Lead
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Featured Case Studies

  • PayNearby + Zendesk Building resilience by strengthening relationships

    Minakshi Taly Project Manager

  • KOJ Group + Zendesk Speedy implementation, near immediate savings

    Phillip Smith Group Head of Digital

  • Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide

    Shaun Wilton Customer Service Group Manager
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Featured Customer Videos

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Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 242 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.

FeaturedCustomers has 1,926,696+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.