Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5743 reference ratings
4.8/5.0 (5743)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software

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Featured Testimonials

  • “What separates us from our competitors is our customer support. Zendesk enables us to address and prioritize issues quickly, and customers love working with our team.”

  • “Zendesk’s AI agents optimize response times and contribute to an impressive 82 percent customer satisfaction rate in automation.”

  • “The Expand feature is great because our online agents may be chatting with up to seven people at once. They can just type in a few words and get a fully fleshed out response that is conversational and empathetic. That’s been a game changer for us.”

Featured Case Studies

  • Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide

  • Accent Group + Zendesk Customer focused care across 13 brands

  • Spoonflower ups efficiency and self-service with smart integrations

Featured Customer Videos

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.