Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5957 reference ratings
4.8/5.0 (5957)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “We have dramatically improved the level of service we’ve been able to provide both internal and external customers, which wouldn’t have been possible without Zendesk functionality and reporting.”

  • "Right now we’re only using the widget, but the intention is to create an even better chat experience for our products using Zendesk Chat."

  • "Zendesk lets us anticipate what customers want, quickly solve their problems, and help customers help themselves. Even though they can always call us and we pick up the phone in around 41seconds."

Featured Case Studies

  • Micro Center bolsters its customer-first ethos with a customer-centric support solution

  • Fast growth, fast resolution times how Showpo is scaling support with Zendesk

  • NYX Gaming offers omnichannel customer service with Zendesk

Featured Customer Videos

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.