Zendesk Messaging

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Read 249 Zendesk Messaging reviews and testimonials from customers, explore 176 case studies and customer success stories, and watch 20 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5489 reference ratings
4.8/5.0 (5489)
  • Market Leader 2024 2024
    Summer 2024Market LeaderLive Chat Software
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Featured Testimonials

  • “Our agents really appreciate Zendesk because their work can be measured. There’s calculation of their productivity and performance. It’s really transparent and the agents are so happy to have that information.”

    Tia Dini AssociateVice President, Customer Service

  • “We were very segmented and now we’re moving to a model where a customer is a customer and we aim to provide the best level of service, as quickly as possible.”

    Mark RizzaHead of Supply Chain

  • “As soon as we put live chat on the website, people felt like connecting to an agent directly increased the likelihood of getting the best rate available. It was good for business.”

    K’lee ChallingerSocial Media Optimization and Real-time Customer Service Manager
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Featured Case Studies

  • Fossil consolidated tools to support 14 brands with Zendesk

    Bernie GessnerVice President of Global Customer Care & Retail Operations

  • The PAS Group attributes a 39% increase in online sales partly to live chat and their excellent customer service

    Anna SamkovaLoyalty and Digital Manager

  • Fast-growing Bolt goes from data blind to data driven with Zendesk

    Toby HumphreyProduct Manager for Customer Support
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Featured Customer Videos

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Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 249 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 176 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 20 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.

FeaturedCustomers has 1,806,016+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.