Zendesk Chat is a tool designed for customer service agents to create better experiences for their customers. Zendesk can grow with businesses of any size, from small companies to large enterprise teams.
Zendesk Chat helps businesses deliver an effortless customer experience by providing the tools necessary to offer real-time support on websites, mobile apps, and through messaging services. Zendesk Chat can be used by customer service teams to provide post-purchase support as well as sales team for lead generation.
Chat helps customer service agents create a more personal connection with customers looking for support. It’s a fast and effective way to offer help — without interrupting the customer experience. By making live support available on websites, mobile apps, and on messaging channels, support agents are “always on” and available, allowing customers to take the conversation anywhere without being limited by device or channel.
Chat allows agents to serve multiple customers at the same time increasing productivity. Serving multiple customers also reduces the overall customer wait times. In fact, response rates for Zendesk Chat can be as low as 30 seconds.
Proactive engagement through Chat also reduces online cart abandonment and increases sales. Customers are three times more likely to make a purchase when they are reached out to with a chat. The Forrester Total Economic Impact study indicates that customers can expect a 29% lift in conversion rates after chat is added to a website.
Zendesk Chat users don’t need to be technically savvy. Thanks to the product’s ease of use and and intuitive interface, support agents of all technical abilities can easily set up and begin implementing Chat.
Zendesk Chat is the market leader in live chat support. It is easy to use, fast to setup, and integrates seamlessly into the broader Zendesk product family. Zendesk Chat is designed to scale with any business, whether they have one agent or 10,000, and flexible enough to accommodate a variety of support and sales cases.
LiveChat, LivePerson, Olark, Intercom, Salesforce
Zendesk Chat is effortless and intuitive to use and setup takes days, not months, which means less training and lower costs overall (68% of customers chose Zendesk chat because it was fast and easy to set up).
It has one of the widest coverage of channels, including web, mobile, and on messaging channels like Facebook, Twitter and LINE. Additionally, Zendesk Chat’s mobile and web SDKs allows businesses to add live chat support to any website or mobile app.
Multichannel: Zendesk Chat has one of the widest coverage of channels, including web, mobile, and on messaging channels like Facebook, Twitter and LINE
Scalable: With 100,000+ paying customers, Zendesk has the ability to grow with any small to large enterprise teams. Our infrastructure supports tens of millions of chats every month. The Zendesk Chat widget is seen by over 1.5B unique visitors each month and customers complete over 25M chats a month. Larger customers such as Foodpanda, Uber and DoorDash staff their chat with hundreds of agents and routinely serve over 200,000 chats a month.
Ease of Use & Fast Implementation: Zendesk Chat is effortless and intuitive to use and setup takes days, not months, which means less training and lower costs. (68% of customers chose Zendesk chat because it was fast and easy to set up)
Cross-platform: Chat’s mobile
Zendesk Chat’s integration with Support lets agents seamlessly switch between channels. And with the Web Widget, customers can start a chat, access the help center, or email for support, all without interrupting their shopping experience
Zendesk Chat is committed to serving its current customers by building features that bring them closer to their customers. One of our goals for 2018 is to make it easier for customers to reach businesses across a variety of channel, live chat, messaging, and much more.
Zendesk Chat can be integrated with several different products including Salesforce, JIRA, Google Sites, Wordpress, Squarespace, and more (see full list here).
Lite - $0
Team - $14/month per agent per month
Professional - $29 per agent per month
Enterprise - $59 per agent per month
Customers can try the Enterprise plan free for 30 days.
Zendesk offers a formal training program which is custom tailored to each user’s unique needs and includes instructor-led courses and live classroom-style events. In addition to this program, Zendesk offers a wide range of free resources to educate users on its entire product suite, from video tutorials, to webinars, to educational blog posts.
A typical Zendesk Chat implementation can take between 1 and 3 days. Larger organizations, with more complex workflows might take a little longer, and we offer professional services team to assist with the implementation.
Our professional services teams are available around the clock for support.
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