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241 Zendesk Messaging Case Studies

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  • Jaycar boosts NPS from 1 to 62 by unifying support with Zendesk

    Neil Deo Customer Experience Optimisation

  • Starshipit delivers smarter CX with Zendesk AI

    Anne Cho Knowledge and Content Lead

  • Indigov taps Zendesk for trusted data security

    Dean Macris Chief Information Security Officer

  • Virgin Pulse eliminated siloed support with Zendesk

    Mike Clericuzio Director of Service Support

  • Uber + Zendesk Scaling through millions of trips since 2010

    Ashley Bradford Global Chat Support Program Manager

  • Evernote saw a 17% reduction in ticket volume after configuring their help center

    Gerald Hastie Director of Global Customer Experience

  • Ebates earned a 93% CSAT score with the Zendesk omnichannel solution

    Dylan Campopiano VP of Member Services

  • Retail Solutions handles 30K tickets each month, earning a 99% satisfaction rating

    Ryan McCarthy Senior Director of Global Customer Operations

  • Fossil consolidated tools to support 14 brands with Zendesk

    Bernie Gessner Vice President of Global Customer Care & Retail Operations

  • Scaling and adapting for 365/24/7, omnichannel support

    Patrick Vardhan Head of Customer Service

  • 99 designs replaced 3 systems with a Zendesk omnichannel solution

    Zach Kulas Director of Global Support

  • Minor Hotels improved its resolution time by 55% with Zendesk

    K’lee Challinger Social Media Optimization and Real-time Customer Service Manager

  • NYX Gaming offers omnichannel customer service with Zendesk

    Steve Ross Head of U.S. Customer Service

  • Peloton offers members personalized support with Zendesk

    Laura Mundell Director of Member Support

  • OnePlus chose Zendesk for its global omnichannel solution

    Maria Kozlova Data Analyst
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