241 Zendesk Messaging Case Studies

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  • Plesk + Zendesk Advanced self-service for exceptional CX

  • Unleashed expands omnichannel support, brand by brand

  • Coursera recognized Zendesk Support as a system they could grow with

  • Virgin Pulse eliminated siloed support with Zendesk

  • Uber + Zendesk Scaling through millions of trips since 2010

  • Evernote saw a 17% reduction in ticket volume after configuring their help center

  • Ebates earned a 93% CSAT score with the Zendesk omnichannel solution

  • Retail Solutions handles 30K tickets each month, earning a 99% satisfaction rating

  • Fossil consolidated tools to support 14 brands with Zendesk

  • Scaling and adapting for 365/24/7, omnichannel support

  • 99 designs replaced 3 systems with a Zendesk omnichannel solution

  • Minor Hotels improved its resolution time by 55% with Zendesk

  • NYX Gaming offers omnichannel customer service with Zendesk

  • Peloton offers members personalized support with Zendesk

  • OnePlus chose Zendesk for its global omnichannel solution