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176 Zendesk Messaging Case Studies

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  • Carousell + Zendesk Expanding with multilingual self-service

    Chloe NgInternal Products Specialist

  • The Smith Family + Zendesk Side-by-side innovation with impact

    Dylan RoseNational Manager, Customer Experience (CX) and Supporter Operations

  • Banc Sabadell sees chat as an ally in customer service strategy

    Jose Juan Martinez AuñónDirector of Customer Service Platforms and Conversational Banking

  • Virgin Pulse eliminated siloed support with Zendesk

    Mike ClericuzioDirector of Service Support

  • Uber + Zendesk Scaling through millions of trips since 2010

    Ashley BradfordGlobal Chat Support Program Manager

  • Evernote saw a 17% reduction in ticket volume after configuring their help center

    Gerald HastieDirector of Global Customer Experience

  • Ebates earned a 93% CSAT score with the Zendesk omnichannel solution

    Dylan CampopianoVP of Member Services

  • Retail Solutions handles 30K tickets each month, earning a 99% satisfaction rating

    Ryan McCarthySenior Director of Global Customer Operations

  • Fossil consolidated tools to support 14 brands with Zendesk

    Bernie GessnerVice President of Global Customer Care & Retail Operations

  • Scaling and adapting for 365/24/7, omnichannel support

    Patrick VardhanHead of Customer Service

  • 99 designs replaced 3 systems with a Zendesk omnichannel solution

    Zach KulasDirector of Global Support

  • Minor Hotels improved its resolution time by 55% with Zendesk

    K’lee ChallingerSocial Media Optimization and Real-time Customer Service Manager

  • NYX Gaming offers omnichannel customer service with Zendesk

    Steve RossHead of U.S. Customer Service

  • Peloton offers members personalized support with Zendesk

    Laura MundellDirector of Member Support

  • OnePlus chose Zendesk for its global omnichannel solution

    Maria KozlovaData Analyst
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