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219 Zendesk Messaging Case Studies

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  • How GLL is transforming CX with Zendesk AI

    Joseph Rham Customer & Communities Director

  • How Qualia uses GenAI to radically elevate its CX

    Nate Baker Chief Executive Officer

  • OLX cuts global ticket volume by 40% with Zendesk Messaging

    Cynthia Toral Product Owner

  • Personify Health raises CSAT to 93% and cuts email volume 14% with Zendesk Messaging

    Mike Clericuzio Director of Service Support

  • Uber handles 30,000 chats a week with Zendesk Messaging and keeps CSAT above 95%

    Ashley Bradford Global Chat Support Program Manager

  • Evernote reduces ticket volume by 17% with Zendesk Messaging

    Gerald Hastie Director of Global Customer Experience

  • Ebates earns 93% CSAT with Zendesk omnichannel support

    Dylan Campopiano VP of Member Services

  • Retail Solutions handles 30K tickets a month with Zendesk Messaging and achieves 99% satisfaction

    Ryan McCarthy Senior Director of Global Customer Operations

  • Fossil Group supports 14 brands and 21 languages with Zendesk

    Bernie Gessner Vice President of Global Customer Care & Retail Operations

  • Starling Bank handles up to 500 customer contacts a day with Zendesk Messaging

    Patrick Vardhan Head of Customer Service

  • 99designs replaces 3 support systems with Zendesk in 2 days

    Zach Kulas Director of Global Support

  • Minor Hotels improves resolution time by 55% with Zendesk Messaging

    K’lee Challinger Social Media Optimization and Real-time Customer Service Manager

  • NYX Gaming Group hits 96% of chats within 10 seconds with Zendesk Messaging

    Steve Ross Head of U.S. Customer Service

  • Peloton maintains 90%+ CSAT with Zendesk Messaging

    Laura Mundell Director of Member Support

  • OnePlus hits 86% one-touch resolution with Zendesk Messaging

    Maria Kozlova Data Analyst
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