241 Zendesk Messaging Case Studies

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  • Scaling and adapting for 365/24/7, omnichannel support

  • Degreed sees $1M in cost savings by switching to Zendesk

  • Creating a stellar, unified international B2B customer experience

  • TrackR + Zendesk Deflecting tickets and letting Guide do the work

  • Lightspeed - Customer Case Study

  • Footwear brand Tony Bianco provides customers with an omnichannel experience

  • Handy saved 60% on CX costs by switching to Zendesk products

  • NatureBox decreased phone volume 60% with Zendesk Chat

  • Zendesk Support allows SlicePay to easily serve over 150K customers with a team of five

  • The PAS Group attributes a 39% increase in online sales partly to live chat and their excellent customer service

  • Spartan Race + Zendesk Better, faster support that pays off

  • Datto partners with Zendesk to create intelligent support solutions

  • Upwork has 90% self-service adoption rate with Zendesk Guide

  • The O2 Arena uses Zendesk Support, Chat, and Guide to help tens of thousands of concert goers

  • The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel