"When a person takes the time to contact us, they deserve everything we have in return. We all have a limited amount of time, and if someone is taking some of that time to write us about our product, it is incumbent on us to take the time to form …

“Chat is very accessible, making it easy for our customers to reach us. Because agents can chat with several people at the same time, issues can be dealt with faster."

"We are a regulated organisation, and this is where Zendesk is particularly useful for us. All of our calls, email interactions and chats are recorded. And for regulatory purposes, this is essential, because we then have a record of all interactions in order to address repudiation issues with customers—to create …

"It is now easier to start talking to people. People enjoy asking questions in the chat and not on the phone. Previously, if questions arose, it required a very strong desire to ask the question because users had to write letters or make phone calls (often not for free). Live …

“It’s been a great partnership, relationship with Zendesk. We feel like we’re in the loop about the product decisions that are being made. And Lisa, our success executive, is an awesome partner in crime. She’s very focused on what problems we are solving as a business and then how Zendesk, …

“We’re always thinking about how we can maximize the experience for our customers. The customer shouldn’t care who in the organization they’re talking to. They should just get the help they need.”

“I hadn’t used a solution like Zendesk before. At first I was intimidated, and then two weeks later I’m setting up triggers and doing everything else.”

“Our relationship with Zendesk has been great. I’ve met with product managers from across Zendesk Chat—some from the U.S., some from Singapore—to talk about what an enterprise-level chat solution should look like for us. Those conversations have been so valuable because we’ve been able to share where we think we …

“Zendesk’s ability to grow with Uber as we launched cities, scaled products, and built our support organization has been key to our customer service success story.”

“Zendesk is very important and will play a key role in supporting our business customers, helping us to maintain a low churn rate and a high retention rate as we grow.”

“We love the people at Zendesk. We think they’re super responsive, super engaged and really interested in what we’re doing with the product, so much so that they’ve visited our contact center in Wisconsin and watched our agents demonstrate their passion for customer service.”

“We need to continuously reinforce our message for our users that there’s great information in our knowledge base, and every chance we get to drive them there—we want to do that.”

“We want to make as many channels available to our customers as possible. Zendesk gives us a system where the customer can engage with us in the way that they want to, and we then have the capability to serve them all the way through.”

“We are delighted with our customer satisfaction levels, especially since Starling Bank is in its infancy. The features of Zendesk’s solution can help us improve further—the sky is the limit.”

“Having everything all in one place, with easier to use products, has definitely been a plus for us.”