330 Zendesk Messaging Testimonials

“We’re using tools like Zendesk to help transform the entire Sendcloud organization into a commercial thinking team. As a SaaS company, one of our most important measures is whether our customers are using the service, and the support team is on the front lines of that effort. Zendesk creates an ecosystem where support is talking to sales, who is talking to product, who is talking to UX. We’re all here working together to help our customers succeed.”

“Zendesk’s AI-powered ticket summarisation is a game changer. With just one click, it provides a clear three-sentence recap of the ticket history, making it incredibly easy to get up to speed."

"We need to provide great customer service 100% of the time. Zendesk QA has helped us maintain focus on the consistency of quality and identify specific areas where we need to improve."

"It is now easier to start talking to people. People enjoy asking questions in the chat and not on the phone. Previously, if questions arose, it required a very strong desire to ask the question because users had to write letters or make phone calls (often not for free). Live chat makes it much easier, all you need to do is to press a button."

“It’s been a great partnership, relationship with Zendesk. We feel like we’re in the loop about the product decisions that are being made. And Lisa, our success executive, is an awesome partner in crime. She’s very focused on what problems we are solving as a business and then how Zendesk, and Zendesk’s ecosystem, can serve us.”

“We’re always thinking about how we can maximize the experience for our customers. The customer shouldn’t care who in the organization they’re talking to. They should just get the help they need.”

“I hadn’t used a solution like Zendesk before. At first I was intimidated, and then two weeks later I’m setting up triggers and doing everything else.”

“Our relationship with Zendesk has been great. I’ve met with product managers from across Zendesk Chat—some from the U.S., some from Singapore—to talk about what an enterprise-level chat solution should look like for us. Those conversations have been so valuable because we’ve been able to share where we think we can unlock growth. Together we’ve shaped some features that are core to our operations.”

“Zendesk’s ability to grow with Uber as we launched cities, scaled products, and built our support organization has been key to our customer service success story.”

“Zendesk is very important and will play a key role in supporting our business customers, helping us to maintain a low churn rate and a high retention rate as we grow.”

“We love the people at Zendesk. We think they’re super responsive, super engaged and really interested in what we’re doing with the product, so much so that they’ve visited our contact center in Wisconsin and watched our agents demonstrate their passion for customer service.”

“We need to continuously reinforce our message for our users that there’s great information in our knowledge base, and every chance we get to drive them there—we want to do that.”

“We want to make as many channels available to our customers as possible. Zendesk gives us a system where the customer can engage with us in the way that they want to, and we then have the capability to serve them all the way through.”

“We are delighted with our customer satisfaction levels, especially since Starling Bank is in its infancy. The features of Zendesk’s solution can help us improve further—the sky is the limit.”

“Having everything all in one place, with easier to use products, has definitely been a plus for us.”